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Online Chat Representative Jobs in Springfield, MA

bankESB

Customer Care Representative

Easthampton, MA · On-site

$16 - $21.75/hr

Acquire and employ an in-depth knowledge of Bank products, as well as sales and customer relations' techniques by telephone, online chat function or email to increase new and expand existing customer ...

VillageMD

Patient Service Representative - OBGYN

Hartford, CT · On-site

$17.75 - $22.50/hr

Scans the insurance card, processes insurance verifications utilizing the on-line system, and ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

FG Clean Wipes

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Customer Service Representative We are looking for a motivated and customer-focused Customer ... Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ...

New

Manufacturing Company

Customer Service Rep

Springfield, MA · On-site

$15.50 - $21.25/hr

Deliver exceptional support across government and commercial sectors via phone, ticketing, chat ... Represent the company with professionalism and uphold the highest service standards. * Track and ...

Filtration Group

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Overview We are looking for a motivated and customer-focused Customer Service Representative to ... Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ...

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All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Springfield, MA

Online Chat Representative information

See Springfield, MA salary details

$11

$21

$34

How much do online chat representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for online chat representative in Springfield, MA is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.
What are the most commonly searched types of Chat Representative jobs in Springfield, MA? The most popular types of Chat Representative jobs in Springfield, MA are:
What are popular job titles related to Online Chat Representative jobs in Springfield, MA? For Online Chat Representative jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Online Chat Representative jobs in Springfield, MA look for? The top searched job categories for Online Chat Representative jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Online Chat Representative jobs? Cities near Springfield, MA with the most Online Chat Representative job openings:
Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $43,959 per year, or $21.1 per hour.

Customer Care Representative

bankESB

Easthampton, MA • On-site

$16 - $21.75/hr

Other

Re-posted 18 days ago

Job description

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.
Overview:
Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and management for a multi-bank holding company.
Primary Accountabilities / Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.

  • Responsible to answer and route calls to the appropriate person/department that are received through the main line of the bank.
  • Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank. Requires discretionary decision-making, interpreting guidelines and bank policies and determination of fee refunds and reversals.
  • Receive and resolve questions and problems of routine too more complex in nature.
  • Understand department and Bank goals; participate in all established initiatives to meeting or exceeding the goals.
  • Acquire and employ an in-depth knowledge of Bank products, as well as sales and customer relations' techniques by telephone, online chat function or email to increase new and expand existing customer accounts.
  • Receive and resolve questions and problems of routine too more complex in nature. Employ ownership, proper telephone etiquette, and strong oral and written communication skills to service the external and internal customer's needs fully. Ensure adequate follow up is afforded to each customer to foster positive customer relations and promote repeat and/or expanded business.
  • Receive and respond to branch and other internal department questions or requests of routine too more complex in nature. Provide guidance to all bank employees including management in making decisions in the best interest of the bank and the customer. When applicable make decisions with scope of authority and/or process supervisor overrides for own customers and branch personnel.
  • Maintain a high degree of operational knowledge of all Bank products and services, deposit account regulations, transaction procedures and corresponding technology.
  • Obtain necessary information and complete required paperwork to ensure customer product needs are transacted completely, such as check orders, research, change of address, stop payment request, etc.
  • Document all calls in the call tracking system with appropriate comments to keep management apprised of call activity. Identify and escalate priority issues to management.
Position Requirements
  • High School diploma.
  • 1-2 years of bank experience.
  • Knowledge and understanding of the Bank's retail products.
  • Good customer service and organizational skills.
  • Attention to detail and ability to rotate a wide variety of duties.
  • Able to use various office equipment, including PC's.
  • May be required to work extended hours or weekend.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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