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Permanent Remote Call Monitoring Jobs in Springfield, MA

Finalsite

Associate General Counsel

Glastonbury, CT · Remote

Ability to research and monitor current federal and state law affecting commercial transactions ... fully remote employment opportunities, however, these opportunities are limited to permanent ...

Finalsite

Associate General Counsel

Glastonbury, CT · On-site +1

Ability to research and monitor current federal and state law affecting commercial transactions ... fully remote employment opportunities, however, these opportunities are limited to permanent ...

CoorsTek

AI Deployment Engineer

East Granby, CT · On-site +1

S. citizen or lawful permanent resident. This role requires approximately 40% domestic and ... Salary range is subject to location, as this role can be remote. Roles and Responsibilities

Coastal

Senior Project Manager (HLS)

Hartford, CT · On-site +1

Must have full-time permanent US work authorization Additional Preferred Experience/Skills ... Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA amp;

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for permanent remote call monitoring in Springfield, MA is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Springfield, MA?

For Permanent Remote Call Monitoring jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Springfield, MA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Springfield, MA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Springfield, MA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,685 per year, or $17.2 per hour.

Senior Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 16 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Senior Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Strategic Client Partnership: Serve as a consultative advisor, understanding client organizational structure (K-12, charter, independent) and strategic goals.
  • Account Ownership & Retention: Drive net revenue retention and manage the renewal process through proactive relationship-building and value articulation.
  • Value and Adoption Driver: Maximize product adoption and demonstrate platform value to reinforce client investment and loyalty.
  • Growth Identification: Proactively identify, qualify, and transition upsell and cross-sell opportunities to the Sales team.
  • Supplemental Services Sales: Proactively sell training and consulting services to accelerate and deepen product adoption.
  • Risk Management: Monitor client health (scores, CSAT/NPS, usage) and proactively implement strategic interventions to mitigate churn risk.
  • Client Advocacy: Act as the internal advocate, coordinating cross-functional teams to remove technical, commercial, or operational roadblocks.
  • Internal Leadership: Identify and lead cross-organizational conversations to improve communication and reduce friction.
  • Market and Industry Expertise: Serve as a knowledge leader for market trends, industry developments, and competitor strategies.
  • Team Support and Mentorship: Play a support role in other team members' projects and success meetings, and provide mentorship opportunities by inviting them into your projects.
  • Innovation and Adaptability: Adapt to changes in the market, customer needs, and technology, and introduce innovative strategies, processes, or products for growth.
  • Process Excellence: Ensure data integrity by completing all tasks in the Client Success Platform (ChurnZero), SalesForce, and adhering to team SOPs. Consistently execute and log all required engagement activities for proactive and timely client portfolio support.
QUALIFICATIONS AND SKILLS
  • 5-7 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
  • Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios.
  • Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
  • Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
  • Ability to work independently while also contributing to a highly collaborative team culture.
  • Bachelor's degree or equivalent experience.
  • A passion for K-12 education and commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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