Remote Aflac Customer Service Jobs in Springfield, MA

Salary Range: 100,000-130,000

Job Posting End Date: August 5, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of operational processes, service delivery models, and applicable business practices.
• Knowledge of regulatory, compliance, and industry requirements relevant to the function.
• Strong project management, leadership, and organizational development skills.
• Thorough understanding of market trends and competitive landscape, with the ability to apply insights to develop effective business solutions.
• Knowledge of products, systems, and tools, including the ability to apply technical expertise to support business operations
• Strong written, verbal, and presentation skills.

Education & Experience Required

• Bachelor’s Degree In a related field
• 6 or more years of job-related experience
• 4 years in a leadership, senior or supervisory capacity.

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

 • Supports the development and execution of strategies to drive customer satisfaction, retention, and program performance.

• Manages day-to-day client relationships and service delivery to ensure alignment with service standards, best practices, and client requirements.

• Coordinates and implements initiatives to support customer loyalty and retention.

• Oversees the application of service standards, best practices, and client requirements, ensuring consistent service delivery and resolution of issues.

• Evaluates performance against objectives and identifies opportunities to improve customer satisfaction, program performance, and operational effectiveness.

• Identifies and addresses operational issues impacting assigned customers and business performance, ensuring timely and effective resolution.

• Partners with sales and account teams to support client needs, implementation activities, and business objectives.

• Supports the planning and implementation of policies, objectives, and departmental activities to ensure service quality and customer retention.

• Reviews nonstandard customer requests and provides recommendations, considering customer relationships, compliance requirements, and business objectives.

• Contributes to the development and implementation of solutions to address evolving customer and business needs, including process and system enhancements.

• Participates in pre-sale and sales activities, including client discussions and proposal support, as needed.

Total Rewards

The salary range for this job is $100,000 to $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.