Permanent Remote Call Monitoring Jobs in Springfield, MA

Date Posted:

2026-07-30

Country:

United States of America

Location:

US-CT-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Are you interested in playing a key role in defining the future of Aerospace and Defense?  If so, we are hiring an ERP Business Analyst – Record to Report (R2R) to help support our Corporate instance of S/4HANA. This role will primarily help with our Payroll and Timekeeping integrations along with our Tax integration.

The OneRTX Process & Systems Transformation Program will harmonize key business processes, associated tools, metrics, and reporting across the company, enabling the migration of capabilities into standardized ERP systems. RTX has chosen SAP’s S/4HANA to enable our future ERP system and has largely concluded the strategic definition and design phase and is now entering the initial blueprinting, build and support phases.  

This role is responsible for supporting the successful delivery within each phase of the program for the Corp Enterprise Hub and the ongoing support there after: 

• Build – collaborate with an integrated team of external resources and internal RTX team members in the configuration and development of the Corporate Enterprise Hub system capabilities. 

• Testing – support the creation and execution of test scenarios and scripts supporting the Corporate processes; work alongside business leaders and testers to ensure proper functionality and defect resolution. 

• Cutover & Hypercare – support successful migration from legacy systems to the Corp Enterprise Hub environment. Support go-live and the continuation of RTX business’ financial and operational performance. 

• Ongoing Support for the Corporate S/4HANA instance – as the implementation of the project shifts to sustainment this role will be part of the Corporate SAP team supporting the S/4HANA Enterprise Hub instance.  

You are the ideal candidate if you have experience working within an organization that is responsible for driving large scale, complex programs and projects related to business process and system transformation, ideally ERP implementation using SAP’s S/4HANA solution. 

What You Will Do:

• Collaborate with business and digital team members and cross-functional teams to understand business requirements and provide guidance on utilizing the ERP system effectively.  

• Collaborate with cross-functional teams to design and implement solutions that leveraging S/4HANA, enhancing our workstream processes in alignment desired RTX operating model and industry best practices. 

• Support creation of new and innovative solutions to support digital and business strategies and common design aspirations. 

• Support the evaluation of options for bolt-on applications and make recommendations based on functional requirements, desired RTX operating model, and industry best practices. 

• Assist data team and process teams in data mapping activities and testing. 

• Document common solutions, including configuration documents, process flows and data policies. 

• Deliver functional specifications for any forms, reports, enhancements, conversion programs, integrations and workflows deemed in scope of the workstream as part of program.  

• Sustainment support – Provide end-users assistance for issues related to SAP functionality, including troubleshooting and resolving errors.

• System monitoring – Responsible for the integrations inbound and outbound and supporting any failures that may arise.

• Travel requirement for this role will be 25 - 50% during the project roll out. Expected to reduce significantly there after.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience

• Experience with finance processes including such as Finance Master Data, Allocations, FP&A, Financial Reporting, Tax, Treasury, Intercompany, G/L, Fixed Assets, Payroll, Period Close & Consolidation, Project Accounting

• Working knowledge and hands-on experience with SAP systems including system configuration, data management, and reporting capabilities, especially in the areas of FI-GL, FI-BL, FI-AA, Reporting and Profit center accounting,

• Experience supporting SAP integrations, eg Tax engine and Workday/ADP

Qualifications We Prefer:

• Ability to plan, manage & deliver across numerous bodies of work with a fast-paced, dynamic environment, helping to translate business needs into system requirements and process improvements

• Experience working on large, complex A&D enterprise projects -- or similarly regulated, large organization 

• Experience with agile frameworks/iterative approaches to software development and implementation projects​ 

• Excellent interpersonal skills with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Strong teamwork and collaboration skills. 

• Demonstrated ability to identify system issues, troubleshoot problems, and propose effective solutions. Strong attention to detail and commitment to quality. 

• Familitary with financial regulations, controls, and security measures. Experience implementing and maintaining compliance standards within an ERP system. 

What We Offer: 

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance   

• Three weeks of vacation for newly hired employees   

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option   

• Tuition reimbursement program  

• Student Loan Repayment Program   

• Life insurance and disability coverage   

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection  

• Birth, adoption, parental leave benefits  

• Ovia Health, fertility, and family planning   

• Adoption Assistance            

• Autism Benefit   

• Employee Assistance Plan, including up to 10 free counseling sessions   

• Healthy You Incentives, wellness rewards program  

• Doctor on Demand, virtual doctor visits   

• Bright Horizons, child and elder care services  

• Teladoc Medical Experts, second opinion program   

• And more!   

Learn More & Apply Now! 

Role Type: Remote

This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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