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Customer Support Specialist Jobs in Springfield, MA

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

Customer Support Specialist Location: East Longmeadow, MA Job Type: Full-Time About Us: We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and ...

PLEASANT VIEW FARMS INC

Customer Support

Somers, CT · On-site

$18 - $22/hr

Vision insurance Position Overview We are seeking a reliable, customer-oriented Farm Customer Support to support both our feed store and hay deliveries. This hybrid role balances physical outdoor ...

PLEASANT VIEW FARMS INC

Customer Support

Somers, CT · On-site

$18 - $22/hr

Position Overview We are seeking a reliable, customer-oriented Farm Customer Support to support both our feed store and hay deliveries. This hybrid role balances physical outdoor tasks (like loading ...

PLEASANT VIEW FARMS INC

Customer Support

Somers, CT · On-site

$18 - $22/hr

Position Overview We are seeking a reliable, customer-oriented Farm Customer Support to support both our feed store and hay deliveries. This hybrid role balances physical outdoor tasks (like loading ...

Kelly Services

Customer Support

Windsor Locks, CT

$16.50 - $21.25/hr

Customer Support as a Retail Pricing Coordinator- We are looking for a highly organized and detail-oriented Representative to support the Merchandising team within a fast-paced wholesale grocery ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and ... the customer experience. From interactions with our team to genuinely useful Payroll and HR ...

Checkwriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and ... the customer experience. From interactions with our team to genuinely useful Payroll and HR ...

CheckWriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and ... the customer experience. From interactions with our team to genuinely useful Payroll and HR ...

Checkwriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and ... the customer experience. From interactions with our team to genuinely useful Payroll and HR ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and ... the customer experience. From interactions with our team to genuinely useful Payroll and HR ...

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All JobsCustomer Support Specialist JobsCustomer Support Specialist Jobs in Springfield, MA

Customer Support Specialist information

See Springfield, MA salary details

$11

$20

$30

How much do customer support specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer support specialist in Springfield, MA is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.22 per hour, depending on experience, location, and employer.

What is a customer support specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

What are the key skills and qualifications needed to thrive as a customer support specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

How does a customer support specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

More about Customer Support Specialist jobs

What are the most commonly searched types of Customer Support Specialist jobs in Springfield, MA?

The most popular types of Customer Support Specialist jobs in Springfield, MA are:

What are popular job titles related to Customer Support Specialist jobs in Springfield, MA?

For Customer Support Specialist jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Support Specialist jobs in Springfield, MA look for?

The top searched job categories for Customer Support Specialist jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Support Specialist jobs?

Cities near Springfield, MA with the most Customer Support Specialist job openings:

Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,404 per year, or $20.9 per hour.

Customer Support Specialist

PIP

East Longmeadow, MA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Paid time off

Job Title: Customer Support Specialist
Location: East Longmeadow, MA
Job Type: Full-Time
About Us:We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.
Key Responsibilities:
• Serve as the primary point of contact for customers via phone, email, and in person
• Manage client relationships and ensure a high level of customer satisfaction and retention
• Process orders using customer retention and print management systems (including PrintSmith)
• Coordinate with production teams to ensure accuracy and timely delivery of projects
• Review job specifications carefully to maintain quality and minimize errors
• Handle customer inquiries, provide quotes, and resolve issues efficiently
• Assist with e-commerce order processing and online customer interactions
• Assist with order buyouts and vendor coordination as required
• Help manage and track inventory for office and production departments
Qualifications:
• Previous experience in the commercial printing industry preferred
• College graduate, 4-year degree or equivalent
• Excellent communication skills, written and oral
• Great people skills are a must. Organized and detail oriented
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with PrintSmith or similar print management/customer retention software preferred
• Strong phone etiquette and excellent oral and written communication skills
• Exceptional attention to detail and organizational skills
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Comfortable working directly with clients and managing multiple projects simultaneously
• Familiarity with e-commerce platforms and social media tools
What We Offer:
• Competitive wage based on experience
• Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
• Supportive team environment
• Opportunities for growth and development
Compensation: $21.00 - $25.00 per hour
We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.
If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is PIP and its independent franchisees. PIP is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard...and play harder. It's part of our DNA.
With several career paths to choose from - sales, marketing, design, production, operations - no matter the role you choose, you'll be working in an organization that cares about you. At PIP you can make a difference.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.

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