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Remote Airlines Jobs in Springfield, MA (NOW HIRING)

Crum & Forster

Customer Service Representative

Glastonbury, CT · On-site +1

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

All JobsAirlines JobsRemote Airlines JobsRemote Airlines Jobs in Springfield, MA

Remote Airlines information

See Springfield, MA salary details

$17

$21

$23

How much do remote airlines jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote airlines in Springfield, MA is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Remote Airlines vs Remote Customer Service Agent?

AspectRemote AirlinesRemote Customer Service Agent
Primary RoleManage airline operations, flight scheduling, and crew coordinationAssist customers with bookings, inquiries, and support via phone or chat
Required CertificationsAirline-specific licenses, aviation knowledgeCustomer service certifications, communication skills
Work EnvironmentHome-based or office, airline industry settingHome-based, call centers or support platforms
Industry UsageAirlines, aviation companiesTravel agencies, airlines, customer support centers

Remote Airlines roles focus on airline operations and require aviation certifications, while Remote Customer Service Agents handle customer inquiries and support, often with customer service certifications. Both roles are remote and industry-related but serve different functions within the airline and travel sectors.

What is a remote airline job?

A Remote Airlines job typically refers to a position in the airline industry that can be performed remotely, such as customer support, reservation agents, or travel consultants. These roles allow employees to assist travelers, manage bookings, or handle airline operations from a home office. Remote airline jobs offer flexibility while still requiring strong communication skills, attention to detail, and knowledge of airline policies. Many airlines and travel agencies provide remote opportunities to improve efficiency and customer service.

What are the key skills and qualifications needed to thrive as a remote airline customer service representative?

To thrive as a Remote Airline Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent as a minimum qualification. Familiarity with airline reservation systems (like Sabre or Amadeus), CRM software, and ticketing tools is usually required. Outstanding patience, adaptability, and a customer-oriented mindset help in managing stressful situations and ensuring passenger satisfaction. These skills are vital for providing efficient, accurate support and building positive travel experiences for customers in a remote work environment.

What are some common challenges faced by remote airline customer service representatives, and how can they be addressed?

Remote airline customer service representatives often face challenges such as handling high call volumes, assisting passengers in different time zones, and managing complex travel disruptions without in-person support. To address these challenges, it's important to develop strong communication skills, remain adaptable to varying schedules, and become proficient with airline reservation systems and digital collaboration tools. Staying connected with team members through regular virtual meetings and utilizing internal knowledge bases can also help provide consistent, high-quality service to passengers.
What are popular job titles related to Remote Airlines jobs in Springfield, MA? For Remote Airlines jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Airlines jobs in Springfield, MA look for? The top searched job categories for Remote Airlines jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Airlines jobs? Cities near Springfield, MA with the most Remote Airlines job openings:
Remote Airlines jobs near you
Infographic showing various Remote Airlines job openings in Springfield, MA as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,567 per year, or $21.4 per hour.

Materials Support Specialist (MMAPS) - Hybrid (Remote)

Tsunami Tsolutions

Glastonbury, CT • Remote

Full-time

Re-posted 17 days ago

Job description

About Us

Tsunami Tsolutions is a premier provider of IT and professional services specializing in the aviation and aerospace sectors. We empower major airlines, aircraft manufacturers, and MROs with cutting-edge technology solutions that enhance operational performance, safety, and compliance. Our team is driven by innovation, excellence, and a commitment to building long-term partnerships with our clients.

Note: This position requires access to export-controlled technology and is open only to U.S. Persons (8 USC 1324b(a)(3)) or individuals authorized by the U.S. Government. Company sponsorship is not available.

Position Summary

We are seeking a detail-oriented, data-savvy Materials Support Specialist to join our Sustainment and Support team. This role is critical to maintaining our Turnaround Time (TAT) requirements and ensuring the smooth logistical flow of aircraft parts. You will be responsible for the daily execution of quotes, database reconciliation, and supplier dashboard management within the MMAPS project and SAP environment.

Key Responsibilities

Daily Operations:

  • Quote Management: Proactively process quotes to meet strict turn-around time targets.
  • Data Integration: Execute morning uploads and ensure data consistency across multiple internal databases.
  • SAP Actions: Perform routine SAP transactions, including PO reconciliation and status updates.
  • Warehouse Liaison: Research and resolve discrepancies in warehouse data to ensure parts are moving accurately through the system.

Weekly and Monthly Maintenance:

  • Inventory Control: Process scrap updates and clear lingering items in SAP.
  • Forecasting: Support the Rotable Business Unit forecast to align part availability with future demand.
  • Performance Tracking: Manage and update Supplier Dashboards (Part 1 & 2) to maintain high-quality vendor standards.

Regulatory and Urgency Tasks:

  • Customs Compliance: Expedite customs requests to prevent shipping delays for international logistics.
  • Surplus Requests: Process ad-hoc surplus requests as required by the mission.

Required Skills and Qualifications

  • Technical Proficiency: Advanced experience with Excel (v-lookups, pivot tables) and the ability to navigate complex databases.
  • ERP Experience: Prior experience with SAP or a similar Material Management and Parts System is highly preferred.
  • SQL Experience: Practical knowledge and skills using Structured Query Language to manage data bases and write queries for data retrieval, updates and database management tasks preferred.
  • Attention to Detail: A keen eye for identifying data inconsistencies that others might miss.
  • Strategic Thinking: Ability to work independently to research and resolve issues without constant supervision.