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Help Desk Training Jobs in Florida (NOW HIRING)

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop ...

Sinai Residences

Help Desk Technician

Boca Raton, FL ยท On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... Provide in-person technical support and user training for staff and residents, including regularly ...

New

Sinai Residences

Help Desk Technician

Boca Raton, FL ยท On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... Provide in-person technical support and user training for staff and residents, including regularly ...

New

Prescient Edge

Help Desk Lead

Doral, FL ยท On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Career development opportunities, including on-the-job training, tuition reimbursement, and ...

SAIC

Help Desk Specialist

Homestead, FL

... management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The ... Provides EOC site/local help desk services and acts as the POC for creating, responding to, and ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL ยท On-site

Mentor, coach, and develop Help Desk personnel through performance feedback, training, and knowledge-sharing initiatives. * Drive continuous improvement initiatives that enhance operational ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL ยท On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... training to users on IT systems and best practices. ยท Contribute to maintaining IT inventory and ...

Chenega MIOS

Help Desk Supervisor

Orlando, FL ยท On-site

Mentor, coach, and develop Help Desk personnel through performance feedback, training, and ... knowledge-sharing initiatives. * Drive continuous improvement initiatives that enhance operational ...

SAIC

Help Desk Specialist

Homestead, FL ยท On-site

... management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The ... Provides EOC site/local help desk services and acts as the POC for creating, responding to, and ...

SAIC

Help Desk Specialist

Homestead, FL ยท On-site

... management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The ... Provides EOC site/local help desk services and acts as the POC for creating, responding to, and ...

Sparibis

Help Desk- Tier I

Orlando, FL ยท On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Attend provided training as requested. * Will always maintain a high level of customer satisfaction ...

Prescient Edge

Help Desk Representative

Doral, FL ยท On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Career development opportunities, including on-the-job training, tuition reimbursement, and ...

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Help Desk Training information

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
What are popular job titles related to Help Desk Training jobs in Florida? For Help Desk Training jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Help Desk Training jobs in Florida look for? The top searched job categories for Help Desk Training jobs in Florida are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Supervisor

TrovaSearch

Orlando, FL

Other

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Position Summary
The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this person's time is spent in the queue as a functional Level II technician - resolving escalations and supporting clients directly while also supervising, coaching, and coordinating the work of the Level I staff. This is a player-coach position for an experienced technician with a service-delivery background who is ready to step into a lead/supervisory capacity.
Technical Responsibilities (Working Level II)
  • Works the ticket queue as a functional Level II technician, resolving escalations and issues beyond first-level support across networking, servers, and end-user systems.
  • Serves as the primary escalation point for Level I technicians, providing real-time troubleshooting guidance and second-level resolution.
  • Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to resolution.
  • Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server, networking, firewalls/VPN, backup/recovery, and end-user systems.
  • Maintains ownership of customer communication and satisfaction, ensuring clients are kept informed through full resolution.
  • Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms.
Supervisory Responsibilities
  • Provides day-to-day supervision of the help desk team, including ticket triage, assignment, prioritization, and dispatch to balance workloads.
  • Monitors response and resolution times against service-level agreements (SLAs) and takes appropriate action to keep work on track.
  • Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop their skills over time.
  • Assists with scheduling, staffing, interviewing, and routine performance feedback for the support team.
  • Helps maintain and improve help-desk processes, documentation, and knowledge-based content in alignment with IT best practices.
  • Acts as a working supervisor carrying a personal ticket load while overseeing the team.
  • Performs hands-on technician duties as required to meet service levels during periods of high volume or coverage gaps.
  • Creates and maintains a work environment aligned with the organization's goals and strategies, demonstrating a unified voice and consistent message from leadership.
  • Actively supports all organizational policies and procedures in communications and interactions with staff and peers.
Organizational Responsibilities
  • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Technical Knowledge (Level II)
Demonstrated working knowledge across the following is required:
  • Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID, AP, 802.1x).
  • Windows Server administration, Active Directory, and Group Policy.
  • Microsoft 365 / Exchange administration and end-user support.
  • Firewalls, VPNs, and basic network security concepts.
  • Backup, recovery, and basic virtualization concepts.
  • Familiarity with VOIP / SIP and basic telecom concepts.
Tools & Environment
Experience administering or supporting the following is preferred:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)
Education
  • Associate or bachelor's degree in information technology or a related field preferred. A combination of education, training, and experience may be considered in lieu of a degree.
Work Experience
  • Level II technical knowledge and experience required - the candidate must be able to independently resolve issues beyond first-level support (see Technical Knowledge above).
  • Previous service-delivery and Level II help desk experience required.
  • Prior experience as a lead or senior technician (or other supervisory experience) in a help desk environment strongly preferred.
  • Prior MSP (managed service provider) experience strongly preferred.
  • 3+ years of help desk or technical support experience.
  • Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft, or similar) a plus.
Skills and Attributes
  • Strong critical-thinking skills and decisive judgment
  • Able to work under minimal supervision.
  • Able to work in a fast-paced environment and take appropriate action under pressure.
  • Clear, professional communication with both clients and team members.
  • Strong organizational skills and keen attention to detail.
  • Ability to travel to local client sites as needed.
Benefits
  • Health, dental, and vision coverage.
  • Generous vacation and paid time off (PTO) policy.

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