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Permanent Remote Call Monitoring Jobs in Springfield, MA

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · Remote

$180K - $250K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · On-site +1

$180K - $250K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

thg

Actuarial Director (MA, CT or REMOTE)

Windsor, CT · On-site +1

Monitor performance trends and clearly communicate insights and recommendations to senior and ... Permanent Residence or US Citizen) * Advanced communication skills, including the ability to ...

thg

Actuarial Director (MA, CT or REMOTE)

Windsor, CT · On-site +1

Monitor performance trends and clearly communicate insights and recommendations to senior and ... Permanent Residence or US Citizen) * Advanced communication skills, including the ability to ...

Finalsite

Marketing Coordinator

Glastonbury, CT · Remote

$35K - $65K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

Finalsite

Marketing Coordinator

Glastonbury, CT · On-site +1

$35K - $65K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

Finalsite

Staff Engineer, Composer Platform

Glastonbury, CT · On-site +1

$180K - $250K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

EXPANSIA

E01-L03 Reliability Engineer IV

Montgomery, MA · On-site +1

$119.16K/yr

OVERVIEW Full-time/Permanent Employee Location: Hybrid Remote-Boston, MA or Montgomery, AL area As a Reliability Engineer IV, you will be responsible for the availability, performance, monitoring ...

Finalsite

Project Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

Finalsite

Project Manager

Glastonbury, CT · Remote

$60K - $85K/yr

... fully remote employment opportunities, however, these opportunities are limited to permanent ... Ask your recruiter for a phone call or other type of verbal communication and ensure all email ...

Accenture

Home Equity Loan Processor

Hartford, CT · Remote

$23.13 - $48.13/hr

Monitor and respond to incoming voicemails * Document all communication * Focused on achieving ... This is a remote opportunity; must be located within 100 miles of a local Accenture office. * Must ...

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Permanent Remote Call Monitoring information

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$17

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How much do permanent remote call monitoring jobs pay per hour?

As of May 29, 2026, the average hourly pay for permanent remote call monitoring in Springfield, MA is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Springfield, MA? For Permanent Remote Call Monitoring jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Springfield, MA look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Permanent Remote Call Monitoring jobs? Cities near Springfield, MA with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Patient Engagement Center QA Analyst

Patient Engagement Center QA Analyst

Ivy Rehab Network

Hartford, CT • Remote

$50K - $60K/yr

Full-time

PTO

Posted yesterday

Ivy Rehab Physical Therapy rating

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

489th of 864 rated healthcare providers

Job description

State of Location:

New York

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Call Center / Patient Engagement Center QA Analyst, you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

OUR VALUES:
One Ivy - Love what you do - Do the right thing - I belong - GSD (Get stuff done) - Grow - Serve others

The Patient Engagement Center(PEC)QA Analystwillsupport the PECTraining and QA Manager indevelopingthe Quality Assurance (QA) program for our Patient Engagement Center (PEC). Specifically, the PEC QA Analyst willevaluatepatient interactions, collect and analyzedata to improve processes and protocols within the contact center,identifycoaching opportunities, andsupport PEC Managers in helpingPatient Engagement Advocates improve their skills. In this role, the PEC QAAnalystwillhelp to ensurethat PECAdvocatesare properly and effectivelyhandlinga variety of interactions, ranging fromschedulingorchanging new patient appointments,togeneral questions, to complaints. Over time, the PEC will also handle other interaction channels, such as outbound, chat, email. The PEC QAAnalystwill ensure thatPEC Advocates can resolve issues quickly and effectively, de-escalate challenging situations, and provide an exceptional patient experience.

Your responsibilities will include:

  • Contribute to the design and development ofour quality assurance program

  • EnsureAdvocates are followinga consistent and quality approach to handling patient interactions

  • Regularlymonitorand conduct evaluations of interactions to assess the quality of service andidentifystrengths and areas for improvement in Advocate performance

  • Support Managers in providingin-the-moment coaching to Advocates to improve their performance as measured against KPIs

  • Supportthe "nesting" program whenAdvocatesgraduate training and begin handling interactionsthrough more robust call monitoring and early intervention to ensurelong-termsuccess for the Advocates

  • Participate in cross-functional collaborationswith other Ivy departments to ensure process alignment among the PEC, front office, and clinic teams to meet quality standards for all departments involved in patient interactions

  • Observe daily operations of the contact center and lead interaction quality calibrations toidentifyskill gaps and necessary training program improvements

  • Identifyopportunities to evolvetheQA program (materials, modalities, processes) with growth of contact center

  • Helpto improve PEC KPIsby sharingperformance trends, areas of concern, and opportunities for improvement with Advocates and PEC management

To excel in this role, you shouldpossess:

  • Minimum 2-3 years quality assurance experience in a contact center environment

  • Experience with QA automation and speechanalyticstools, including AI, a plus

  • Empathy and coaching abilities to provide feedback that is not only constructive but also supportive

  • Excellent problem-solving and analytical skills to not onlyidentifyissues but offer innovative solutions

  • Healthcare/physical therapy experience a plus

  • Knowledge of customer service best practices

  • Detail-oriented, self-reliant, and process-driven mindset

  • Strong communication(verbal and written), interpersonal, and conflict resolution skills

  • Ability toexcelin a fast-paced and stressful work environment

  • Must be technically savvy, withdemonstratedexperience working with multiple systems and apps

Why choose Ivy?

  • Best Employer:A prestigious honor to be recognized byModern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Exceeding Expectations:Deliver best-in-class care andwitnessexceptional patient outcomes.

  • Incentives Galore:Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.

  • Empowering Values:Live by values that prioritize teamwork, growth, and serving others

Compensation ranges from $50,000.00 - $60,000.00 based on experience.

#LI-remote

#LI-ST1

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

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