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Help Desk Training Jobs in Texas (NOW HIRING)

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level ... attending training, workshops, and reviewing publications. • Coordinates repair of printers ...

AutoSavvy

Help Desk III

San Antonio, TX · On-site

$18 - $24.25/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Identify training needs and contribute to technical training sessions for support staff and end ...

AutoSavvy

Help Desk III

San Antonio, TX

$18 - $24.25/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Identify training needs and contribute to technical training sessions for support staff and end ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... Deliver user training and create knowledge base articles to enhance client self-service ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Participate in ongoing training and professional development to stay up-to-date with the latest ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX ... Conduct user training sessions on basic IT functions and applications. * Collaborate with other ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX ... training sessions on basic IT functions and applications. • Collaborate with other IT team ...

DR Horton, Inc.

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Two to four years related experience and/or training in an IT support environment * Must have basic ...

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Two to four years related experience and/or training in an IT support environment * Must have basic ...

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Help Desk Training information

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Texas?

For Help Desk Training jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Texas look for?

The top searched job categories for Help Desk Training jobs in Texas are:

What cities in Texas are hiring for Help Desk Training jobs?

Cities in Texas with the most Help Desk Training job openings:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Analyst

Abacus Service Corporation

San Antonio, TX • On-site

$18.50 - $25.25/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Abacus Service Corporation is seeking a Help Desk Analyst to provide first level problem resolution and support to the SAWS' user community. The role involves troubleshooting, documenting issues, and coordinating repairs while maintaining technical knowledge and effective working relationships.
Responsibilities:
• Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on multiple platform environments.
• Interviews user, analyzes user's concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user's concern.
• Documents user's concerns and associated resolutions through Work Order system.
• Maintains technical knowledge by attending training, workshops, and reviewing publications.
• Coordinates repair of printers, copiers, and laptops by outside venders.
• Troubleshoots, configures, repairs, reimages, and issues laptops.
• Performs remote troubleshooting and installation of software applications.
• Applies procedures for Microsoft Office Professional Software Suite, Microsoft Windows 2000 or later version, Attachmate EXTRA!, Symantec Anti-virus software, Microsoft Exchange e-mail, Kronos time and attendance software, Helpdesk management software, and various mainframe-based software applications.
• Applies procedures for Network interface software, Web technology and relational database as they relate to solving basic connectivity problems.
• Establishes and maintains effective working relationships and public relations.
• Performs other duties as assigned.
Qualifications:
Required:
• High School Diploma or GED.
• Two years' experience performing help desk functions or related work.
• Proficient in word processing, spreadsheets, databases, time and attendance, and presentation software.
• Knowledge of Windows operating systems, networking and database concepts.
• Proficient in customer support skills.
Preferred:
• Associate's Degree or equivalent amount of credits (60 credits or more) in Computer Science or Information System from an institution accredited by a nationally recognized accrediting agency.
• Microsoft Certified Desktop Support Technician or A+ certification.
Company:
Abacus Service Corporation is provides IT solutions for global health care businesses. Founded in 2004, the company is headquartered in Southfield, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Abacus Service logo

About Abacus Service

Sourced by ZipRecruiter

Abacus Service Corporation was founded in Farmington Hills, Michigan and has grown to become a nationwide presence with offices in 16 locations and two international offices. Through our locations, we have been able to offer our clients cost-effective, quality solutions and services regardless of the geographic coverage. We are MBE and WBE certified nationally and uphold our commitment to diversity by adhering to a philosophy of recruiting employees from diverse backgrounds. Our extensive experience, passion to deliver the best in class solutions,education over matter and dedication to customer service has allowed us to become the preferred workforce ally of our clientele. Since our foundation in 2004, Abacus Service Corporation has embraced its core principles of Trust, Transparency, and Tenacity.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Southfield, MI, US

Year founded

2004

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