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Help Desk Training Jobs in Texas (NOW HIRING)

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. • Maintain ...

Methodisthealthsystem

Help Desk Analyst

Dallas, TX

$20.25 - $27.75/hr

This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly ...

Greenhill School

Help Desk Associate

Addison, TX

$18 - $24.25/hr

Provide informal training on school provided hardware and software as needed * Attend staff ... Experience and comfort in the use of help desk ticketing and knowledgebase systems * Detail ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Provide informal training on school provided hardware and software as needed * Attend staff ... Experience and comfort in the use of help desk ticketing and knowledgebase systems * Detail ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Provide informal training on school provided hardware and software as needed * Attend staff ... Experience and comfort in the use of help desk ticketing and knowledgebase systems * Detail ...

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Provide basic training and guidance to end-users on properly using hardware, software, and systems.

EspriGas

Help Desk Support

College Station, TX

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Provide basic training and guidance to end-users on properly using hardware, software, and systems.

TEKsystems

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and ... Training: 3+ weeks onsite Success Factors * Strong reliability and consistent attendance

Driscoll

Help Desk Specialist

Corpus Christi, TX · On-site

... assistance and training to system users; and determines required software and hardware in ... Monitor outstanding help desk tickets for escalation. * Installs and maintains hardware and ...

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Provide basic training and guidance to end-users on properly using hardware, software, and systems.

TEKsystems

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and ... Training: 3+ weeks onsite Success Factors * Strong reliability and consistent attendance

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Participate in ongoing training and professional development to stay up-to-date with the latest ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... Deliver user training and create knowledge base articles to enhance client self-service ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

CGI Inc.

Help Desk Lead

San Antonio, TX · On-site

Help Desk Lead Category: Service Desk / End User Services Main location: United States, Texas, San ... Receive phone calls, tickets, alerts from the FAA NSC and provide support per the training and ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Texas

Help Desk Training information

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
What are popular job titles related to Help Desk Training jobs in Texas? For Help Desk Training jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Training jobs in Texas look for? The top searched job categories for Help Desk Training jobs in Texas are:
What cities in Texas are hiring for Help Desk Training jobs? Cities in Texas with the most Help Desk Training job openings:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Texas as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Help Desk Analyst

Help Desk Analyst

Methodist Health System

Dallas, TX • On-site

$20.25 - $27.75/hr

Full-time

Posted 6 days ago

Job description

Hours of Work :
11a - 930p
Days Of Week :
Wednesday - Saturday
Work Shift :
Job Description :
Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
• 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
• Previous experience in Healthcare Information Services preferred.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
• Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
• Customer service oriented with demonstrated skills in service recovery.
• Ability to work any hours to support 24 × 7 operations.
• Availability to travel between campuses
Your Job Responsibilities:
• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
• Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
• Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
• Maintain highly accurate trouble ticket entries in the Help Desk software system
• Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
  • Great Place to Work Certified 2026-2027
  • Glassdoor's Best Places to Work 2025 & 2026
  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
  • TIME's Best Companies for Future Leaders 2025 & 2026
  • Newsweek's America's Most Admired Workplaces 2026
  • Glassdoor's Best-Led Companies 2025
  • Fortune Best Workplaces in Health Care 2025
  • Military Friendly Gold Employer 2025
  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
  • Newsweek's Americas Greatest Workplaces 2025

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