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Intern Help Desk Jobs in Silver Spring, MD (NOW HIRING)

Theirc

Operations Support Intern

Baltimore, MD

$15.25 - $19.75/hr

S. cities helping people to survive, reclaim control of their future and strengthen their ... the front desk by assisting clients waiting in the lobby and stamping envelopes IRC vehicle ...

NPR

IT Operations Internship - Fall 2026

Washington, DC · On-site

$20/hr

... helping with reporting and projects. Responsibilities * Provide end-user support to resolve ... Adhere to Service Desk policies and procedures and all organizational security standards The above ...

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All JobsIntern Help Desk JobsIntern Help Desk Jobs in Silver Spring, MD

Intern Help Desk information

See Silver Spring, MD salary details

$9

$18

$26

How much do intern help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for intern help desk in Silver Spring, MD is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.90 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

Am I screwed if I have no internships?

For an Intern Help Desk position, having prior internships can strengthen your application, but it is not always required. Employers often value relevant skills, certifications, and a willingness to learn, so gaining experience through volunteering, certifications, or self-study can also be beneficial. Entry-level roles typically focus on foundational knowledge and attitude toward learning rather than extensive experience.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

Is 20 an hour good for an internship?

For an Intern Help Desk position, $20 an hour is above the federal minimum wage and can be considered competitive for entry-level IT internships, especially if it includes training or skill development. However, pay rates vary by location, industry, and company size, so it's important to compare with local standards and the internship's responsibilities. Internships often offer additional benefits like mentorship and experience that add value beyond hourly pay.

What does a service desk intern do?

A service desk intern assists with handling technical support requests, troubleshooting hardware and software issues, and providing customer service to users. They often use ticketing systems, learn about IT infrastructure, and gain experience in problem-solving and communication skills under supervision. The role typically involves working in a help desk environment and may require basic knowledge of operating systems and networking.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing help desk professionals to focus on more complex issues. However, AI tools complement rather than replace help desk roles, and human intervention remains essential for nuanced problem-solving and customer service. Help desk jobs require technical knowledge, communication skills, and familiarity with AI and ticketing systems.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Silver Spring, MD? The most popular types of Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Intern Help Desk jobs? Cities near Silver Spring, MD with the most Intern Help Desk job openings:
Intern Help Desk jobs near you
Library and Research Intern (Graduate Student)

Library and Research Intern (Graduate Student)

AARP

Washington, DC • On-site

$28/hr

Internship

Posted 6 days ago

AARP rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

109th of 684 rated non-profit organizations

Job description

Overview
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.
AARP's Policy, Research and International Affairs leads the development and communication of AARP's public policies and, research and insights on the issues that matter to people 50-plus.
The AARP Library & Strategic Services team seeks a master's-level graduate student who is pursuing a master's in library science, to intern with our dynamic group focused on research, insights, synthesis, innovation, personal growth, and emerging technologies. This internship provides hands-on opportunities to conduct, interpret, and synthesize secondary research using licensed databases and internal research and is best suited for a student pursuing a career in reference services. You'll also gain practical experience designing and building SharePoint web pages and build valuable technical services skills.
Throughout the internship, we will challenge you to think creatively and work innovatively on real-world projects. By the end of the experience, you will have developed a strong foundation that prepares you for a range of career paths within the library and information field. AARP is committed to your growth and to cultivating your continued learning and professional development. This paid internship is anticipated to begin in Summer 2026 and continue through the end of the year, with a possible extension into 2027. Finalist must be available to work from AARP's Headquarters in Washington, DC. Local candidates are preferred.
Responsibilities
  • Synthesize research findings from AARP's collection of resources, including primary and secondary research, surveys, consumer and market research databases, academic journals, etc
  • Analyze and write up findings and insights; apply innovative thinking and problem-solving; utilize approved AI research tools
  • Conduct literature reviews and market scans for stakeholders throughout the association, and perform company due diligence and people vetting
  • Support technical services activities, including collection development, database management, building web pages, promoting library events, and programming via internal channels
  • Proactively distribute research from a collection of resources to internal stakeholders, including contributing relevant research to issue area newsletters enterprise-wide
  • Provide face-to-face interactions at the Library's Reference Desk and monitor and provide timely responses via the library's internal communication channels to help manage project intake
  • Manage several projects simultaneously and answer ad-hoc research requests as assigned; assist in managing special projects and marketing internal library events
  • Explore and demonstrate emerging technologies in the AARP Library collection, such as virtual reality (VR) technology, and AI capabilities within research and knowledge management tools

Qualifications
  • Prospective intern must be enrolled in a Master's-level program in Library and Information Science college or university in the DC, Maryland or Virginia area, and remain academically enrolled throughout the internship
  • Availability to work on-site at the National Office located in downtown Washington, DC is required. Local students are preferred. (We observe Monday and Friday as teleworking days, with Tuesday-Thursday in the office)
  • Experience with research databases (eg, ProQuest, Westlaw, EBSCOhost, LexisNexis)
  • Excellent written, oral communication, and critical thinking skills, and the ability to synthesize research findings
  • Ability to identify, analyze, and creatively solve problems, with strong organizational skills, attention to detail, and a curiosity to learn more about reference services
  • Ability to work independently and collaboratively as a member of the team
  • Ability to handle multiple tasks simultaneously and shift priorities as directed
  • A strong commitment to providing outstanding customer service
  • Advanced computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

AARP will not sponsor an employment visa for this position at this time.
Additional Requirements
  • Regular and reliable job attendance
  • Exhibit respect and understanding of others to maintain professional relationships
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation and Benefits
The hourly range is $18.40 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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