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Entry Level Salesforce Help Desk Jobs in Boston, MA

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Randstad

IT Help Desk

Somerville, MA · On-site

$19 - $21/hr

Front Desk * IT Help Desk * Front Desk Coordination * IT - Infrastructure Qualifications * Years of ... Experience level: Entry Level Randstad is a world leader in matching great people with great ...

Vinfen

Helpdesk Associate

Cambridge, MA · On-site

$21.05/hr

... provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and processes, as well as ...

Vinfen

Helpdesk Associate

Cambridge, MA

$21.05/hr

... provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and processes, as well as ...

Pwc

Salesforce Consulting Senior Associate

Boston, MA · On-site

$77K - $202K/yr

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...

Cox Engineering

IT Specialist I

Randolph, MA

$55K - $65K/yr

IT Specialist I - Help Desk Support Department Information Technology Reports To Helpdesk / Support ... This is an onsite, entry-level role reporting to the Helpdesk/Support Supervisor and is well suited ...

New

Sonder

Sr. Front Desk Hospitality Agent

Boston, MA · On-site

$15.50 - $19.50/hr

... tables, help serve and take care of the breakfast and to respect HACCP Who We Look For ... such as Salesforce. * Personable, service-minded, and positive; you love speaking with guests in ...

Sonder

Sr. Front Desk Hospitality Agent

Boston, MA · On-site

$15.50 - $19.50/hr

... tables, help serve and take care of the breakfast and to respect HACCP Who We Look For ... such as Salesforce. * Personable, service-minded, and positive; you love speaking with guests in ...

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All JobsSalesforce Help Desk JobsEntry Level Salesforce Help Desk JobsEntry Level Salesforce Help Desk Jobs in Boston, MA

Entry Level Salesforce Help Desk information

See Boston, MA salary details

$15

$26

$38

How much do entry level salesforce help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level salesforce help desk in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Salesforce Help Desk vs Entry Level Salesforce Administrator?

AspectEntry Level Salesforce Help DeskEntry Level Salesforce Administrator
CertificationsBasic Salesforce certifications (e.g., Salesforce Certified Administrator - ADM 201)Same certifications as Help Desk, often with additional admin-specific certifications
Work EnvironmentSupport-focused, troubleshooting user issues, providing technical assistanceMore involved in configuring, customizing Salesforce, and managing user permissions
Employer & Industry UsageCommon in companies with Salesforce platforms, customer support teamsUsed in organizations requiring ongoing Salesforce system management and optimization

While both roles require Salesforce certifications and involve working within Salesforce, the Entry Level Salesforce Help Desk primarily focuses on user support and issue resolution. In contrast, the Entry Level Salesforce Administrator handles system configuration, user management, and customization tasks, often requiring a deeper understanding of Salesforce functionalities.

What are entry-level roles at Salesforce?

Entry-level roles at Salesforce typically include positions such as Salesforce Help Desk Support, Salesforce Administrator Trainee, or Junior Support Specialist. These roles often require basic knowledge of Salesforce platforms, strong communication skills, and may involve assisting users, troubleshooting issues, and learning Salesforce tools and certifications. They are suitable for candidates starting their careers in Salesforce support or administration.

What are popular job titles related to Entry Level Salesforce Help Desk jobs in Boston, MA?

For Entry Level Salesforce Help Desk jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Salesforce Help Desk jobs in Boston, MA look for?

The top searched job categories for Entry Level Salesforce Help Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Salesforce Help Desk jobs?

Cities near Boston, MA with the most Entry Level Salesforce Help Desk job openings:

Entry Level Salesforce Help Desk jobs near you
Infographic showing various Entry Level Salesforce Help Desk job openings in Boston, MA as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,435 per year, or $26.2 per hour.

Help Desk Specialist (SalesForce)

Boston, MA • On-site

Motion Recruitment Partners, LLC
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Motion Recruitment Partners, LLCexternal

Other

Posted 25 days ago

Job description

A large public sector organization is modernizing its enterprise Licensing, Permitting, and Inspection (LPI) platform through a major Salesforce implementation designed to improve operational efficiency and deliver a modern digital experience for both employees and the public.
As part of this high-profile digital transformation initiative, the organization is seeking a Help Desk Specialist to provide Tier 1 technical support, Salesforce application administration, and end-user assistance. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, supporting enterprise applications, and working closely with both internal users and external customers in a collaborative environment.
Required Skills & Experience
  • 2-4 years of experience in a Help Desk, Technical Support, Application Support, or IT Support role.
  • Experience supporting enterprise applications, preferably Salesforce or similar cloud-based platforms.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Experience creating, modifying, and managing user accounts and permissions.
  • Experience supporting users through phone, Microsoft Teams, email, and ticketing systems.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Experience documenting support procedures, resolutions, and knowledge base articles.
  • Proficiency with Microsoft 365, including Outlook, Teams, SharePoint Online, OneDrive, and Excel.
  • Ability to prioritize multiple support requests while maintaining excellent customer service.
Desired Skills & Experience
  • Salesforce Administrator experience or Salesforce Administrator Certification.
  • Experience supporting Licensing, Permitting, Inspection (LPI), CRM, or other enterprise business applications.
  • Familiarity with Agile development environments and User Acceptance Testing (UAT).
  • Experience with Jira, Copado, or similar project management and DevOps tools.
  • Experience creating reports and dashboards within Salesforce or other reporting platforms.
  • Knowledge of data quality best practices, including account management, duplicate resolution, and data validation.
  • Experience supporting both internal employees and external/public-facing users.
  • Experience participating in large enterprise cloud implementation or modernization projects.
What You Will Be Doing
  • Provide Tier 1 technical support for Salesforce and other enterprise business applications.
  • Troubleshoot user issues received through phone, email, Microsoft Teams, and internal ticketing systems.
  • Create, modify, deactivate, and maintain user accounts, permissions, and security access.
  • Support internal staff and external users accessing online customer portals.
  • Escalate complex technical issues to Tier 2, Tier 3, or external vendors when appropriate.
  • Perform application administration and assist with ongoing system maintenance activities.
  • Generate ad hoc reports and assist business users with reporting needs.
  • Participate in User Acceptance Testing (UAT) during application releases and system upgrades.
  • Conduct data quality reviews, account merges, duplicate resolution, and validation activities.
  • Create user documentation, quick reference guides, and training materials.
  • Document recurring issues, support processes, and recommend improvements to enhance the user experience.
  • Collaborate with business analysts, developers, QA teams, and project stakeholders supporting ongoing application enhancements.
Tech Breakdown
  • 40% Tier 1 Help Desk & End User Support
  • 25% Salesforce Administration & Application Support
  • 15% User Account & Security Administration
  • 10% Reporting & Data Quality
  • 10% Documentation, Testing & Process Improvement
Daily Responsibilities
  • 50% End User Support & Troubleshooting
  • 20% Salesforce Administration
  • 15% Cross-Functional Collaboration
  • 15% Documentation, Reporting & User Training
The Offer
This contract opportunity offers the chance to support a large-scale Salesforce modernization initiative while working with modern cloud technologies and enterprise applications in a collaborative environment.
Benefits include:
  • Competitive hourly compensation
  • Hybrid work schedule (2-3 days onsite in Boston)
  • Monday-Friday schedule
  • Opportunity to support a high-visibility digital transformation initiative
  • Collaborative team environment with exposure to Salesforce, Agile delivery, and enterprise cloud technologies
  • Potential for contract extension based on project needs

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship is not available for this position.

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