Entry Level Salesforce Help Desk Jobs in Springfield, MA

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.
Position Description Summary/Purpose:
This is an entry-level professional position. It works under the general supervision of the Library Director, assisting in resource organization, technical troubleshooting, and with the library's outreach strategies. It performs a supporting role in assisting students, staff and faculty in retrieving physical and electronic materials. Primary working hours are evenings and some weekends.
Essential Job Functions/Primary Responsibilities:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Receives oral or written directions from Library Director
• Executes work according to established library procedures
• Opens and closes library according to security procedures
• Attends the circulation desk on weekday evenings and three Saturdays each month
• Liaises with other Student Affairs staff in planning, attending, and assisting with the University's social events
• Assists with basic library circulation functions
• Assists students, staff and faculty with basic troubleshooting, i.e. connecting to WiFi, helping with room bookings, using smartboards, unjamming printers, etc
• Creates engaging displays that market library-provided materials
• Assists librarians in maintaining physical course reserves
• Pulls and shelves books as needed
• Conducts all work in a safe manner and all work safety practices are followed.

Other Functions:

• Performs similar or related work as required, directed or as situation permits
• Continues professional development and training; keeps current with trends
• Assists other department staff as needed to promote a team effort.

Knowledge, Ability and Skill:

• Strong computer application and digital technology skills
• Familiarity with academic libraries
• Strong attention to detail and multi-tasking skills
• Ability to work effectively with other staff and desire to learn new skills
• Ability to understand and use the library services provided by the University's integrated library systems
• Substantial interpersonal skills; considerable oral and written communication skills
• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.

Minimum Required Qualifications:
Education, Training and Experience:

• Bachelor's degree and experience working in a library setting preferred, but candidates holding an Associate's degree and some library experience will be considered.

Physical and Mental Requirements:
Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X
Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X
Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X
Vision Requirements:
_X_ Close vision (i.e. clear vision at 20 inches or less)
_X__ Distance vision (i.e. clear vision at 20 feet or more)
___ Color vision (i.e. ability to identify and distinguish colors)
_X__ Peripheral vision (i.e. ability to observe an area that can be seen up and down or
left and right while the eyes are fixed on a given point)
_X__ Depth perception (i.e. three-dimensional vision, ability to judge distances and
spatial relationships)
___ No special vision requirements
(This job description does not constitute an employment agreement between the employer and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)