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Remote It Support Level 1 Jobs in Boston, MA (NOW HIRING)

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day ... remote or distributed workforce in the healthcare field * 1-3+ years experience in startup ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site

... person and remote support Handle new hire onboarding, laptop allocation, setup, and getting ... Being self-sufficient and taking full ownership of the office's IT needs, a true one-person ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Mentor and support level 1 and level 2 technical support specialists * Where appropriate, propose ... Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical ...

Coralogix

IT Technician

Boston, MA · On-site +1

$95K - $130K/yr

Provide Tier 1 & Tier 2 support for employees worldwide. * Manage the full employee lifecycle ... Create and maintain internal IT documentation and procedures. * Work closely with Security, HR, and ...

SMART TECH SKILLS LLC

IT Project Manager

Marlborough, MA · Remote

$100K - $119K/yr

Competitive salary Location Remote Experience Level Senior Level (10 or more years of experience) Role Overview The Senior IT Project Manager leads the delivery of 2 to 4 concurrent enterprise Data ...

Insource Services, Inc.

Senior IT Engineer

Boston, MA · Remote

$80K - $203K/yr

... than one way to solve a problemIn doing the right things for the right reasonBeing easy to work ... Work closely with the IT Support Specialists and IT Managers to effectively communicate issues ...

Varsity Tutors

CFA - Level 1 Tutor

Boston, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

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All JobsIt Support Level 1 JobsRemote It Support Level 1 JobsRemote It Support Level 1 Jobs in Boston, MA

Remote It Support Level 1 information

See Boston, MA salary details

$15

$27

$40

How much do remote it support level 1 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote it support level 1 in Boston, MA is $27.23, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $30.82 per hour, depending on experience, location, and employer.

What is a Remote IT Support Level 1?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are the most commonly searched types of It Support Level 1 jobs in Boston, MA?

The most popular types of It Support Level 1 jobs in Boston, MA are:

What are popular job titles related to Remote It Support Level 1 jobs in Boston, MA?

For Remote It Support Level 1 jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote It Support Level 1 jobs in Boston, MA look for?

The top searched job categories for Remote It Support Level 1 jobs in Boston, MA are:

Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in Boston, MA as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% Remote job distribution, with an average salary of $56,648 per year, or $27.2 per hour.

IT Support Supervisor

Revel Staffing

Boston, MA • Remote

$80K - $115K/hr

Full-time

Posted 16 days ago

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities
  • Lead, coach, and support a remote team of IT training and application support specialists
  • Oversee the design, development, and delivery of IT and healthcare application training programs
  • Support system stability, application readiness, data integrity, and compliance requirements
  • Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
  • Maintain and improve documentation, workflows, training materials, and support procedures
  • Monitor team performance, manage schedules and assignments, and prioritize workloads
  • Promote a service-first culture focused on accountability, collaboration, and continuous improvement
  • Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
  • High school diploma or equivalent plus at least 2 years of IT operations experience
  • Active HIPAA compliance credential/training
  • Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
  • Experience leading teams, managing priorities, and supporting remote employees
  • Strong communication, organization, documentation, and problem-solving skills
  • Ability to work collaboratively with clinical, operational, and technical teams