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Remote Licensed Customer Service Agent Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

HMG Careers

Sales and Service Agent Remote

Fiskdale, MA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales and Service Agent Remote

Chicopee, MA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales and Service Agent Remote

Blue Hills, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales and Service Agent Remote

Westfield, MA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales and Service Agent Remote

Rockville, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales and Service Agent Remote

Holyoke, MA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

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All JobsLicensed Customer Service Agent JobsRemote Licensed Customer Service Agent JobsRemote Licensed Customer Service Agent Jobs in Springfield, MA

Remote Licensed Customer Service Agent information

See Springfield, MA salary details

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$18

$27

How much do remote licensed customer service agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote licensed customer service agent in Springfield, MA is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.90 per hour, depending on experience, location, and employer.

What is a remote licensed customer service agent?

A Remote Licensed Customer Service Agent is a professional who provides customer support and assistance while working from a location outside of a traditional office, typically from home. These agents often hold specific licenses, such as those required for insurance, finance, or healthcare, enabling them to handle specialized customer inquiries and transactions. Their main responsibilities include answering questions, resolving issues, and ensuring customer satisfaction, all while complying with industry regulations. Remote agents use technology to communicate with customers via phone, email, or chat platforms. This role offers flexibility but requires strong communication skills and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote licensed customer service agent?

To thrive as a Remote Licensed Customer Service Agent, you need strong communication skills, problem-solving abilities, and an active relevant license (such as insurance or securities) specific to your industry. Familiarity with CRM platforms, call center software, and secure remote work systems is typically required. Exceptional empathy, patience, and self-motivation are vital soft skills for building rapport and managing customer concerns independently. These competencies enable agents to deliver compliant, high-quality service and resolve customer issues effectively in a remote environment.

What are some common challenges remote licensed customer service agents face, and how can they be addressed?

Remote Licensed Customer Service Agents often face challenges such as maintaining clear communication with customers and team members, managing time effectively with minimal supervision, and navigating multiple digital platforms to resolve client issues. To address these, successful agents develop strong organizational habits, proactively seek feedback, and utilize company-provided tools for collaboration and support. Regular virtual team meetings and ongoing training sessions also help agents stay connected and up-to-date on best practices.

What is the difference between Remote Licensed Customer Service Agent vs Remote Insurance Customer Service Representative?

AspectRemote Licensed Customer Service AgentRemote Insurance Customer Service Representative
CredentialsRequires state licensing, certifications in customer service or insuranceMay require insurance licenses, but not always
Work EnvironmentHome-based, customer-focused, often in insurance or financial servicesHome-based, handling insurance policy inquiries and claims
Industry UsageCommon in insurance, finance, and related sectorsPrimarily in insurance companies and agencies
Search & Comparison IntentPeople comparing licensed customer service roles in insurancePeople seeking insurance-specific customer service jobs

The Remote Licensed Customer Service Agent typically requires insurance licenses and works in insurance or financial sectors, focusing on customer support with licensing credentials. The Remote Insurance Customer Service Representative also handles insurance inquiries but may not always require licensing. Both roles are home-based and industry-specific, but the licensed agent role emphasizes licensing requirements and broader financial services experience.

What are popular job titles related to Remote Licensed Customer Service Agent jobs in Springfield, MA?

For Remote Licensed Customer Service Agent jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Licensed Customer Service Agent jobs in Springfield, MA look for?

The top searched job categories for Remote Licensed Customer Service Agent jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Licensed Customer Service Agent jobs?

Cities near Springfield, MA with the most Remote Licensed Customer Service Agent job openings:

Remote Licensed Customer Service Agent jobs near you
Infographic showing various Remote Licensed Customer Service Agent job openings in Springfield, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,660 per year, or $18.1 per hour.

Bilingual Customer Service Agent-REMOTE- 7151

Community Health Resources

Manchester, CT • On-site, Remote

$19.28/hr

Full-time

Posted 9 days ago

Job description

JOB TITLE: Bilingual Customer Service Agent
EMPLOYMENT TYPE: Full Time
SCHEDULED HOURS: 40 hours/week (Monday- Friday 8:30am-5pm) (some shifts 11:30am-8pm required)
PROGRAM: Triage Center
SITE LOCATION: (Remote) Manchester, CT
PC#: 2402
OBJECTIVE OF POSITION:
The Customer Service Agent will provide telephonic customer service to individuals calling into CHR, including clients who are experiencing mental illness, addictions and or serious emotional disorders:
By:
  • Answering all calls in a timely and professional manner.
  • Triaging client calls to determine the appropriate level of care via telephonic assessment both internally at CHR and externally with other providers.
  • Ability to respond to callers who may be in distress, agitated, have challenges in communicating, or may need triaged for crisis intervention.
  • Coordinating referrals of clients to appropriate CHR services or external referrals as needed; includes crisis triage and interventions including dispatching emergency services and or mobile crisis response when appropriate.
  • Accurately and efficiently documents call details in a variety of platforms to maintain compliance standards.
  • Exhibiting effective communication, interpersonal and organizational skills in person and on the phone with the ability to multi-task within a fast-paced service environment.
  • Demonstrating excellent active listening skills and the ability to work independently and with a team.
  • Initiating contact with and consulting with relevant collaborative parties.

DUTIES & RESPONSIBILITIES:
  • Consistently provide genuine, friendly, personable and professional service.
  • Responsible for appointment scheduling and intake service coordination.
  • Schedules clients with providers to help them access treatment in a timely fashion.
  • Establish rapport and working relationships with clients and clinical staff in order to enhance the overall engagement experience for clients.
  • Handle a high call volume in a fast-paced contact center environment.
  • Provide education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers.
  • Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within agency guidelines.
  • Communicate with a wide range of individuals from various backgrounds.
  • With training, demonstrates knowledge of services and resources at CHR to direct the caller to relevant provider or program.
  • Stays abreast of all agency and clinic policies regarding access, no shows and scheduling.
  • Maintains documentation in compliance with agency and program standards.
  • Ability to meet key performance metrics.
  • Proactively resolve escalated customer issues.
  • Goes above and beyond by advocating for every customer concern and request.
  • Handle multiple responsibilities and balance customer priorities.
  • Assist clients with general questions and requests for information.
  • Provides excellent customer service to all clients and families.
  • Provides culturally & linguistically appropriate customer service to clients, client's families and collaborative partners with available interpretation services.
  • Assist staff in promoting a recovery-oriented treatment environment.
  • Participates in staff meetings, supervision, trainings and other meetings as assigned.
  • May perform other assignments and duties as program and agency needs require.

QUALIFICATIONS:
Education: High School Diploma or equivalent required, bachelor's degree preferred.
Experience: Minimum of 5 years of experience in a customer service-oriented role required. Intermediate to advanced typing and technical aptitude required. 2-5 years of experience working in a call center environment preferred. Prior experience working in a medical office or in social services preferred. Bilingual (Spanish speaking) required.
COMPENSATION*:
Starting at $19.28/hr min., and up commensurate upon experience.
*Actual rates are determined at the time of offer and are based on relevant experience and internal equity, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is an equal opportunity employer, and we encourage all to apply.
Take the first step to a meaningful career and apply to CHR today!
EEO MINORITIES/WOMEN/DISABLED/VETERANS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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