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Remote Answering Service Agent Jobs in Springfield, MA

Remote Customer Service Specialist

Hartford, CT ยท On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

Real Estate Showing Agent

Hartford, CT ยท Remote

$28 - $100/hr

... this remote so it will work for the state) Position Overview Showami is seeking licensed real ... Tips may be offered for exceptional service or for leaving post-showing feedback * Flexible ...

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Remote Answering Service Agent information

See Springfield, MA salary details

$11

$19

$25

How much do remote answering service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote answering service agent in Springfield, MA is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What is a Remote Answering Service Agent job?

A Remote Answering Service Agent handles incoming calls for businesses from a remote location, providing customer support, message-taking, appointment scheduling, and other communication services. They ensure callers receive professional assistance while following company guidelines. This role requires strong communication skills, multitasking abilities, and proficiency with phone and computer systems. Agents may work for various industries, including healthcare, legal, and service-based businesses. The goal is to enhance customer experience while efficiently managing calls.

What are the key skills and qualifications needed to thrive in the Remote Answering Service Agent position, and why are they important?

To thrive as a Remote Answering Service Agent, you need excellent verbal communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and online chat platforms is often required. Outstanding customer service, empathy, and the ability to stay calm under pressure are key soft skills that set top agents apart. These abilities are critical because agents represent client businesses, resolve issues swiftly, and ensure callers receive a professional experience.

What are the typical work hours for a Remote Answering Service Agent, and is the schedule flexible?

Remote Answering Service Agents often work in shifts that can include evenings, weekends, and holidays, as many clients require 24/7 support. Many employers offer flexible scheduling options to accommodate different availability, including part-time and full-time positions. Agents typically have set shifts, but some companies may allow swapping or requesting time off in advance. This flexibility makes the role a great fit for individuals who need adaptable hours or work-life balance, though it's important to communicate schedule preferences during the application process.
What are popular job titles related to Remote Answering Service Agent jobs in Springfield, MA? For Remote Answering Service Agent jobs in Springfield, MA, the most frequently searched job titles are:
What cities near Springfield, MA are hiring for Remote Answering Service Agent jobs? Cities near Springfield, MA with the most Remote Answering Service Agent job openings:
Infographic showing various Remote Answering Service Agent job openings in Springfield, MA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,258 per year, or $19.4 per hour.

Customer Service Travel Agent

Hello Sunshine Travels

Hartford, CT โ€ข Remote

$15.75 - $21/hr

Other

Posted 10 days ago


Job description

About the job Customer Service Travel Agent
We're looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you'll serve as a trusted advisor to clients-helping them plan, book, and manage trips while providing exceptional service from start to finish.
What You'll Do:

  • Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
  • Provide clear, friendly communication via phone, email, and social platforms
  • Research destinations, pricing, promotions, and travel requirements
  • Manage bookings, changes, cancellations, and travel documentation
  • Resolve client concerns with professionalism and care
  • Build long-term relationships that turn travelers into repeat clients
What We're Looking For:
  • Strong customer service and communication skills
  • Organized, self-motivated, and comfortable working independently
  • Passion for travel and helping others
  • Ability to multitask and pay attention to details
  • Sales or hospitality experience is a plus (but not required)
  • Willingness to learn and stay updated on travel trends
Why Join Us:
  • Flexible, remote opportunity
  • Ongoing training and mentorship
  • Growth potential within the travel industry
  • A supportive, positive team culture
  • The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure-this role is for you.