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Help Desk Training Jobs in California (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

BoxLunch

Help Desk Associate

City Of Industry, CA · Hybrid

$20 - $23/hr

Hot Topic Help Desk Support At Hot Topic, we're passionate about creativity and high performance ... training, and experience, will determine the final salary for potential new hires.

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

Hot Topic & BoxLunch

Help Desk Associate

Delano, CA · Hybrid

$20 - $23/hr

Supporting the HQ team, as well as our DMs and RDs out in the field, the HQ Help Desk keeps the ... training, and experience, will determine the final salary for potential new hires. We may use ...

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Required : • High School Diploma or GED. • Six months to two years' experience in help desk support is preferred. • Must have excellent communication and training skills. • Must be humble ...

New

IT TechPros, Inc.

Help Desk Team Lead

Escondido, CA · On-site

Role Overview We are currently looking for a Help Desk Team Lead with strong technical and ... Ongoing training and certification support to continue building your skills * Real-world experience ...

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How much do help desk training jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk training in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in California? For Help Desk Training jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Desk Training jobs in California look for? The top searched job categories for Help Desk Training jobs in California are:
What cities in California are hiring for Help Desk Training jobs? Cities in California with the most Help Desk Training job openings:
Help Desk Training jobs near you

Help Desk Coordinator

O'GARA Beverly Hills

Beverly Hills, CA • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Coordinator
Beverly Hills, CA, US
JOB DESCRIPTION
Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deploying as a field resource.
REQUIREMENTS AND QUALIFICATIONS
  • 2 - 4 years of experience as a Help desk Technician
  • Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
  • Excellent verbal and written communication
  • Highly organized and able to multitask effectively
  • Experience working independently in a high-profile, high-pressure environment
  • Experience being the "go-to" person for all technical issues
  • California Driver's License and be insurable
  • Able to have a positive approach to supporting others

DUTIES AND RESPONSIBILITIES
  • Plan, organize, control, and complete IT Projects
  • Answering support requests sent to the Help desk via email, text, and phone calls
  • Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
  • Monitor pending issues in the queue to ensure timely resolution
  • Respond to technical issues as they arise
  • Assist with administrative tasks
  • Ensure Help Desk objectives are clearly defined and communicated to staff
  • Assist in tidying up and monitoring data in our systems
  • Maintain a high level of professional personal appearance and conduct
  • Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS
  • Health, Dental, Vision coverage for employee
  • 401k Plan
  • Paid time off
  • Paid training, growth opportunities
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Longer-term job security

Compensation: $24-28/ hr. depending on experience
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

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