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Intern Help Desk Jobs in Illinois (NOW HIRING)

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

This position is based onsite at our Danville, IL facility, where our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our ...

Lake Forest

IT Intern

Lake Forest, IL

$15 - $20.76/hr

Over a period of up to 24 months, the IT Intern will work closely with the City's IT team to solve help desk issues, support technology projects, assist with computer imaging and deployment, and gain ...

City of Lake Forest, IL

IT Intern

Lake Forest, IL · On-site

$15 - $20.76/hr

The City of Lake Forest is seeking a motivated and curious IT Intern to support technology ... Provide help desk support and assist employees with technology questions and issues * Assist with ...

Aimtron Corporation

IT Intern

Palatine, IL · On-site

$16/hr

PRIMARY RESPONSIBILITIES: IT Help Desk Support: The IT Intern will assist with daily operational IT activities, including: * Responding to Help Desk requests. * Windows workstation setup and ...

Wesley Willows

IT Intern

Rockford, IL · On-site

$15 - $20/hr

IT Intern Part-Time Internship, both Day and Afternoon hours available. Location: Wesley Willows ... Build a resume-ready foundation in help desk operations, Microsoft 365, networking, and ...

Wesley Willows

IT Intern

Rockford, IL · On-site

$15 - $20/hr

IT Intern Part-Time Internship, both Day and Afternoon hours available. Location: Wesley Willows ... Build a resume-ready foundation in help desk operations, Microsoft 365, networking, and ...

Rockford Bride

Designer Internship

Rockford, IL · On-site +1

The Web Developer intern assists, develops, maintains, upgrades and supports new and existing ... Troubleshoot and fix immediate help desk needs. Address any immediate needs that business users ...

Rockford Bride

Designer Internship

Rockford, IL · On-site

The Web Developer intern assists, develops, maintains, upgrades and supports new and existing ... Troubleshoot and fix immediate help desk needs. Address any immediate needs that business users ...

Collins Engineers Inc.

IT Intern (51126)

Chicago, IL · On-site

$23 - $25/hr

Collins Engineers, Inc. is looking for a self-motivated Information Technology Intern to join our ... Provide help desk support. * Install and troubleshoot problems with office software systems ...

Collins Engineers, Inc

IT Intern (51126)

Chicago, IL

$23 - $25/hr

Collins Engineers, Inc. is looking for a self-motivated Information Technology Intern to join our ... Provide help desk support. * Install and troubleshoot problems with office software systems ...

Hire Talent

Temporary Front Desk Coordinator

Chicago, IL · On-site

$16.75 - $21.75/hr

We have helped inspire creative play as wagons transformed into rocket ships, race cars and ... Intern Programs nationwide. Robert Pasin, Chief Wagon Officer and grandson of company founder ...

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All JobsIntern Help Desk JobsIntern Help Desk Jobs in Illinois

Intern Help Desk information

See Illinois salary details

$9

$16

$24

How much do intern help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for intern help desk in Illinois is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.65 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Illinois?

The most popular types of Help Desk jobs in Illinois are:

What cities in Illinois are hiring for Intern Help Desk jobs?

Cities in Illinois with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $35,142 per year, or $16.9 per hour.

Intern Help Desk Technician

Watchfire

Danville, IL • On-site

$19.25 - $26/hr

Full-time

Re-posted 18 days ago

Job description

Summary
Our true differentiator in the market is exceptional technical support/customer service. This position is based onsite at our Danville, IL facility, where our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical
Responsibilities
  • Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
  • Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
  • Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
  • Perform other various special software and engineering assignments or duties as required.
  • Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
  • Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Required Qualifications/Skills:
  • Solid understanding of basics of networking (not simply computer operation) is required.
  • Basic understanding of electronics - including college coursework
  • NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
  • Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
  • Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
  • Must be able to work onsite at our Danville, IL facility
Required Education and Licensing
  • Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum
  • Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
  • Must have been enrolled full-time for the current semester, new graduates are still eligible for this position

*Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
*Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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