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Agent Assistant Jobs in Boston, MA (NOW HIRING)

Ropes & Gray

Legal Executive Assistant

Boston, MA · On-site

Travel * Applies best practices when arranging travel, utilizing agent assist and on-line tools appropriately and maintains up-to-date travel preferences (frequent flyers, Known Traveler Number ...

Ropes & Gray

Legal Executive Assistant

Boston, MA

Travel * Applies best practices when arranging travel, utilizing agent assist and on-line tools appropriately and maintains up-to-date travel preferences (frequent flyers, Known Traveler Number ...

Ropes & Gray

Legal Executive Assistant

Boston, MA

Travel * Applies best practices when arranging travel, utilizing agent assist and on-line tools appropriately and maintains up-to-date travel preferences (frequent flyers, Known Traveler Number ...

Compass

Senior Product Designer II, CRM

Boston, MA

$147K - $163K/yr

Familiarity with conversational UX, notification systems, or agent-assist tooling. * A basic understanding of ML/NLP fundamentals and experience designing for Generative AI. * Experience designing ...

Turkish Airlines

Station Agent

Boston, MA · On-site

Station Agent Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines ... Permanent residence permit in the respective country (the company does not provide or assist with ...

CNA

Small Business Territory Manager

Boston, MA · On-site

... agent, producer, and CSR clarity on appetite, workflows, and "how to do business" with CNA • Strong connectivity between agencies and underwriting, resulting in fewer stalled deals, faster issue ...

Cna

Small Business Territory Manager

Boston, MA · Remote

... agent, producer, and CSR clarity on appetite, workflows, and "how to do business" with CNA Strong connectivity between agencies and underwriting, resulting in fewer stalled deals, faster issue ...

Atlantic Aviation

Ramp Agent - Part Time

Concord, MA · On-site

$21/hr

... * Assist with aircraft turning, loading, and unloading. * Ensure all buildings and grounds are ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Direct Counsel

Patent Agent Life Sciences

Boston, MA · Hybrid

$130K - $170K/yr

Patent Agent - Life Sciences Locations Boca Raton, Florida; Boston, Massachusetts; Greenwich ... Support IP due diligence and freedom-to-operate analyses * Assist with strategic patent portfolio ...

Woburn Hotel Management

Front Desk Agent

Woburn, MA · On-site

$22/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... From time to time you may need to assist with luggage which may require you to exert force of up to ...

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All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Boston, MA

Agent Assistant information

See Boston, MA salary details

$35.2K

$75.1K

$191.2K

How much do agent assistant jobs pay per year?

As of Aug 7, 2026, the average yearly pay for agent assistant in Boston, MA is $75,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $83,400.00 per year, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.
What are the most commonly searched types of Agent jobs in Boston, MA? The most popular types of Agent jobs in Boston, MA are:
What are popular job titles related to Agent Assistant jobs in Boston, MA? For Agent Assistant jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Agent Assistant jobs in Boston, MA look for? The top searched job categories for Agent Assistant jobs in Boston, MA are:
What cities near Boston, MA are hiring for Agent Assistant jobs? Cities near Boston, MA with the most Agent Assistant job openings:
Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $75,074 per year, or $36.1 per hour.

Contact Center Operations Generalist, Business Transformation Architecture

Deloitte

Boston, MA • On-site

Other

Re-posted 13 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

Contact Center Operations Generalist Architect

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.

Key responsibilities

  • Lead contact center strategy, transformation, and optimization programs
  • Shape target operating models, solution roadmaps, and implementation approaches
  • Advise on CCaaS platform selection, design, and deployment
  • Design and govern AI-enabled service operations use cases
  • Drive measurable improvements in customer experience, efficiency, and quality
  • Partner with client executives and Deloitte teams to deliver sustainable outcomes

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
  • Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
  • Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
  • Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
  • Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
  • Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
  • Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations Generalist Architect

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.

Key responsibilities

  • Lead contact center strategy, transformation, and optimization programs
  • Shape target operating models, solution roadmaps, and implementation approaches
  • Advise on CCaaS platform selection, design, and deployment
  • Design and govern AI-enabled service operations use cases
  • Drive measurable improvements in customer experience, efficiency, and quality
  • Partner with client executives and Deloitte teams to deliver sustainable outcomes

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
  • Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
  • Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
  • Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
  • Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
  • Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
  • Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

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