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Intern Help Desk Jobs in Silver Spring, MD (NOW HIRING)

camd

IT HELP DESK INTERN (FULL-TIME)

Columbia, MD · On-site

$16/hr

The Help Desk Support Intern will provide hardware and software support. The candidate will serve as a point of contact for various desktop and network support issues. Tasks include first-line ...

camd

IT HELP DESK INTERN (FULL-TIME)

Columbia, MD · On-site

$16/hr

The Help Desk Support Intern will provide hardware and software support. The candidate will serve as a point of contact for various desktop and network support issues. Tasks include first-line ...

Safeware, Inc

IT Intern

Lanham, MD · On-site

$15 - $20/hr

This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment. The IT Intern will assist with ...

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · Remote

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · On-site

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

Theirc

Operations Intern (Summer 2026)

Silver Spring, MD

$15.75 - $20.75/hr

S. cities helping people to survive, reclaim control of their future and strengthen their ... front desk support. Assistwith planning and coordinating office events and meetings Learning ...

Aretum

Summer Intern - Contracts

Mclean, VA · On-site

$15.25 - $20.50/hr

Our teams work at the intersection of strategy, technology, and transformation, helping agencies ... Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 ...

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All JobsIntern Help Desk JobsIntern Help Desk Jobs in Silver Spring, MD

Intern Help Desk information

See Silver Spring, MD salary details

$9

$18

$26

How much do intern help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for intern help desk in Silver Spring, MD is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.90 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

Am I screwed if I have no internships?

For an Intern Help Desk position, having prior internships can strengthen your application, but it is not always required. Employers often value relevant skills, certifications, and a willingness to learn, so gaining experience through volunteering, certifications, or self-study can also be beneficial. Entry-level roles typically focus on foundational knowledge and attitude toward learning rather than extensive experience.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

Is 20 an hour good for an internship?

For an Intern Help Desk position, $20 an hour is above the federal minimum wage and can be considered competitive for entry-level IT internships, especially if it includes training or skill development. However, pay rates vary by location, industry, and company size, so it's important to compare with local standards and the internship's responsibilities. Internships often offer additional benefits like mentorship and experience that add value beyond hourly pay.

What does a service desk intern do?

A service desk intern assists with handling technical support requests, troubleshooting hardware and software issues, and providing customer service to users. They often use ticketing systems, learn about IT infrastructure, and gain experience in problem-solving and communication skills under supervision. The role typically involves working in a help desk environment and may require basic knowledge of operating systems and networking.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing help desk professionals to focus on more complex issues. However, AI tools complement rather than replace help desk roles, and human intervention remains essential for nuanced problem-solving and customer service. Help desk jobs require technical knowledge, communication skills, and familiarity with AI and ticketing systems.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Silver Spring, MD? The most popular types of Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Intern Help Desk jobs? Cities near Silver Spring, MD with the most Intern Help Desk job openings:
Intern Help Desk jobs near you

IT HELP DESK INTERN (FULL-TIME)

camd

Columbia, MD • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Summary:

The Help Desk Support Intern will provide hardware and software support.  The candidate will serve as a point of contact for various desktop and network support issues. Tasks include first-line response to hardware and software issues, assisting in the evaluation of new desktop equipment and peripherals, assisting in the evaluation of new desktop applications, installation of hardware, and deployment of new desktop hardware and software.

The position requires excellent customer service.  Troubleshooting and problem-solving skills with desktops, laptops, printers, and other network devices is a must.  In addition, the candidate must be able to work independently and as part of a team and communicate effectively.    This internship also provides valuable exposure to IT security practices, including security awareness, access management, and endpoint protection, offering the intern a well-rounded foundation in both support and security disciplines.


Essential functions:

  • Provide excellent customer support and address customer issues to resolve them in a timely and efficient manner.
  • Help Desk Intern will be trained on or are currently knowledgeable in help desk functions, including:
    • Support Request systems and utilize them to track and update help desk tickets.
    • Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
    • Maintain and update corporate-wide IT end-user documentation.                
    • Gain exposure to IT security fundamentals, including user account management, access controls, and adherence to organizational security policies and best practices.

Additional responsibilities:

  • Effectively assist as a technical resource with all general support and infrastructure problems and projects.
  • Passionate about learning enterprise technology systems, processes and procedures.
  • Assist the IT team in identifying and reporting potential security vulnerabilities, supporting endpoint security measures, and participating in security awareness initiatives.
  • Interact with team members in developing new service programs and in efficiently providing services offered.
  • Perform helpdesk duties including Call Center responsibilities & trouble ticket completion.

Qualifications and skills:

  • Intermediate experience with Windows OS and Microsoft products required.
  • Must have a strong drive to provide excellent customer service with an awareness of

prioritization of tasks, stakeholders, and time.

  • Must have a good driving record and pass Columbia Association’s defensive driving course.

Education:

  • High School Diploma or College level experience (Freshman, Sophomore, Junior, or Senior level) 

Physical demands:

  • Ability to stand for long periods of time
  • Ability to bend, stoop, reach, and climb without any difficulty.
  • Lifting up to 50 pounds

Licenses, Certificates, etc:

  • Must have a Maryland driver's license, a good driving record
  • Any CompTIA certification is a plus; CompTIA Security+ or CompTIA A+ is especially valued

Compensation and Benefit:

The pay range for this position is $16 per hour to $22.98 actual pay rate offered

will depend on the overall qualifications of the individual applicant for the

position and the amount budgeted for the role. CA offers a positive, fun work

environment and a generous   benefits package.  Part-time benefits include a

free Fit Play membership, Wellness  benefits w/Perks and some paid leave. Full-

time benefits  include medical, dental, vision, life insurance, 401(k), a free Fit

&Play membership, Wellness benefits w/perks and paid leave. 

Work environment:

  • Ability to work in an office setting.
  • Ability to drive to various facilities/locations to provide IT support. Personal vehicle access required.

Position may require extended hours including evenings and weekends.

Apply