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Remote Chat Support Agent Jobs in Randolph, MA (NOW HIRING)

YO AI Labs

Travel Agent - Remote

Boston, MA · Remote

$30 - $50/hr

Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an experienced Travel Agent to support travel-related projects by providing expert guidance on travel planning, customer ...

YO AI Labs

Travel Agent - Remote

Boston, MA · Remote

$30 - $50/hr

Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an experienced Travel Agent to support travel-related projects by providing expert guidance on travel planning, customer ...

Symmetry

Remote Work Sales Agent

Boston, MA · On-site +1

$180K/yr

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... We prioritize work-life balance and provide the necessary support and resources for your success.

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

Symmetry

Remote Work Sales Agent

Boston, MA · Remote

$180K/yr

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... We prioritize work-life balance and provide the necessary support and resources for your success.

Camesi Agency

Remote Insurance Agent

Boston, MA · Remote

$80K - $120K/yr

Comprehensive training and licensing support are provided. Key Responsibilities * Conduct virtual ... What We Offer * 100% remote work with a flexible schedule. * Commission income and performance ...

YO AI Labs

Codex User (STEM) Expert - Remote

Boston, MA · Remote

$80 - $100/hr

Remote Job Overview We are seeking experienced AI Coding Agent Users to support a project focused on improving real-world AI coding capabilities. You will document and evaluate how AI coding tools ...

YO AI Labs

Codex User (STEM) Expert - Remote

Boston, MA · Remote

$80 - $100/hr

Remote Job Overview We are seeking experienced AI Coding Agent Users to support a project focused on improving real-world AI coding capabilities. You will document and evaluate how AI coding tools ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Randolph, MA

Remote Chat Support Agent information

See Randolph, MA salary details

$11

$19

$31

How much do remote chat support agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote chat support agent in Randolph, MA is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.31 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

What are popular job titles related to Remote Chat Support Agent jobs in Randolph, MA?

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What job categories do people searching Remote Chat Support Agent jobs in Randolph, MA look for?

The top searched job categories for Remote Chat Support Agent jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Remote Chat Support Agent jobs?

Cities near Randolph, MA with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Randolph, MA as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,444 per year, or $19.4 per hour.

SmartPak Equine Customer Service Agent - Remote

Chewy

Plymouth, MA • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

Job Description:
About SmartPak:
SmartPak, a Chewy company, brings together more than 25 years of trusted expertise in equine health with the scale, innovation, and customer-first culture of Chewy. Together, we're advancing our mission to create a world where every horse thrives while continuing to deliver the products, services, and expertise the equine community knows and trusts.
At SmartPak, we work hard because we're passionate about horses and the people who care for them. Since 1999, we've been connecting the equine community through innovative products, including our patented SmartPak supplement system, and a commitment to exceptional customer experiences. We're building an inclusive culture where respect, collaboration, ownership, and innovation drive everything we do. If you're looking to make a meaningful impact, grow your career, and help shape the future of equine health, we'd love for you to join us!
What role will you play in helping us write the next chapter?
About the job:
The SmartPak Customer Care Team is passionately focused on powering healthy horses and happy riders! The Customer Service Agent role is an exciting position supporting SmartPak's call center. We're looking for awesome horse people who can bring in their own equine experience to support our customers and their horses. The Customer Service Agent role focuses on customer engagement, health knowledge, supplement subscriptions, and expertise in our current product assortment. This position is hourly, fully remote, and requires some evening hours and weekends.
Hourly Rate: $17/hr
Location: Remote
Here's what you'll do:
  • Engage with SmartPak customers over the phone, chat, and text - partnering with customers to provide thoughtful recommendations and support.

  • Promote brand loyalty while providing solutions to SmartPak customers for their equestrian needs

  • Increase sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating deep product expertise and serving as a trusted resource for customers

  • Cultivate relationships with our customers by providing exemplary customer service

  • Drive brand-building initiatives through the execution of marketing programs and promotions

  • Provide accurate account management and follow-up based on customer needs

  • Responsible for schedule adherence and meeting productivity standards

Qualifications:
  • 5+ years of hands-on equine experience

  • Equine focused degrees preferred

  • Passion for helping customers and supporting the health and well-being of their horses

  • Sophisticated verbal and written communication skills

  • Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook

  • Aptitude to quickly learn and confidently navigate new computer systems

  • Ability to approach challenges with creativity and a solutions-oriented mindset

  • Proficient time management and organizational skills

  • Comfortable making decisions in ambiguous situations, communicating clearly, and building positive working relationships

  • Exhibits sales aptitude and willingness to improve upon these skills

  • Comfortable working independently, as well as in a group

  • Ability to stay motivated in a remote environment

  • Customer service experience preferred

  • Telephone and/or retail background are a plus

Remote Technology requirements:
  • Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system. Use of WiFi is not permitted. Applicants must have service through a major Internet Service Provider.

  • Must own a mobile device that has the capability to download and access the Okta Verify application, which is a free app.
  • Applicant or a member of their household must have access to communicate with Internet Service Provider and be permitted to request service or receive technical support as needed.

  • The hourly rate for this role is $17
  • We offer the following benefits for our team members:
    • 20% Chewy.com Discount
    • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
    • Life and Disability Insurance
    • 401(k) with company matching
    • Wellness benefits through Wellbeing @Chewy
    • Employee Assistance Program (EAP)
    • Paid Time Off: Team members are eligible to accrue up to 160 hours of PTO their first year
    • Subsidized child, adult, and pet backup care through Care.com
    • Discounts on many items through the LifeMart Discount platform
    • The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
    • Referral Bonuses - $500 per referral

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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