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Full Time Help Desk Jobs in Silver Spring, MD (NOW HIRING)

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... Comprehensive Health, Life, and Disability Insurance * 401(k) (Full-time employees are eligible to ...

Metova Federal

Help Desk Engineer

Annapolis Junction, MD · On-site

$90K - $130K/yr

The position is full-time on-site in Annapolis Junction, MD. As the PCTE Help Desk operates 24x7x365, we have openings on multiple shifts on weekdays and weekends. Responsibilities * Use Jira Service ...

Metova Federal

Help Desk Engineer

Annapolis Junction, MD · On-site

The position is full-time on-site in Annapolis Junction, MD. As the PCTE Help Desk operates 24x7x365, we have openings on multiple shifts on weekdays and weekends. Responsibilities * Use Jira Service ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington, DC. This role will ...

Trace Systems

Help Desk Specialist

Washington, DC · On-site

$48K - $51K/yr

Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities ... on a full-time schedule. Actual compensation within this range will be determined based on job ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

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All JobsFull Time Help Desk JobsFull Time Help Desk Jobs in Silver Spring, MD

Full Time Help Desk information

See Silver Spring, MD salary details

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How much do full time help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for full time help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What are full time help desk jobs?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by Full Time Help Desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a Full Time Help Desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.
What are the most commonly searched types of Help Desk jobs in Silver Spring, MD? The most popular types of Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Full Time Help Desk jobs? Cities near Silver Spring, MD with the most Full Time Help Desk job openings:
Full Time Help Desk jobs near you
Help Desk Manager

Help Desk Manager

Bluewater Federal Solutions, Inc.

Arlington, VA

Full-time

Posted 19 days ago

Job description

Overview

BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon

Responsibilities
  • Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
  • Establish and maintain customer service standards, ensuring timely and accurate responses to customer inquiries and technical issues.
  • Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.
Qualifications
  • Bachelor's Degree in IT related field or equivalent
  • 5+ years of progressive help desk experience with strong mentoring and analytical skills.
  • Must have an active Secret clearance
  • ITIL v4 certification is required
  • Helpdesk Customer Service Representative Certification is desired.

BlueWater Federal is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Employment Type: FULL_TIME

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