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Remote Chat Support Agent Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Archgroup

AVP, AI Engineering (Remote - EST)

Hartford, CT · Remote

$185K - $235K/yr

We build AI-first, agent-driven products that change how Arch underwrites, services, and learns ... Our missionis broad: agentic automation, decision support, AI-driven insights, and the platform ...

New

Archgroup

AVP, AI Engineering (Remote - EST)

Hartford, CT · Remote

$185K - $235K/yr

We build AI-first, agent-driven products that change how Arch underwrites, services, and learns ... Our missionis broad: agentic automation, decision support, AI-driven insights, and the platform ...

New

HMG Careers

Sales and Service Agent Remote

Hartford, CT · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

HMG Careers

Remote Sales and Service Agent

Hartford, CT · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

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$10

$19

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How much do remote chat support agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote chat support agent in Springfield, MA is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.78 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.
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Remote Chat Support Agent jobs near you

Independent Licensed Life Insurance Agent- Remote

Group Financier Signature

Hartford, CT • Remote

Other

Medical, Life

Posted 15 days ago

Job description

Independent Licensed Life Insurance Agent– Remote The Opportunity

Are you an active, licensed life insurance agent tired of restrictive "captive" contracts, low commission caps, or lack of lead transparency?

We are looking for seasoned professionals to join our platform as independent advisors. This is a 1099 partnership designed for producers who know the industry and want to maximize their ROI by leveraging 50+ top-rated carriers and a robust, automated infrastructure.

Key Responsibilities
  • Consultative Sales: Conduct high-level financial protection assessments for diverse client portfolios.
  • Carrier Selection: Leverage our platform to quote and bind policies across 50+ carriers, ensuring the best fit for the client.
  • Pipeline Management: Utilize our advanced CRM and automation tools to manage high-volume lead flows and client renewals.
  • Scale & Lead: (Optional) Build and mentor your own agency within our ecosystem to generate override income.
Why Experienced Agents Partner With Us
  • Uncapped High-Contract Levels: Competitive commission tiers with performance-based increases.
  • Zero Commission Splits on Leads: Access high-intent leads at cost; keep 100% of your earned commission.
  • Full Portability: You own your book of business from day one.
  • Vested Renewals: Build long-term wealth with immediate vesting on renewal income.
  • Elite Tech Stack: Full access to CRM, automated marketing funnels, and multi-carrier quoting tools.
  • Carrier Depth: Immediate access to A-rated carriers (Term, IUL, Whole Life, Final Expense).
The Professional Profile
  • Currently Licensed: You hold an active Life & Health (or Life-only) license in at least one state.
  • Proven Track Record: You have a history of consistent production and understand the nuances of the life insurance sales cycle.
  • Self-Sufficient: You are a disciplined remote professional who doesn't need "hand-holding" but values a high-level support community.
  • Tech-Savvy: Comfortable navigating modern CRM systems and virtual sales platforms.
Requirements
  • Active Resident Life Insurance License (Required).
  • Errors & Omissions (E&O) Insurance.
  • Must be authorized to work in the United States.
  • A dedicated home office setup with high-speed internet.
Compensation & Structure
  • 1099 Independent Contractor: True entrepreneurial freedom.
  • High Upfront Commissions: Aggressive advance schedules.
  • Passive Income: Monthly renewal income and performance bonuses.
  • Agency Overrides: Compensation for those interested in the leadership and recruitment track.

Note: This is a commission-only partnership for licensed professionals looking to scale their existing business or transition to a more lucrative platform.

Ready to Scale?

If you are a producer who is ready to leave the "trainee" environment behind and start earning what your production is actually worth, we want to talk.

PandoLogic. Category:Insurance, Keywords:Insurance Agent, Location:Hartford, CT-06152

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