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Remote Chat Support Assistant Jobs in Springfield, MA

NFP Corp

COBRA Support Specialist

Agawam, MA · On-site +1

This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The ... * Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal

NFP Corp

COBRA Support Specialist

Agawam, MA · Remote

This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The ... * Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal

NFP Corp

COBRA Support Specialist

Agawam, MA · On-site +1

This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The ... * Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal

NFP Corp

COBRA Support Specialist

Agawam, MA · Remote

This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The ... * Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal

RTX Corporate

R2R SAP Business Analyst - Remote

Hartford, CT · On-site +1

$52.75 - $70.50/hr

Support go-live and the continuation of RTX business' financial and operational performance ... * Assist data team and process teams in data mapping activities and testing. * Document common ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Springfield, MA

Remote Chat Support Assistant information

See Springfield, MA salary details

$11

$18

$26

How much do remote chat support assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote chat support assistant in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Springfield, MA? The most popular types of Remote Chat Support jobs in Springfield, MA are:
What are popular job titles related to Remote Chat Support Assistant jobs in Springfield, MA? For Remote Chat Support Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Springfield, MA look for? The top searched job categories for Remote Chat Support Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Chat Support Assistant jobs? Cities near Springfield, MA with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

Speech Language Pathology Assistant (SLPA) - Bilingual Spanish

All Care Therapies

Springfield, MA • Remote

$41 - $46/hr

Part-time

Posted 2 days ago

New

Job description

Speech Language Pathology Assistant (SLPA) - Bilingual Spanish Speaking

Los Angeles, CA, USAEmployees can work remotely

Part-time

Company Description


All Care Therapies is a leading provider of Physical, Occupational, Speech, and ABA therapy services, delivering care through virtual, in-home, and clinic-based settings across California, Texas, and Nevada. We serve individuals of all ages, combining innovative technology with a collaborative, patient-centered approach. Our dedicated clinicians provide flexible, high-quality care that meets patients where they are, supporting recovery, enhancing communication, and driving meaningful, long-term outcomes.

Job Description


We are actively seeking part-time Speech Language Pathology Assistants (SLPAs) to join our Provider Network. You will have the opportunity to conduct treatment with our pediatric population. We deliver skilled speech therapy services and interventions tailored to the unique needs of our clients with receptive and expressive language disorders, fluency, voice, and apraxia of speech.

Responsibilities

  • Provide remote speech-language therapy services to clients
  • Implement an individual's plan of care via teletherapy
  • Maintain a caseload of pediatric population
  • Keep appropriate and daily documentation
  • Collaborate with families and other professionals to maximize client progress

Qualifications


  • Completion of an accredited Speech and Language Pathology Assistant (SLPA) program approved per ASHA guidelines
  • Active SLPA License in the State of California
  • Minimum 1 year of experience as an SLPA
  • Experience with language, articulation, pragmatics, and parent coaching
  • Experience in a clinic private practice, home health, outpatient clinic, and/or teletherapy setting
  • Experience writing SOAP Notes
  • Technical proficiency to conduct teletherapy through our all-inclusive platform
  • Should be comfortable working with children (18 months+)
  • Bilingual and able to treat in Spanish
  • Experience with fluency, behavioral modifications, adults, & AAC, preferred

Location and Hours

This is a 100% remote opportunity, requiring a minimum commitment of 20 hours per week.

Compensation

W2 | Bilingual - Spanish $41.00 - $46.00 per hour commensurate with experience, qualifications, and bilingualism

Why Join Us?

Experience the difference of working with a close-knit team of dedicated therapists who value collaboration, mentorship, and shared professional growth.

  • Competitive compensation that recognizes your expertise
  • Flexible scheduling that empowers you to maintain work-life balance
  • A referral bonus program to reward your network
  • A clear pathway for career advancement through leadership development and internal promotion opportunities

Join us and build a rewarding career in an environment that invests in your success.

Additional information


All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.