Remote Chat Support Assistant Jobs in Springfield, MA

*Please note that while this is a remote position, it is required that the candidate resides in the East and within 50 miles of a major airport. States included in Yelp's defined East region include: 

Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, Rhode Island, New Jersey, Virginia, Delaware, Maryland, West Virginia, Kentucky, Tennessee, Mississippi, Louisiana, Arkansas, Alabama, Georgia, North Carolina, South Carolina, Florida, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin

Do you love working with national growing businesses? Are you passionate about selling digital advertising solutions that help your customers see growth and success? Want to work with big brands? Love coaching and developing individuals? Ready to kick things up a notch? Yelp's mission is to connect people with great local businesses. Yelp's Enterprise team partners with multi-location businesses to provide industry leading advertising solutions. Our native search advertising products deliver strong ROI by helping clients connect with potential customers at the bottom of the purchase funnel. Yelp has become an essential part in clients' local advertising mix and the Enterprise team is making a huge impact on Yelp's overall business!

We are looking for an experienced Regional Director, Enterprise Sales to remotely lead a team of Enterprise Sales Directors in all areas from prospecting, pitching and closing new business to driving incremental revenue from existing enterprise accounts. The Regional Director, Enterprise Sales must have a proven record of developing and coaching a team, while navigating through an evolving organization. The Regional Director, Enterprise Sales role is key to Yelp's success and offers significant career growth opportunities within Yelp's Enterprise Sales team.

Yelp is where you can be part of an empowering mission and build a rewarding career that grows with you. Yelp is powered by a global community of collaborative people with shared values. We're tenacious individuals who believe in our mission to connect people to great local businesses. Yelp is a remote workplace where your work makes a difference, where you are seen as a whole person, and where you will grow with our support and guidance. If you're looking for a career (not a job) with a company that is invested in you as a whole person, from personal development, compensation, training, and more, we know just the place.

We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

• Manage and coach a team of 6 Enterprise Sales Directors to develop successful sales strategies including implementing multi-tiered approaches, establishing a wide network of contacts, defining measurable success metrics, developing successful campaigns, navigating conversations around attribution, identifying and staying ahead of risks, and accurately forecasting opportunities
• Meet and exceed quarterly sales team quotas by holding your team accountable for activities that lead to revenue generation
• Provide regular updates to management on team activities, opportunities, and risks
• Implement strategic planning, forecasting and ongoing development of sales team
• Identify improvement in all areas of productivity, process and efficiency
• Develop and maintain executive level relationships to help drive sales activities
• Assist in closing complex multi-million dollar programs with your team

• 3+ years managing a team of 5 or more
• 10+ years relevant Enterprise experience across Sales, Digital, and Advertising roles
• Proven track record of exceeding multi-million dollar sales targets
• You are an experienced communicator with a proven track record of executive outreach
• Entrepreneur mindset with a history of building partnerships from scratch
• Ability to handle critical conversations internally with reps as well as client escalations
• Successfully navigate uncertainty for all parties and lead to desired outcomes
• You believe in Yelp's mission and naturally put the company and team first
• Able to travel 50% of the time

• Base salary is $160,000 plus performance based incentives 

• This role is also eligible to earn uncapped quarterly incentive compensation (sales commissions). Target annual compensation for this role is $310K which includes base salary and quarterly incentive compensation assuming minimum performance expectations are met.

• May also be offered Restricted Stock Units
• Effective your first day: Full medical, vision, and dental 
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement
• Work from home reimbursement