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Remote Help Desk Jobs in Fairhaven, MA (NOW HIRING)

Remote Help Desk information

See Fairhaven, MA salary details

$12

$23

$34

How much do remote help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote help desk in Fairhaven, MA is $23.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What cities near Fairhaven, MA are hiring for Remote Help Desk jobs?

Cities near Fairhaven, MA with the most Remote Help Desk job openings:

Licensed Independent Clinical Social Worker -

All Care Homecare, LLC

New Bedford, MA • Remote

$25 - $35/hr

Full-time, Part-time

PTO

Re-posted 16 days ago


Job description

All Care Wellness is seeking a Licensed Independent Clinical Social Worker for our New Bedford clinic. Currently we have openings for both Full Time and Part Time Remote positions. The ideal candidate will have experience conducting intakes and assessments, group therapy, individual therapy, aftercare, and a minimum of 2 years work experience in the chemical dependency field and a masters degree. In order to succeed in our fast-paced environment, the candidate will be motivated and a self-starter. Under the supervision of the Clinical Director, our counselors are ultimately responsible for providing individual and group therapy to patients suffering from substance abuse disorder. Licensed Independent Clinical Social Worker Responsibilities:Evaluate patients mental and physical health, addiction, or problematic behavior and assess their readiness for treatmentUtilize various therapeutic models and theories to understand and plan intervention strategies for patientsComplete screening, intakes, assessments, treatment plans and discharge summary as needed throughout course of patient careMonitor patient progress and properly maintain patient records in our electronic medical record systemDevelop, recommend, and review treatment goals and plans with patients and their familiesAssist patients in developing skills and behaviors necessary to recover from their addiction or modify their behaviorWork with patients to identify behaviors or situations that interfere with their recoveryCollaborate with other community agencies as necessary for optimal patient careAttend monthly multi-disciplinary team meetings to discuss progress and/or barriers to patient careUses a combination of individual and group counseling sessions to help patients and observe their attitudes and readiness to accept help and guidance.Educates patients about community-based organizations such as Alcoholics Anonymous and social and employment services that may help restore them to productive roles in the community.Maintains case histories and progress reports. Modifies treatment programs based on observation.Assists patients with coping with family problems and recommend appropriate social services as support for the entire family Essential Skills:Empathetic manner to deal with patients who may have multiple problems.Listening skillsCommunicationAssessmentImplementationCritical thinkingCounseling/Clinical Diagnosis/Clinical InterventionsEvaluationEngagementManagement of professional relationshipsPhysical & Mental Demands:Mental fortitude and stability to handle stressGood physical and mental healthProlonged periods of sitting at a desk and working on a computerProof of negative TB screen Drug Free Workplace, and flexible scheduling.Utilize various therapeutic models and theories to understand and plan intervention strategies for patientsComplete screening, intakes, assessments, treatment plans and discharge summary as needed throughout course of patient careMonitor patient progress and properly maintain patient records in our electronic medical record systemCollaborate with other community agencies as necessary for optimal patient careAttend monthly multi-disciplinary team meetings to discuss progress and/or barriers to patient careWe offer competitive wages. We also offer Paid Vacations and Holidays, Drug Free Workplace, and Flexible Scheduling. Come join our team as a full time or part time Mental health, alcohol and drug counselor today! 
Job Posted by ApplicantPro