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Online Customer Support Representative Jobs in Springfield, MA

isolved

Customer Support Representative

Springfield, MA · On-site

$18 - $20/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

isolved

Customer Support Representative

Springfield, MA · On-site

$18 - $20/hr

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

iSolved

Customer Support Representative

Springfield, MA

$16 - $21.75/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

iSolved

Customer Support Representative

Springfield, MA · On-site

$15.50 - $21.25/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

HB Travels

Client Support Representative - Remote

Hartford, CT · Remote

$17.25 - $22/hr

Professional and customer-focused * Excellent organization * Attention to detail * Strong problem ... Comfortable with phone, email, and online communication * Basic computer proficiency * Ability to ...

DSI

Field Support Representative

Holyoke, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Chicopee, MA

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Westfield, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Westfield, MA

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

... and online customer interactions • Assist with order buyouts and vendor coordination as required • Help manage and track inventory for office and production departments Qualifications: • ...

DSI

Field Support Representative

Holyoke, MA

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Chicopee, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Springfield, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

Kelly Services

Customer Support

Windsor Locks, CT

$16.50 - $21.25/hr

Customer Support as a Retail Pricing Coordinator- We are looking for a highly organized and detail-oriented Representative to support the Merchandising team within a fast-paced wholesale grocery ...

DSI

Field Support Representative

Springfield, MA

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

Victra

Sales Support Rep Part-Time

Spencer, MA · On-site

$19.50 - $26.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

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Online Customer Support Representative information

See Springfield, MA salary details

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How much do online customer support representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for online customer support representative in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are popular job titles related to Online Customer Support Representative jobs in Springfield, MA?

For Online Customer Support Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Springfield, MA look for?

The top searched job categories for Online Customer Support Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Online Customer Support Representative jobs?

Cities near Springfield, MA with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Support Representative

Springfield, MA • On-site

iV Bars of New Jersey
See more jobs at iV Bars of New Jerseyexternal

$15.50 - $21.25/hr

Other

Posted 12 days ago

Job description

Customer Support Representative

isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients.

Core Job Duties

  • Maintains a high rate of isolved client retention through superior customer service.
  • Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
  • Research and resolve inquiries
  • Appropriately escalate issues for clients and participants as prescribed by standard operating procedures.
  • Accurately document all communications.
  • Accurately complete all assigned processing tasks.
  • Participate in customer service training related to knowledge and skill enhancements.
  • Additional duties as assigned.

Job Complexity

  • Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.

Interaction

  • Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.

Supervision

  • Normally receives detailed instructions on all work. Works under close supervision.

Experience

  • Typically requires no previous professional experience.

Minimum Qualifications

  • High school diploma or equivalent
  • Excellent written, oral, and communication skills
  • Strong customer service orientation and problem resolution skills
  • Excellent interpersonal skills
  • Successful completion of isolved Base Camp

Additional Preferred Qualifications

  • 1+ years previous experience in a professional, customer facing business environment

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

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