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Remote Answering Service Agent Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

ForgeFit

Remote Customer Service Specialist

Hartford, CT · Remote

$17.25 - $22.75/hr

Remote Customer Service Specialist At ForgeFit, we supply premium fitness equipment to gyms ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

HMG Careers

Remote Insurance Agent

Hartford, CT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Insurance Agent

Springfield, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Agent

Springfield, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Agent

Hartford, CT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Life Insurance Agent

Springfield, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Life Insurance Agent

Hartford, CT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Showami

Real Estate Showing Agent

Hartford, CT · Remote

$28 - $100/hr

... this remote so it will work for the state) Position Overview Showami is seeking licensed real ... Tips may be offered for exceptional service or for leaving post-showing feedback * Flexible ...

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Remote Answering Service Agent information

See Springfield, MA salary details

$11

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How much do remote answering service agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote answering service agent in Springfield, MA is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What is a Remote Answering Service Agent job?

A Remote Answering Service Agent handles incoming calls for businesses from a remote location, providing customer support, message-taking, appointment scheduling, and other communication services. They ensure callers receive professional assistance while following company guidelines. This role requires strong communication skills, multitasking abilities, and proficiency with phone and computer systems. Agents may work for various industries, including healthcare, legal, and service-based businesses. The goal is to enhance customer experience while efficiently managing calls.

What are the key skills and qualifications needed to thrive in the Remote Answering Service Agent position, and why are they important?

To thrive as a Remote Answering Service Agent, you need excellent verbal communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and online chat platforms is often required. Outstanding customer service, empathy, and the ability to stay calm under pressure are key soft skills that set top agents apart. These abilities are critical because agents represent client businesses, resolve issues swiftly, and ensure callers receive a professional experience.

What are the typical work hours for a Remote Answering Service Agent, and is the schedule flexible?

Remote Answering Service Agents often work in shifts that can include evenings, weekends, and holidays, as many clients require 24/7 support. Many employers offer flexible scheduling options to accommodate different availability, including part-time and full-time positions. Agents typically have set shifts, but some companies may allow swapping or requesting time off in advance. This flexibility makes the role a great fit for individuals who need adaptable hours or work-life balance, though it's important to communicate schedule preferences during the application process.

What are popular job titles related to Remote Answering Service Agent jobs in Springfield, MA? For Remote Answering Service Agent jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Answering Service Agent jobs in Springfield, MA look for? The top searched job categories for Remote Answering Service Agent jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Answering Service Agent jobs? Cities near Springfield, MA with the most Remote Answering Service Agent job openings:
Remote Answering Service Agent jobs near you
Infographic showing various Remote Answering Service Agent job openings in Springfield, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,258 per year, or $19.4 per hour.
Online Customer Service Agent (Remote / Entry Level)

Online Customer Service Agent (Remote / Entry Level)

American Income Life Insurance Company

Hartford, CT • On-site, Remote

$90K - $120K/yr

Full-time

Posted 28 days ago

Job description

Join a mission-driven organization dedicated to helping families protect what matters most. AO Globe Life is hiring motivated professionals for a fully remote role focused on guiding clients through important coverage options. This opportunity offers flexibility, structured support, and the ability to build a long-term career rooted in service and integrity.
All consultations are scheduled with individuals who have requested to speak with us. There is no cold calling or outbound prospecting required-just meaningful conversations with clients who want guidance.
Primary Duties
  • Conduct scheduled virtual consultations with families via Zoom
  • Recommend appropriate life, accident, and supplemental coverage options based on client needs
  • Maintain accurate documentation while following compliance standards
  • Participate in weekly development sessions, team calls, and professional training
Ideal Candidate
  • Professional communicator confident leading virtual meetings
  • Growth-oriented and adaptable in a remote work environment
  • Strong attention to detail and organizational skills
  • Authorized to work in the United States
Company Benefits
  • Fully remote work environment
  • Weekly commission-based pay
  • Training and licensing support
  • Long-term career growth with vested renewal income

If you're looking for a remote opportunity where your work helps families while building your own professional future, we encourage you to apply and learn more about joining our team.

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