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Help Desk Training Jobs in Florida (NOW HIRING)

Gunster Law Firm

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Help Desk & Training Manager

West Palm Beach, FL · On-site

The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Career development opportunities, including on-the-job training, tuition reimbursement, and ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Career development opportunities, including on-the-job training, tuition reimbursement, and ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Mentor, coach, and develop Help Desk personnel through performance feedback, training, and knowledge-sharing initiatives. * Drive continuous improvement initiatives that enhance operational ...

University of Florida

Help Desk Technician

Gainesville, FL · On-site

$25.39 - $26/hr

Help Desk Technician Job no: 541260 Work type: Staff Full-Time Location: Main Campus (Gainesville ... Appropriate college coursework or vocational/technical training may substitute at an equivalent ...

Chenega MIOS

Help Desk Supervisor

Orlando, FL · On-site

Mentor, coach, and develop Help Desk personnel through performance feedback, training, and ... knowledge-sharing initiatives. * Drive continuous improvement initiatives that enhance operational ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... training to users on IT systems and best practices. · Contribute to maintaining IT inventory and ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Attend provided training as requested. * Will always maintain a high level of customer satisfaction ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Career development opportunities, including on-the-job training, tuition reimbursement, and ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... and training top healthcare workers from across the country. We offer the latest in advanced ...

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Help Desk Training information

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Florida?

For Help Desk Training jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Florida look for?

The top searched job categories for Help Desk Training jobs in Florida are:

Infographic showing various Help Desk Training job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk & Training Manager

West Palm Beach, FL • On-site

Gunster
Law Firms • 1 - 5K employees
Learn more about Gunsterexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Gunster seeks a full-time Help Desk & Training Manager in its West Palm Beach office. The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff receive timely, high-quality technical support while also developing and delivering training initiatives that enhance technology proficiency across the firm.
Key Responsibilities:
Help Desk Management
  • Manage and lead the help desk team, ensuring prompt and effective resolution of technical issues for attorneys and staff.
  • Oversee ticketing system operations, workflows, and escalation procedures.
  • Coordinate with other IT teams on system upgrades, rollouts, and incident management.
  • Develop and maintain a knowledge base of common issues and solutions.
  • Develop on-call and after-hours coverage schedules to ensure support availability outside standard business hours..
  • Oversee deployment, configuration, and troubleshooting of desktops, laptops, mobile devices, printers, and peripherals firm-wide.
  • Provide white-glove technical support for attorneys, partners, and firm leadership, including courtroom, conference room, and remote/hybrid work technology needs.
  • Coordinate technology support for depositions, hearings, closings, client meetings, and firm events as needed.
  • Ensure remote and traveling attorneys have reliable access to firm systems, VPN, and mobile technology.

Training & Development
  • Manage and lead the technology training team.
  • Develop and oversee firm-wide training programs on legal technology platforms, software applications, and firm-specific systems.
  • Oversee onboarding technology training for new hires, including attorneys, paralegals, and administrative staff, ensuring consistent, effective delivery of training.
  • Assess training needs through surveys, feedback, and consultation with department leaders; measure training results and effectiveness.
  • Create and maintain training materials for new software rollouts, ongoing training and role-specific training and create user guides, quick reference cards, and e-learning content.
  • Coordinate training schedules and delivery formats (in-person, virtual, self-paced) across all firm offices to maximize attendance and effectiveness.

Qualifications:
  • Bachelor's degree in Information Technology, Business Administration, Education, or a related field.
  • Minimum of 5+ years of experience in IT support and/or training, with 3+ years in a supervisory or management role.
  • Experience working in a law firm or professional services environment strongly preferred
  • Proficiency with legal technology platforms such as document management systems (e.g., iManage, NetDocuments), practice management software, and Microsoft 365.
  • Familiarity with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
  • Experience with learning management systems (LMS) and e-learning development tools.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and projects simultaneously.
  • ITIL certification or equivalent training is a plus.

Why Gunster?
At Gunster, Florida's Law Firm for Leaders, excellence in service starts with an investment in our people. Since 1925, we've built a culture rooted in collaboration, servant leadership, and a genuine commitment to our clients and the communities we call home. With more than 340 attorneys and 350 dedicated professional staff across 13 offices statewide, we offer the sophistication of a large firm with a team-first environment where every person matters. Our commitment to our people has earned us consistent recognition by Florida Trend as one of the "Best Companies to Work For in Florida," and we're proud that our professionals don't just build careers here-they thrive. Learn more at www.gunster.com.
Benefits & Perks
At Gunster, we are committed to supporting the health, well-being, financial security, and professional growth of our employees and their families through a comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Firm-paid life and disability insurance
  • A strong wellness program and Employee Assistance Program (EAP)
  • Generous paid time off, 10 paid holidays, paid parental leave, and paid community service opportunities
  • Tuition reimbursement to support professional development and career growth
  • 401(k) plan with employer matching and profit-sharing contributions
  • Annual holiday bonuses

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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