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Remote Chat Support Assistant Jobs in Springfield, MA

LIMRA AND LOMA

Assistant Controller

Windsor, CT · On-site +1

... Support and Special Projects. The position will work with the Chief Financial Officer, Chief ... Full Remote or Hybrid to Windsor, Connecticut What You'll Do: * Manage oversight of the daily ...

Dutch

Virtual Care Veterinarian (Remote)

Springfield, MA · Remote

$50 - $80/hr

Backed by leading investors, Dutch has the stability and resources to support our doctors in ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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All JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Springfield, MA

Remote Chat Support Assistant information

See Springfield, MA salary details

$11

$18

$26

How much do remote chat support assistant jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote chat support assistant in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

How do I become a virtual chat agent?

To become a remote chat support assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and protocols.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. They typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

How to make $1000 a week remote?

A Remote Chat Support Assistant can earn $1000 a week by working multiple shifts, providing high-quality customer service, and gaining experience to increase pay rates. Building skills in communication, problem-solving, and using support tools can help improve earning potential. Consistent performance and working for reputable companies are key factors in reaching this income level.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How can I make 2000 a week working from home?

A Remote Chat Support Assistant can potentially earn $2000 a week by working full-time hours, providing high-quality customer service, and gaining experience or specialized skills. Increasing earnings may involve handling multiple clients, working for companies that pay higher rates, or taking on additional shifts. Certifications in customer service or communication tools can also improve earning potential.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are popular job titles related to Remote Chat Support Assistant jobs in Springfield, MA? For Remote Chat Support Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Springfield, MA look for? The top searched job categories for Remote Chat Support Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Chat Support Assistant jobs? Cities near Springfield, MA with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
AVP Applied AI, Small Business

AVP Applied AI, Small Business

The Hartford Financial Services Group, Inc.

Hartford, CT • On-site

Full-time

Posted 8 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

52nd of 261 rated insurance

Job description

AVP Data Science - GD05AE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Assistant Vice President (AVP), Applied AI leads data science, traditional machine learning, and agentic AI capabilities supporting The Hartford's Business Insurance. This role partners closely with underwriting, product, actuarial, and technology leaders to deliver scalable, production ready models and -AI driven- decision systems that support complex risks, bespoke products, and profitable growth across specialty markets.
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday) Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Candidates must be eligible to work in the US without company sponsorship.
Primary Job Responsibilities:
  • Own delivery, performance, and risk outcomes for one or more large, complex Applied AI portfolios spanning multiple teams, domains, or value streams. Translate enterprise and Small Business AI priorities into multi-year portfolio roadmaps and investment plans.
  • Ensure applied AI solutions deliver measurable business value while meeting standards for security, reliability, explainability, fairness, safety, and cost efficiency across solution types including generative and agentic AI, retrieval-augmented systems, forecasting, recommendation systems, anomaly or fraud detection, and multimodal use cases.
  • Lead and develop high performing teams of AI scientists and engineers. Build leadership bench strength through succession planning, coaching, and capability development. Ensure consistent application of the Applied AI operating model, decision rights, delivery discipline, and escalation paths across the portfolio. Reinforce shared expectations for quality, evaluation rigor, and production readiness.
  • Provide portfolio-level technical direction and rigorous oversight, partnering closely with Principal ICs, Architecture, AI Platform, and Centers of Excellence. Ensure consistent adoption of approved AI standards, patterns, and guardrails.
  • Review and thoughtfully evaluate portfolio-level architectural choices, evaluation approaches, production readiness, and operational risk signals, guiding leaders through disciplined trade-offs across quality, grounding, latency, cost, scalability, and regulatory risk.
  • Accountable for consistent application of evaluation and monitoring practices across the portfolio. Ensure evaluation frameworks span classification, information retrieval, RAG/chat, forecasting, and customer or operational KPIs. Oversee governance of metric taxonomies, thresholds, validation evidence, gold and synthetic test sets, A/B testing practices, drift detection, failure-mode analysis, and incident response expectations. Ensure evaluation results inform prioritization, release decisions, and risk management at the executive level.
  • Set portfolio-level expectations and governance for unstructured data and retrieval practices, including document ingestion pipelines, parsing, OCR, layout-aware extraction, metadata and lineage management, access controls, PII detection and redaction, and auditability. Ensure retrieval strategy decisions, including embedding approaches, hybrid and dense retrieval patterns, reranking, grounding validation, and multilingual considerations, align with enterprise standards and regulatory requirements.
  • Accountable for portfolio-level AI governance ensuring alignment with Legal, Compliance, Model Risk, Privacy, Security, and Audit partners. Maintain readiness for audits and regulatory review by ensuring governance artifacts, controls, escalation paths, and operational evidence are consistently established and enforced. Escalate material risks, trade-offs, and investment decisions to VPs with clear options and implications.
  • Partner with senior leaders across the Business, Technology, Transformation Office, Finance, and HR to align Applied AI delivery with business outcomes. Influence portfolio funding, prioritization, and workforce planning through evidence-based assessments of delivery performance, evaluation outcomes, and risk considerations.
  • Oversee portfolio-level planning, dependencies, resourcing, and financial stewardship. Adjust plans to address shifting priorities, capacity constraints, emerging technical risks, or regulatory changes. Drive continuous improvement in delivery effectiveness, operational resilience, governance maturity, and value realization across the Applied AI portfolio.

Skills
  • Demonstrated experience leading large, complex Applied AI portfolios in regulated enterprise environments.
  • Proven ability to lead teams, building durable leadership capacity and consistent operating discipline across organizations.
  • Strong technical and regulatory fluency across applied AI, including generative and agentic AI, retrieval-augmented systems, evaluation and monitoring practices, and production AI operations, sufficient to review, inform, and govern senior-level decisions.
  • Applied understanding of unstructured data and retrieval approaches, including document ingestion pipelines, OCR, layout-aware extraction, embeddings, hybrid and dense retrieval, reranking, metadata and lineage management, and PII controls.
  • Deep familiarity with AI governance, model risk management, responsible AI practices, and compliance-by-design expectations.
  • Demonstrated success translating strategy into coordinated execution and investment decisions across multiple teams over multi-year horizons.
  • Ability to influence VPs and senior partners through clear, data-driven communication of technical trade-offs, evaluation outcomes, portfolio risks, and business impact.

Education, Experience, Certifications and Licenses
  • 12+ years of applicable experience with a Bachelor's degree; fewer years may be accepted with a higher degree. Master's or Ph.D. preferred in Machine Learning, Applied Mathematics, Data Science, Computer Science, or a similar analytical field, or progress towards a relevant professional designation.
  • 7-10+ years leading leaders, large portfolios, or complex programs.

Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$182,400 - $273,600
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

What The Hartford employees say

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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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