Remote Telephone Operator Jobs in Springfield, MA

POSITION: Aftermarket Field Rep

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

 What You will Do:

• Evaluate and ensure supplier produced Aero-Engine parts are delivered by commitment dates as well as identify delivery issues and manage sustainable corrective improvement actions. This remote position requires aspects ofSupply ChainManagement, Procurement, Manufacturing, andQuality Assurancedisciplines along with the ability to travel. 
• Make detailed observations, gather part and process data, interpret/analyze that data, ensure closure ofengineeringquestions and part non-conformances. 
• Monitor MRP tools, Production schedules, WIP (shop floor/provided report), and non-conformances against delivery commit dates. Estimate / revise delivery dates. 
• Identify bottlenecks, conductgap analysis, create mitigation plans, generate and track action items to closure. 
• Work requires the natural ability to easily develop positive, customer-facing,working relationshipswith designated service providers, engine center staff andprogram management. 
• Conduct part planning,execution, andverificationwork 
• Document, summarize, write reports, and disseminate information per requirements. 
• Review data discrepancies and gaps across multiple systems. Escalate to appropriate channels.

What You Will Bring:

Supply ChainManagement aspects: 

• History of customer facing interaction 
• Familiarity with MRP, Production Scheduling, Delivery estimation,Risk analysis, Crisis mitigation, and sub-tier supplier involvement 
• Experience with warehousing, shipping and distribution 
• Assessing Supplier Health /Supplier Development 
• Procurement aspects: 
• Knowledge of purchasing and quoting processes 
• Evaluating production capacity in a manufacturing environment 
• Planning of Material / Inventory / Tool / Buffer stocks 
• Manufacturing aspects: 
• History (breadth and depth) with manufacturing processes 
• Ability tread/interpret drawings including understanding of GD&T and critical characteristics (KPCs) 
• Involvement with Process Planning and Production Readiness reviews 
• Familiarity withControlPlans and Operating/Work Instructions 
• Exposure toLean methodologiesand tools 
• Knowledge of material packaging and handling 
• Quality Assuranceaspects: 
• Experience withquality systemsand industrystandards compliance(including process and material certs) 
• Knowledge of part qualification requirements (including PPAP/FAI processes) 
• Understanding proper Measurement/Inspection tool use and requirements 
• History identifying and resolving part quality and delivery issues - including utilization of formal problem solving tools and NCM requirements 
• Familiarity with Six Sigma methodologies, tools, terms 
• General: 
• Experience working within AS9100, ISO9001 environments 
• Creating work instructions 
• Proficiency using MS office suite 

Desired Skills: 

• Self-motivated, disciplined, and organized 
• Passion for developingtechnicalandbusiness solutions 
• Ability to persuade and influence without authority 
• Superior Customer/Supplier interaction 
• Excellentverbal and written communication skills 

Physical Requirements & Work Environment: 

• Work will be performed at supplier sites or remote locations 
• Substantial amounts of telephone and computer work. 
• Heavily Regulated Industries with strict adherence to procedures. 
• Flexibility to meet business deadlines by staying late or arriving early. 
• Valid driver's license and personal vehicle are required 
• Ability to rent vehicles, as needed, from major car rental servicers 

Pay Range: $29-$31 per hour

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements:

 This position is considered as Remote and should travel as per required for supplier location within the United States.

Travel requirements: Due to the nature of the work, 100% of travel is required.

Citizenship requirement: Due to the nature of the work, U.S. citizenship is required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability