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Remote Service Desk Manager Jobs in Boston, MA (NOW HIRING)

Executive Decision North America, LLC

Be Seen First

Full Desk Recruiting Managers - Sales

Boston, MA · Remote

$150K - $360K/yr

Experienced Biz Development Staffing Managers Currently seeking experienced "Full Desk" Recruiters with Agency experience, focused primarily on Business Development. Unlimited earning potential.

ATIA Ltd

Sales Manager - Part time

Boston, MA · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Genetec

Field Engineer

Boston, MA · On-site +1

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Genetec

Field Engineer

Boston, MA · Remote

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Harvard University

Change Manager

Cambridge, MA · On-site +1

$58/hr

Coordinate with the Service Desk on post-implementation reviews; ensure change-related findings ... Standard Hours/Schedule: 35 hours per week Hybrid or Remote - Details provided during the interview ...

DoiT

Head of Deals Desk & Pricing Strategy

Boston, MA · Remote

Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... management * Be the first line of defense in the deal review process - coaching reps on deal ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Manage customer service issues that arise as needed. * Customer Communication: * Confirm all H&C ...

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Remote Service Desk Manager information

See Boston, MA salary details

$39.7K

$102.7K

$170.6K

How much do remote service desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote service desk manager in Boston, MA is $102,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $122,200.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Boston, MA? For Remote Service Desk Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Boston, MA look for? The top searched job categories for Remote Service Desk Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Service Desk Manager jobs? Cities near Boston, MA with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $102,685 per year, or $49.4 per hour.

Full Desk Recruiting Managers - Sales

Executive Decision North America, LLC

Boston, MA • Remote

$150K - $360K/yr

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Job description

Contract Opportunity for:

Experienced Biz Development Staffing Managers

Currently seeking experienced "Full Desk" Recruiters with Agency experience, focused primarily on Business Development. Unlimited earning potential. Generous commission structure for high level/high volume producers, polished, professional, ambitious, ethical.

Why keep accepting a small percentage of your placement fees? Executive Decision NA has a better way for Rainmakers.

Now is the time to be compensated & appreciated for your hard work. If you have what it takes to produce in a high volume, fast paced environment, where quality will always outweigh quantity or feeding a matrix, that's not how we roll here, then it might be time to make an Executive Decision about your career... about your life.

We are looking for 2 new additions to our Team. 100% New Biz Development focused.

If you want to re-visualize your future... we want to talk to you.

Min 5 years running a full desk at a busy agency only.

We are a boutique agency, you'll make 50% more commission on your placements, you'll work smarter not harder and you'll finally be grateful for enduring big agency boot camp. (There IS a better way)

We are an energized, cohesive group with strong camaraderie, good fit is important. If you are like-minded.... You'll love your job!

Work Hard. Play Hard. Spend Hard.

Executive Decision NA, a refreshing approach to Recruiting.

Rockstars of Recruiting