ZipRecruiter

Log In

1

Help Desk Training Jobs in Texas (NOW HIRING)

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Deals appropriately with others in stressful or other undesirable situations Training * Attend and ...

First National Bank Texas

Help Desk Technician I

Killeen, TX · On-site

$18 - $24.25/hr

... service training as required Periodic travel may be required Other duties as assigned Physical ... desk work Ability to lift up to 50 pounds FNBT is an equal opportunity employer. High School ...

Behavioral Health Group

Help Desk Intern

Dallas, TX

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Deals appropriately with others in stressful or other undesirable situations Training * Attend and ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... well as training sessions and seminars. Take a look at these benefits (and more!) at www ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... well as training sessions and seminars. Take a look at these benefits (and more!) at www ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... well as training sessions and seminars. Take a look at these benefits (and more!) at www ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... well as training sessions and seminars. Take a look at these benefits (and more!) at www ...

TEKsystems

Entry Level Help Desk

Coppell, TX

$16.25 - $18/hr

Launch Your IT CareerEntry-Level IT Support | Training Provided Looking to break into IT? Join a ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... All recruiting, hiring, training, and promoting for all job classifications is done without regard ...

DBR Inc

IT Help Desk Analyst

Houston, TX · On-site

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible ... and other training aids as needed. * Consistently review and suggest revising processes and ...

previous page

Showing results 41-60

All JobsHelp Desk Training JobsHelp Desk Training Jobs in Texas

Help Desk Training information

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Texas?

For Help Desk Training jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Texas look for?

The top searched job categories for Help Desk Training jobs in Texas are:

What cities in Texas are hiring for Help Desk Training jobs?

Cities in Texas with the most Help Desk Training job openings:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.

Plano, TX • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.


Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Apply