ZipRecruiter

Log In

1

Online Customer Support Representative Jobs in Springfield, MA

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

... and online customer interactions • Assist with order buyouts and vendor coordination as required • Help manage and track inventory for office and production departments Qualifications: • ...

Monson Savings Bank

Customer Support Specialist

Wilbraham, MA · On-site

$17.75 - $24/hr

As a Customer Support Specialist, you'll be the first point of telephone contact for customers ... Reviewing online account applications and opening accounts as appropriate * Maintaining compliance ...

next page

Showing results 1-20

All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Springfield, MA

Online Customer Support Representative information

See Springfield, MA salary details

$9

$18

$26

How much do online customer support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer support representative in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.
What are popular job titles related to Online Customer Support Representative jobs in Springfield, MA? For Online Customer Support Representative jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Online Customer Support Representative jobs in Springfield, MA look for? The top searched job categories for Online Customer Support Representative jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Online Customer Support Representative jobs? Cities near Springfield, MA with the most Online Customer Support Representative job openings:
Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Support Specialist

PIP, East Longmeadow, MA

East Longmeadow, MA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Paid time off


Job Title: Customer Support Specialist

Location: East Longmeadow, MA
Job Type: Full-Time
About Us:
We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.
Key Responsibilities:

●      Serve as the primary point of contact for customers via phone, email, and in person
●      Manage client relationships and ensure a high level of customer satisfaction and retention
●      Process orders using customer retention and print management systems (including PrintSmith)
●      Coordinate with production teams to ensure accuracy and timely delivery of projects
●      Review job specifications carefully to maintain quality and minimize errors
●      Handle customer inquiries, provide quotes, and resolve issues efficiently
●      Assist with e-commerce order processing and online customer interactions
●      Assist with order buyouts and vendor coordination as required
●      Help manage and track inventory for office and production departments
Qualifications:

●      Previous experience in the commercial printing industry preferred
●      College graduate, 4-year degree or equivalent 
●      Excellent communication skills, written and oral
●      Great people skills are a must. Organized and detail oriented
●      Proficiency in Microsoft Office (Word, Excel, Outlook)
●      Experience with PrintSmith or similar print management/customer retention software preferred
●      Strong phone etiquette and excellent oral and written communication skills
●      Exceptional attention to detail and organizational skills
●      Ability to multitask and thrive in a fast-paced, deadline-driven environment
●      Comfortable working directly with clients and managing multiple projects simultaneously
●      Familiarity with e-commerce platforms and social media tools
What We Offer:

●      Competitive wage based on experience
●      Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
●      Supportive team environment
●      Opportunities for growth and development