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Remote Help Desk Jobs in Fall River, MA (NOW HIRING)

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

Remote - Michigan residents Do you have a strong eye for detail? This could be a great opportunity ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

Morley

Meeting and Event Coordinator (Remote)

Carolina, RI · Remote

$20.50 - $27.25/hr

Remote; involves regular travel to trip destinations Looking to jump start your event planning ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

JLL

PDS Strategic Sourcing Specialist

Providence, RI · On-site +1

One where we succeed together - across the desk and around the globe. Where like-minded people work ... Location: Remote -Boston, MA, Hartford, CT, New York, NY, Pittsburgh, PA, Providence, RI ...

Rhode Island Medical Imaging

Patient Scheduler

Warwick, RI · On-site +1

$17 - $22.75/hr

This position will transition to a remote role once the employee is fully trained and receives ... helpful behaviors. * Understand and apply insurance pre-authorization rules and RIMI policies ...

Serco

Closeout Billing Specialist

Providence, RI · Remote

$19.50 - $26.25/hr

We are looking for a Remote GOV CON Closeout Billing Specialist. This role calls for a well-rounded ... We help our clients deliver vital services more efficiently while increasing the satisfaction of ...

New

Serco

Closeout Billing Specialist

Providence, RI · Remote

$19.50 - $26.25/hr

We are looking for a Remote GOV CON Closeout Billing Specialist. This role calls for a well-rounded ... We help our clients deliver vital services more efficiently while increasing the satisfaction of ...

New

ABB

VFD Technical Support Specialist

RI · Remote

Join us and help run what runs the world. This position reports to: Technical Support Team Lead ... The work model for the role is: remote, in the United States, supporting the Motion Drive Products ...

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Fall River, MA

Remote Help Desk information

See Fall River, MA salary details

$12

$23

$34

How much do remote help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote help desk in Fall River, MA is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.06 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Fall River, MA?

The most popular types of Help Desk jobs in Fall River, MA are:

What are popular job titles related to Remote Help Desk jobs in Fall River, MA?

For Remote Help Desk jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Fall River, MA look for?

The top searched job categories for Remote Help Desk jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Remote Help Desk jobs?

Cities near Fall River, MA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,339 per year, or $23.2 per hour.

Associate Service Desk Analyst- 1st Shift

Harriscomputer

Carolina, RI • Remote

$18/hr

Full-time

Posted 5 days ago

Job description

Overview

Help save lives by ensuring critical radiology findings reach providers quickly, accurately, and compliantly. We are seeking a highly organized and detail-oriented Radiology Communications Analyst to support our Radiology Alert Notification & Escalation Service (RANES) team.

In this role, you will be a vital link in patient care, facilitating the timely communication of urgent and clinically significant radiology findings. You will contact ordering physicians, on-call providers, and clinics to ensure critical imaging results are delivered, acknowledged, and documented. The ideal candidate is comfortable handling high-priority situations, communicating clearly with medical professionals, and working in a fast-paced environment to meet strict service-level agreements.

Key Responsibilities

  • Monitor active communication queues and deliver urgent messages to healthcare providers regarding critical radiology findings.
  • Contact physicians, clinics, and hospitals according to established protocols and escalation procedures.
  • Ensure providers acknowledge receipt of communicated findings in accordance with compliance standards.
  • Maintain precise, real-time records of all communication attempts, outcomes, and provider acknowledgments.
  • Escalate unresolved communications to supervisors to ensure high-priority cases receive immediate attention.
  • Ensure all activities comply with HIPAA and organizational policies.

Qualifications

Experience:

  • 0-1 year of similar support experience.
  • Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications is preferred.
  • Proven ability to work in a fast-paced environment and manage high call volumes.

Education:

  • High school diploma or equivalent (preferred).

Skills:

  • Strong computer, documentation, and multi-tasking abilities.
  • Excellent verbal and written communication skills with the ability to interact professionally with healthcare providers.
  • Experience using ITSM tools (e.g., ServiceNow, Salesforce), Automated Call Distributors (e.g., Cisco, Genesys), and Microsoft Office is a plus.

Working Arrangements

  • This is a fully remote position based in the United States.
  • Our operations run 24/7; this role requires flexibility, as weekly days off may fall on weekdays.

Travel

  • No travel is required for this role.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range
$18.00 per hour. This role is also eligible for a 6% pay differential for 3rd shifts and weekends. Holiday shifts may be required.

Why Altera?

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.


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