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What Is a Customer Support Specialist and How to Become One

Customer Support Specialist

What Is a Customer Support Specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

How to Become a Customer Support Specialist

Customer Support Specialists are expert communicators, especially over email and phone platforms. You don’t necessarily need a bachelor’s degree, rather, it’s more important to have about one to three years of demonstrated experience providing effective, professional customer service. However, obtaining a bachelor’s degree in communications or business administration will expand your job prospects. Customer Support Specialist candidates should be very competent with Microsoft and Google applications and customer service software like Salesforce or Zendesk. Besides the technical skills, you need to possess a positive personality and the ability to think independently while also following the standards set by your organization.

Customer Support Specialist Job Description Sample

With this Customer Support Specialist job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Customer Support Specialist role.

Job Summary

We are looking for an experienced Customer Support Specialist to join our team. The successful candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.

Duties and Responsibilities

  • Respond to customer inquiries via phone, email, and other communication channels
  • Identify customer needs and provide appropriate solutions
  • Maintain records of customer interactions, transactions, and comments
  • Create and maintain customer accounts
  • Collaborate with other departments to resolve customer issues
  • Monitor customer feedback and provide recommendations for improvement

Requirements and Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Minimum 2 years of customer service experience preferred
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office
  • Strong problem-solving and conflict-resolution skills
  • Excellent time management skills and ability to multitask
  • Positive and professional attitude