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Help Desk Technician Two Jobs in Springfield, MA

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who ...

Global Channel Management, Inc.

Help desk

Windsor, CT

$18/hr

Two to four years of professional IT experience. * Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. * Good analytical ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... changes, no two shifts look the same and you'll build real technical depth in Linux and AWS ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... changes, no two shifts look the same and you'll build real technical depth in Linux and AWS ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... changes, no two shifts look the same and you'll build real technical depth in Linux and AWS ...

Baystate Health

Clinical Lab Technician II

Springfield, MA

$19 - $24.50/hr

We strive to be the place where we can help you build the career you deserve - apply today - YOU ... Medical Laboratory Technician - American Society for Clinical PathologyAmerican Society for ...

Baystate Health

Clinical Lab Technician II

Springfield, MA · On-site

$18.50 - $23.75/hr

We strive to be the place where we can help you build the career you deserve - apply today - YOU ... Medical Laboratory Technician - American Society for Clinical PathologyAmerican Society for ...

Baystate Health

Clinical Lab Technician II

Springfield, MA · On-site

$19 - $24.50/hr

We strive to be the place where we can help you build the career you deserve - apply today - YOU ... Medical Laboratory Technician - American Society for Clinical PathologyAmerican Society for ...

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Help Desk Technician Two information

See Springfield, MA salary details

$12

$23

$33

How much do help desk technician two jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk technician two in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, with employment prospects expected to grow as technology becomes more integral to business operations.

What is a Help Desk Technician Two job description?

A Help Desk Technician Two provides technical support to end-users by diagnosing and resolving hardware, software, and network issues. They often handle more complex problems than entry-level technicians and may assist in training users or documenting solutions, typically working in a fast-paced IT support environment. Strong troubleshooting skills, knowledge of operating systems, and familiarity with ticketing systems are essential for this role.

What is the next step after help desk technician two?

The next step after Help Desk Technician Two is typically advancing to a senior or specialized support role, such as a Systems Administrator or Network Technician, which may require additional certifications like CompTIA Network+ or Microsoft Certified IT Professional. Gaining experience, developing troubleshooting skills, and obtaining relevant certifications can facilitate career progression within IT support roles.

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For Help Desk Technician Two jobs in Springfield, MA, the most frequently searched job titles are:

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Help Desk Technician Two jobs near you

Help Desk and ID Office Manager

University of Hartford

Hartford, CT • On-site

$55K - $70K/yr

Full-time

Posted 15 days ago

University Of Hartford rating

5.3

Company rating: 5.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

600th of 619 rated colleges and universities

Job description

Position Details
Position Information
Position Title
Help Desk and ID Office Manager
FLSA Classification
EX
Reports to
Deputy CIO
Salary Range
F
Weeks Per Year
52
Work Week
40 hours (minimum)
Position Summary
Assumes responsibility for oversight, management, and support of the University of Hartford's Help Desk and ID office functional areas. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties is instrumental to the education of the University's students.
Hiring Range
$55,500 to $70,000, depending upon experience
Key Responsibilities
Key Responsibilities
  • Oversees daily Help Desk and ID Office activities and manages ongoing projects, assignments, and tasks for desktop support and classroom/lab technology. Plans levels of support to ensure the Help Desk and ID Office staff are trained to provide customer-centric responses. Provides customer service and technical support to students, faculty, and staff.
  • Addresses and identifies areas of opportunity associated with concerns for students, faculty, and staff that arise from the use of products or services. Maintains necessary tools for Help Desk technicians to be proactive and responsive during service calls.
  • Maintains a thorough knowledge of the ticketing and card systems and customer service workflow, addressing concerns as necessary and appropriate. Stays abreast of applicable laws governing information technologies as well as guidelines, regulations, and other industry best practices.
  • Supervises primary support for lock systems that directly attach to the ID card system, as well as secondary support for lock systems managed by the facilities lock shop.
  • Provide leadership and employee management, including skill evaluation and remediation planning.
  • Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
  • Supports cybersecurity standards and policies, including but not limited to anti-virus, anti-spam, patching, and data security best practices. Responds in a timely and effective manner to security inquiries and escalates issues concerning the operation of university-owned assets, high-priority requests, or sensitive customer requests.
  • Performs other related duties as assigned.

Posting Detail Information
Posting Number
PS1213P
Working Conditions
Normal office situation.
Requires travel, excluding overnight stays.
High dust, dirt, grease environment.
Education
Bachelor's Degree required.
Physical Effort
Typically sitting at a desk or table.
Moderate lifting or carrying, 26-50lbs.
Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date
Position End Date (if temporary)
Close Date
Open Until Filled
Yes
Special Instructions Summary
Quick Link for Internal Postings
https://hartford.peopleadmin.com/postings/7822

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