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Agent Assistant Jobs in Worcester, MA (NOW HIRING)

City of Worcester

ASSISTANT VETERANS AGENT

Worcester, MA · On-site

$69K - $91K/yr

ASSISTANT VETERANS AGENT VETERAN SERVICES CITY OF WORCESTER The City of Worcester is seeking qualified applicants for an Assistant Veterans Agent for the Division of Veterans' Services within the ...

Atlantic Aviation

Ramp Agent - Part Time

Concord, MA · On-site

$21/hr

... * Assist with aircraft turning, loading, and unloading. * Ensure all buildings and grounds are ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

Crestline Hotels & Resorts

Front Desk Agent

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Agent Your next opportunity to shine in hospitality is here at Residence Inn Boston ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Hotel Spero

FRONT DESK AGENT

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Agent Your next opportunity to shine in hospitality is here at Residence Inn Boston ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Cresco Labs

Cultivation Agent

Uxbridge, MA

$15.50 - $20.50/hr

The Cultivation Agent is responsible for providing on-site cultivation for one or more medical ... Reports and Documentation: * Assist the Cultivation Manager with tracking plants from birth to ...

Residence Inn Boston Westford

Front Desk Agent

Westford, MA · On-site

$14.75 - $18.75/hr

As a Front Desk Agent , you will play a key role in creating a smooth, welcoming, and memorable ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Crestline Hotels and Resorts

Front Desk Agent

Westford, MA

$14.75 - $18.75/hr

As a Front Desk Agent , you will play a key role in creating a smooth, welcoming, and memorable ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Crestline Hotels and Resorts

Front Desk Agent

Westford, MA

$14.75 - $18.75/hr

Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Monarch Place

Front Desk Agent - PM Per Diem

Worcester, MA · On-site

$14.25 - $18/hr

Front Desk Agent Per Diem - Hilton Garden Inn Downtown Worcester Join our dynamic team at the ... - Assist with administrative tasks such as phone coverage and data entry - Collaborate with ...

Hampton Inn Boston-Natick

Guest Service Agent

Natick, MA · On-site

$17.75/hr

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our ... You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a ...

Hampton Inn Boston-Natick

Guest Service Agent

Natick, MA · On-site

$17.75/hr

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our ... You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a ...

Hampton Inn Boston-Natick

Guest Service Agent

Natick, MA · On-site

$17.75/hr

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our ... You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a ...

Hampton Inn Boston-Natick

Guest Service Agent

Natick, MA · On-site

$17.75/hr

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our ... You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a ...

Hampton Inn Boston-Natick

Guest Service Agent

Natick, MA · On-site

$17.75/hr

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our ... You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a ...

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All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Worcester, MA

Agent Assistant information

See Worcester, MA salary details

$32.4K

$69.2K

$176.1K

How much do agent assistant jobs pay per year?

As of Aug 8, 2026, the average yearly pay for agent assistant in Worcester, MA is $69,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $76,800.00 per year, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.
What are popular job titles related to Agent Assistant jobs in Worcester, MA? For Agent Assistant jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Agent Assistant jobs in Worcester, MA look for? The top searched job categories for Agent Assistant jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Agent Assistant jobs? Cities near Worcester, MA with the most Agent Assistant job openings:
Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $69,159 per year, or $33.2 per hour.

ASSISTANT VETERANS AGENT

City of Worcester

Worcester, MA • On-site

$69K - $91K/yr

Full-time

Retirement

Re-posted 8 days ago

City Of Worcester rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

619th of 842 rated public administrative organizations

Job description

ASSISTANT VETERANS AGENT
VETERAN SERVICES
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for an Assistant Veterans Agent for the Division of Veterans' Services within the Health and Human Services Department. Under the direction of the Director of Veterans Services, the Assistant Veterans Agent performs administrative and professional work planning, organizing, and carrying out programs/benefits from state and federal agencies to meet the economic and medical needs of military veterans and their eligible dependents who reside in the City of Worcester. The Assistant Veterans Agent supports the Director of Veterans' Services in interpreting the guidelines, recommending how they should be applied, and developing relevant operating policies in accordance with State and Federal law and regulations. The Assistant Veterans Agent provides customer service to and advocates for veterans and their families who are in need and provides referral services when necessary.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Assist the Director of Veterans Services in preparing and verifying monthly Ch. 115 benefits.
  • Review and process claims for state, federal and local benefits for accuracy and completeness, including but not limited to Veterans Affairs (VA) compensation and Pension.
  • Utilize internal and external databases to reconcile bills, payments, and payable vouchers and ensure accuracy and accountability of the distribution of monthly and semi-annual benefits in accordance with the law.
  • Analyze departmental standard operating procedures to identify and suggest improvements that improve customer service (in compliance with relevant laws and regulations).
  • Assist with the oversight of monuments installation, upkeep, and maintenance in coordination with other city departments.
  • Provide staffing support to the Commission for the Preservation of Historic Artifacts, Relics and Military Memorials, and/or local Veteran organizations.
  • Assist with oversight of veterans' gravesites and/or resting places in the City of Worcester which may include cleaning, upkeep and/or removal of brush, weeds, grass, or objects not belonging to the gravesite.
  • Organize, implement, and coordinate departmental events.
  • Assist with the preparation and administration of the annual divisional operating budget.
  • Reconcile expenditures with City departments and the Massachusetts Executive Office of Veterans Services (MA EOVS)
  • Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
  • Working knowledge of applicable state and federal Veteran service programs, regulations, other applicable local, state and federal agencies, and other non-profit programs (i.e. health care systems and social services) that provide support to Veterans and their eligible dependents
  • Understanding of the needs of Veterans experiencing a personal crisis to include, but not limited to, eviction, homelessness, unemployment, addiction, and mental health concerns
  • Knowledge of multimedia communications to support and advance department services and programs
  • Ability to prepare and manage budgets and assist with oversight of complex division financials
  • Working knowledge of budgetary policies and standard operating practicesExcellent organizational skills
  • Demonstrated proficiency with computer and software: Microsoft Office Suite, data processing including word processing and spreadsheet applications
  • Outstanding counseling, diplomacy, and discretion when interacting with Veterans and/or their spouses/family with sensitive, personal issues
  • Skilled in advocacy and mediation; must have empathy with Veterans, spouses and other eligible dependents
  • Strong math, research, and analytical skills
  • Ability to establish and maintain effective working relationships with Veterans, their families, dependents, subordinates, and external agencies
  • Ability to read and interpret and apply federal, state and local laws and ordinances
  • Ability to manage multiple tasks simultaneously in a detailed and organized manner in a fast-paced environment
  • Ability to handle problems and emergencies effectively
  • Ability to advocate for veterans and communicate clearly, both orally and in writing
  • Ability to maintain confidential information
  • Ability to maintain, manage, and organize records
  • Ability to deal appropriately with clients, City employees, City officials, other governmental agencies, and the public
  • Regular onsite attendance is required

MINIMUM REQUIREMENTS:
  • Honorably Discharged U.S. military veteran.
  • Bachelor's degree from an accredited institution in social science, social work, counseling, business/public administration, or related field OR;
    • Any equivalent combination of education & three (3) years of experience that provide the knowledge, skills, and abilities to perform the required duties of the position in lieu of the above-mentioned requirements.
  • Excellent interpersonal skills including oral, written, and digital communications
  • Ability to obtain VSO certification within six (6) months of hiring.
  • Ability to obtain VA claims certification through EOVS and/or external accredited agency within six (6) months of hiring.
  • Proficiency with computer hardware and software, including Microsoft Office Suite.
  • Valid Driver's license and reliable transportation.

PREFERRED QUALIFICATIONS:
  • Master's degree from an accredited institution in social science, social work, counseling, business/public administration, or related field.
  • Five (5) years of related experience working with veterans and their dependents.
  • Three (3) years' experience performing administrative tasks.

SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JULY 17, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .

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