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Remote Chat Support Agent Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ABB

Utility Sales Support

Bloomfield, CT · Remote

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Additionally, the role will expand to support activities at our agent accounts. While this is a remote position, candidates must be located in the United States. You will be mainly accountable for:

Vault Roofing

Inside Sales Specialist

Hartford, CT · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Springfield, MA · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

The Semler Agency

Work From Home Sales

Hartford, CT · On-site +1

We are currently hiring for a remote sales position with a structured training program . This role ... Support from experienced mentors * Flexible scheduling * Performance-based income No experience ...

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Springfield, MA

Remote Chat Support Agent information

See Springfield, MA salary details

$10

$19

$30

How much do remote chat support agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote chat support agent in Springfield, MA is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.78 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are popular job titles related to Remote Chat Support Agent jobs in Springfield, MA?

For Remote Chat Support Agent jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Agent jobs in Springfield, MA look for?

The top searched job categories for Remote Chat Support Agent jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Chat Support Agent jobs?

Cities near Springfield, MA with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Springfield, MA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 11% In-person, and 89% Remote job distribution, with an average salary of $39,525 per year, or $19 per hour.

WFH Client Support Agent

American Income Life Insurance Company

Hartford, CT • On-site, Remote

$80K - $110K/yr

Full-time

Posted 17 days ago

Job description

AO Globe Life is seeking experienced professionals who are ready to bring their leadership mindset and client-focused experience into a flexible, fully remote environment.
This opportunity is ideal for individuals currently working in management, operations, customer success, or client-facing leadership roles who want to apply their professional experience in a purpose-driven organization while continuing to grow their careers.
In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, help clients understand available coverage options, and guide them through the enrollment process while contributing to a collaborative, service-oriented team environment.
Key Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Assess client needs and provide guidance on life, accident, and supplemental benefit options
  • Support clients through the enrollment process and provide follow-up assistance
  • Maintain accurate digital records of client interactions and documentation
  • Participate in ongoing training, professional development, and leadership sessions
  • Contribute insights and best practices to help strengthen overall team performance
Why Professionals Choose This Opportunity
  • Fully remote role - work from anywhere in the United States
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Clear advancement pathways into leadership roles
  • Collaborative team environment focused on professional growth
Ideal Candidate Profile
This opportunity is well suited for professionals who:
  • Have experience in leadership, client service, management, consulting, or operations roles
  • Communicate clearly and confidently in virtual environments
  • Are organized, self-motivated, and comfortable working remotely
  • Enjoy helping others while contributing to team success
  • Are comfortable using Zoom, CRM systems, and other digital tools
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States.
Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.
Ready to Apply?
If you are an experienced professional looking for a flexible remote opportunity where you can apply your leadership experience while helping families access important benefits, we encourage you to apply today and learn more about joining our team.

Apply