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Online Chat Representative Jobs in Springfield, MA

TEEMA

Customer Service Rep - CT

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Rep - CT Job ID: 78708 Location: Hartford, Connecticut Overview: As a Sr. Customer ... online consumer portal. We will rely on you to actively listen to our customers and use your ...

VillageMD

PSR - Nephrology

Hartford, CT

$17.75 - $22.50/hr

Scansthe insurance card,processesinsurance verificationsutilizingthe on-line system, andupdatesthe ... Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request ...

VillageMD

PSR - Nephrology

Hartford, CT · On-site

$17.75 - $22.50/hr

Scansthe insurance card,processesinsurance verificationsutilizingthe on-line system, andupdatesthe ... Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request ...

VillageMD

Patient Service Representative - OBGYN

Hartford, CT · On-site

$17.75 - $22.50/hr

Scans the insurance card, processes insurance verifications utilizing the on-line system, and ... Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request ...

VillageMD

Patient Service Representative - OBGYN

Hartford, CT · On-site

$17.75 - $22.50/hr

Scans the insurance card, processes insurance verifications utilizing the on-line system, and ... Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request ...

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Showing results 21-40

All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Springfield, MA

Online Chat Representative information

See Springfield, MA salary details

$11

$21

$34

How much do online chat representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online chat representative in Springfield, MA is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the most commonly searched types of Chat Representative jobs in Springfield, MA?

The most popular types of Chat Representative jobs in Springfield, MA are:

What are popular job titles related to Online Chat Representative jobs in Springfield, MA?

For Online Chat Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Springfield, MA look for?

The top searched job categories for Online Chat Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Online Chat Representative jobs?

Cities near Springfield, MA with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $43,959 per year, or $21.1 per hour.

Customer Service Representative / CSR in East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$21/hr

Contractor

Re-posted 25 days ago

Job description

Job Title: Customer Service Representative / CSR
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $21.00/- on W2
 
 
Kindly help me out with your most updated resume and also mention your typing speed in the resume (min. 35 WPM)
 
Sharing the Typing speed test Link for practice, If possible kindly share the Screenshot of it.
https://www.typingtest.com/
 
 

Summary:

We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. 

You'll assist with program information, account inquiries, and password reset support for the online consumer portal. 

This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.

Roles and Responsibilities:

Serve as the initial point of contact for inquiries related to customer programs.

Handle inbound calls professionally and resolve customer issues promptly.

Assist consumers with account access, password resets, and general inquiries.

Document all interactions accurately in the call tracking system.

Escalate calls to leadership or other departments as needed.

Provide clear, accurate, and courteous information in compliance with program standards.

Identify trends in consumer questions and recommend process improvements.

Manage difficult conversations with professionalism and empathy.

Meet and exceed performance standards for quality, accuracy, and call volume.

Qualifications:
Must be 18 years or older.
High School Diploma or GED required; Associate degree or higher preferred.
Minimum 6 months of call center experience, or equivalent customer service experience.
Must type at least 35 WPM and pass a customer service skills assessment.
Strong verbal and written communication skills.
Ability to multitask, problem-solve, and work in a structured environment.
Must pass a criminal background check and drug screening (8-panel standard).

 

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