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Agent Assistant Jobs in Springfield, MA (NOW HIRING)

Sidmans

Lead CCAI Expert

East Hartford, CT · On-site

Lead Google CCAI ExpertRole SummaryWe are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI)

Sidmans

Google CCAI Expert

East Hartford, CT · On-site

Core Focus (Must-Have)Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, DialogflowPub/Sub, Cloud Run, IAM, service accounts * Experience building or ...

Direct Counsel

Patent Agent Life Sciences

Hartford, CT · Hybrid

$130K - $170K/yr

Patent Agent - Life Sciences Locations Boca Raton, Florida; Boston, Massachusetts; Greenwich ... Support IP due diligence and freedom-to-operate analyses * Assist with strategic patent portfolio ...

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All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Springfield, MA

Agent Assistant information

See Springfield, MA salary details

$32.4K

$69.1K

$175.9K

How much do agent assistant jobs pay per year?

As of Aug 5, 2026, the average yearly pay for agent assistant in Springfield, MA is $69,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $76,700.00 per year, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.
What are the most commonly searched types of Agent jobs in Springfield, MA? The most popular types of Agent jobs in Springfield, MA are:
What are popular job titles related to Agent Assistant jobs in Springfield, MA? For Agent Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Agent Assistant jobs in Springfield, MA look for? The top searched job categories for Agent Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Agent Assistant jobs? Cities near Springfield, MA with the most Agent Assistant job openings:
Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,186 per year, or $33.3 per hour.

Lead CCAI Expert

Sidmans

East Hartford, CT • On-site

Other

Posted 7 days ago

Job description

Role: Lead CCAI Expert
Location: Hartford, CT
Duration: 12+ Months Contract
 
Job Description:
  • Lead Google CCAI ExpertRole SummaryWe are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).
  • The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications.
 
Key Responsibilities:
  • Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.
  • Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms.
  • Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)
 
Required Skills & Experience
  • Core Focus (Must-Have)
  • Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, Dialogflow Pub/Sub, Cloud Run, IAM, service accounts.
  • Experience building or supporting real-time / streaming systems.
  • Strong backend development skills (Python)Docker and cloud-native microservices Generative AI / ML (Required).
  • Experience delivering LLM-based solutions in production.
  • Familiarity with RAG architectures, vector search, and evaluation.
  • Prompt engineering and response quality tuning
  • Understanding of responsible AI, privacy, and security considerations
 
Nice to Have
Telephony or contact-center platforms (SIPREC, Genesys, VoIP)Redis or other low-latency data stores. Kubernetes / HelmAzure services (AKS, Azure OpenAI) in hybrid cloud setups
Observability tools (logging, metrics, tracing)

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