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Remote Airline Jobs in Springfield, MA (NOW HIRING)

Crum & Forster

Customer Service Representative

Glastonbury, CT · On-site +1

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

All JobsAirline JobsRemote Airline JobsRemote Airline Jobs in Springfield, MA

Remote Airline information

See Springfield, MA salary details

$47.8K

$86.8K

$132.5K

How much do remote airline jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote airline in Springfield, MA is $86,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $101,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Airline Customer Service Representative, and why are they important?

To thrive as a Remote Airline Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, CRM software, and ticketing platforms is typically required, and some employers may prefer relevant certifications in customer service. Patience, empathy, and the ability to remain calm under pressure help you stand out in this role. These skills are crucial for delivering efficient, positive customer experiences and effectively resolving travel-related issues remotely.

What Are the Qualifications to Get a Remote Airline Job?

The qualifications that you need to start a remote airline job depend on the position for which you wish to apply. However, you typically need at least a high school diploma or GED certificate. Employers tend to prefer applicants with prior experience in a travel agent, reservation, or call center role, but some airlines offer professional training programs for entry-level positions at their headquarters or an airport. Most remote airline jobs involve communicating with customers over the telephone, so you need strong customer service skills as well as the ability to type quickly and use the airline’s computer system. A reliable internet and phone connection are also vital for these virtual careers.

What are remote airline jobs?

Remote airline jobs are positions within the airline industry that can be performed from a location outside of a traditional office or airport setting, often from home. These roles typically include customer service representatives, reservation agents, sales support, and sometimes technical or administrative positions. Remote airline employees use online systems and communication tools to assist customers, manage bookings, and provide support to travelers. The flexibility of remote work allows airlines to offer extended service hours and reach a broader talent pool.

What is the difference between Remote Airline vs Remote Flight Attendant?

AspectRemote AirlineRemote Flight Attendant
Required CredentialsAirline pilot license, FAA certificationsFlight attendant certification, CPR, first aid
Work EnvironmentRemote administrative or support roles, airline operationsRemote customer service, safety training, onboard support
Employer & Industry UsageAirlines, aviation companies

Remote Airline roles typically involve administrative, operational, or support functions within the airline industry, often requiring aviation-related certifications. Remote Flight Attendant positions focus on customer service, safety, and onboard support, with certifications like CPR. While both roles are connected to airlines, Remote Airline jobs are more behind-the-scenes, whereas Remote Flight Attendant roles are directly related to passenger safety and service.

What are some common challenges faced by remote airline customer service agents, and how can they be addressed?

Remote airline customer service agents often face challenges such as handling high call volumes, managing time zone differences, and maintaining clear communication without in-person support. To address these, agents typically rely on robust training, access to up-to-date resources, and strong collaboration tools for teamwork and escalation. Developing excellent problem-solving skills and staying organized are essential for managing multiple requests efficiently in a remote setting.
More about Remote Airline jobs
What are popular job titles related to Remote Airline jobs in Springfield, MA? For Remote Airline jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Airline jobs in Springfield, MA look for? The top searched job categories for Remote Airline jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Airline jobs? Cities near Springfield, MA with the most Remote Airline job openings:
Remote Airline jobs near you
Infographic showing various Remote Airline job openings in Springfield, MA as of July 2026, with employment types broken down into 68% Full Time, 14% Part Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $86,840 per year, or $41.8 per hour.
Materials Support Specialist (MMAPS) - Hybrid (Remote)

Materials Support Specialist (MMAPS) - Hybrid (Remote)

Tsunami Tsolutions

Glastonbury, CT • Remote

Full-time

Posted 24 days ago

Job description

About Us

Tsunami Tsolutions is a premier provider of IT and professional services specializing in the aviation and aerospace sectors. We empower major airlines, aircraft manufacturers, and MROs with cutting-edge technology solutions that enhance operational performance, safety, and compliance. Our team is driven by innovation, excellence, and a commitment to building long-term partnerships with our clients.

Note: This position requires access to export-controlled technology and is open only to U.S. Persons (8 USC 1324b(a)(3)) or individuals authorized by the U.S. Government. Company sponsorship is not available.

Position Summary

We are seeking a detail-oriented, data-savvy Materials Support Specialist to join our Sustainment and Support team. This role is critical to maintaining our Turnaround Time (TAT) requirements and ensuring the smooth logistical flow of aircraft parts. You will be responsible for the daily execution of quotes, database reconciliation, and supplier dashboard management within the MMAPS project and SAP environment.

Key Responsibilities

Daily Operations:

  • Quote Management: Proactively process quotes to meet strict turn-around time targets.
  • Data Integration: Execute morning uploads and ensure data consistency across multiple internal databases.
  • SAP Actions: Perform routine SAP transactions, including PO reconciliation and status updates.
  • Warehouse Liaison: Research and resolve discrepancies in warehouse data to ensure parts are moving accurately through the system.

Weekly and Monthly Maintenance:

  • Inventory Control: Process scrap updates and clear lingering items in SAP.
  • Forecasting: Support the Rotable Business Unit forecast to align part availability with future demand.
  • Performance Tracking: Manage and update Supplier Dashboards (Part 1 & 2) to maintain high-quality vendor standards.

Regulatory and Urgency Tasks:

  • Customs Compliance: Expedite customs requests to prevent shipping delays for international logistics.
  • Surplus Requests: Process ad-hoc surplus requests as required by the mission.

Required Skills and Qualifications

  • Technical Proficiency: Advanced experience with Excel (v-lookups, pivot tables) and the ability to navigate complex databases.
  • ERP Experience: Prior experience with SAP or a similar Material Management and Parts System is highly preferred.
  • SQL Experience: Practical knowledge and skills using Structured Query Language to manage data bases and write queries for data retrieval, updates and database management tasks preferred.
  • Attention to Detail: A keen eye for identifying data inconsistencies that others might miss.
  • Strategic Thinking: Ability to work independently to research and resolve issues without constant supervision.