ZipRecruiter

Log In

1

Help Desk Training Jobs in Florida (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... training support. Join Enterfusion and be part of a team that invests in your success!

City Of Mount Dora

IT HELP DESK ASSISTANT

Mount Dora, FL · On-site

$18.65 - $23.64/hr

Associate's degree from an accredited college or university, or two (2) years training or course ... Must have proven hands-on experience as a help desk technician. * Must have a working knowledge of ...

Loews Hotels

Help Desk Analyst I

Orlando, FL · On-site

$19.25 - $26.25/hr

We invest in training and development opportunities for all team members. * We promote social ... Attends all required departmental/helpdesk meetings/training. * Reports any anomalies to the ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... Minimum of two (2+) years related experience and/or training; or equivalent combination of ...

New

previous page

Showing results 41-60

All JobsHelp Desk Training JobsHelp Desk Training Jobs in Florida

Help Desk Training information

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Florida?

For Help Desk Training jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Florida look for?

The top searched job categories for Help Desk Training jobs in Florida are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

IT Help Desk Technician

MSM Group North America Inc

Saint Petersburg, FL • On-site

Full-time

Re-posted yesterday

Job description

Position Summary
MSM North America is seeking a motivated and service-oriented IT Help Desk Technician to provide technical support for employees in a defense and U.S. Government contracting environment.
This role will support day-to-day IT operations, including troubleshooting user issues, setting up devices, assisting with Microsoft 365 applications, supporting account access, and helping maintain secure technology practices. The position is ideal for someone early in their IT career who has strong customer service skills, a solid technical foundation, and an interest in growing within cybersecurity, cloud administration, and government compliance environments.
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurity partners to support secure, reliable, and compliant IT operations.
Key Responsibilities
Help Desk Support
  • Provide first-level technical support to employees for hardware, software, account access, connectivity, printer, and general IT issues.
  • Respond to help desk tickets, emails, and user requests in a timely and professional manner.
  • Troubleshoot common issues related to laptops, desktops, mobile devices, Microsoft 365, Teams, Outlook, SharePoint, VPN access, and network connectivity.
  • Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or external support resources.
  • Document support requests, troubleshooting steps, resolutions, and recurring issues.

Device & User Account Support
  • Assist with onboarding and offboarding activities, including device setup, account provisioning, access changes, and equipment return.
  • Set up, configure, and maintain laptops, desktops, printers, peripherals, and standard business applications.
  • Support user account management in Microsoft 365, Azure Active Directory / Microsoft Entra ID, and related systems.
  • Assist with password resets, MFA setup, group memberships, and basic permissions requests.
  • Maintain accurate IT asset inventory and device assignment records.

Microsoft 365 & Cloud Support
  • Provide basic support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
  • Assist users with file access, collaboration tools, mailbox issues, calendar problems, and application troubleshooting.
  • Support endpoint enrollment and basic device management activities through Intune, as directed.
  • Assist with GCC High user access and troubleshooting under the guidance of senior technical resources or external partners.

Cybersecurity & Compliance Support
  • Follow IT security procedures designed to support CMMC Level 2, NIST SP 800-171, and federal cybersecurity requirements.
  • Help enforce basic security practices, including MFA, password hygiene, secure device use, and data protection procedures.
  • Assist with phishing awareness, user training, and reporting suspicious emails or security events.
  • Support documentation and evidence collection for audits, assessments, and compliance activities.
  • Escalate suspected cybersecurity incidents, access issues, or policy violations promptly.

Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent experience will be considered.
  • 1-3 years of experience in help desk, desktop support, technical support, or a similar Tier 1 IT role.
  • Experience supporting Windows laptops/desktops, Microsoft 365, Outlook, Teams, and common business applications.
  • Basic familiarity with user account administration, MFA, password resets, permissions, and endpoint troubleshooting.
  • Exposure to Azure Active Directory / Microsoft Entra ID, Intune, or Microsoft Defender preferred.
  • Exposure to defense, aerospace, manufacturing, or U.S. Government contracting environments preferred, but not required.
  • Basic understanding of cybersecurity best practices; familiarity with CMMC or NIST SP 800-171 is a plus.
  • Strong customer service, communication, organization, and problem-solving skills.
  • Ability to follow documented procedures, escalate appropriately, and maintain confidentiality.

Skills & Certifications
Preferred Skills
  • Windows desktop and laptop troubleshooting
  • Microsoft 365, Outlook, Teams, SharePoint, and OneDrive support
  • Basic Azure AD / Microsoft Entra ID administration
  • Password resets, MFA support, and access troubleshooting
  • Ticketing system documentation and issue tracking
  • Hardware setup, imaging, peripheral support, and asset tracking
  • Basic networking concepts, including Wi-Fi, VPN, DNS, DHCP, and LAN connectivity
  • Security awareness and data protection best practices

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

Work Environment
This is a full-time, onsite position based at MSM's St. Petersburg, FL headquarters. The IT Help Desk Technician will support employees across the organization and work with leadership, program teams, and external IT/cybersecurity partners to maintain secure and reliable technology operations.
  • U.S. Persons required.
  • Ability to obtain and maintain a U.S. Government Security Clearance preferred.

Apply