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Help Desk Training Jobs (NOW HIRING)

Cherokee Federal

Help Desk Coordinator

San Antonio, TX

$47K - $56K/yr

Assists users with completing required Cyber Awareness training when user does not have access to the network. * Performs other job-related duties as assigned. Help Desk Coordinator Intermediate ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... Participate in on-going testing, training and departmental development. * Maintain accurate records ...

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application ... All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Assists users with completing required Cyber Awareness training when user does not have access to the network. * Performs other job-related duties as assigned. Help Desk Coordinator Intermediate ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall ... Have proven experience with manpower utilization, training, problem resolution, and employee ...

Vertex

Help Desk Specialist

Fairdale, KY · On-site

Help Desk Specialist II - "W-TRS " Louisville, Kentucky Working across the globe, V2X builds smart ... The Army Training Aids, Devices, Simulators and Simulations (TADSS) Maintenance Program (ATMP ...

MGM Healthcare Home Office

Help Desk Analyst

Saint Louis, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... training, programs, reductions in workforce, termination, and recall. Our facility strives to ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Assists users with completing required Cyber Awareness training when user does not have access to the network. * Performs other job-related duties as assigned. Help Desk Coordinator Intermediate ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX

$47K - $56K/yr

Assists users with completing required Cyber Awareness training when user does not have access to the network. * Performs other job-related duties as assigned. Help Desk Coordinator Intermediate ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Oversee the development, implementation, and administration of help desk staff training procedures and policies * Demonstrate ownership in troubleshooting and resolving technical issues as well as ...

Regent University

Help Desk Technician

Virginia Beach, VA

$19 - $25.50/hr

Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Participate in staff training and departmental meetings. * Assume other duties as assigned by ...

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... training, programs, reductions in workforce, termination, and recall. Our facility strives to ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. • Maintain ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

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Help Desk Training information

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$12

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How much do help desk training jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
More about Help Desk Training jobs
What cities are hiring for Help Desk Training jobs? Cities with the most Help Desk Training job openings:
What states have the most Help Desk Training jobs? States with the most job openings for Help Desk Training jobs include:
What job categories do people searching Help Desk Training jobs look for? The top searched job categories for Help Desk Training jobs are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Coordinator

Help Desk Coordinator

Cherokee Federal

San Antonio, TX

$47K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Help Desk Coordinator Intermediate

This position requires an active ​Secret​ clearance.

Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps as well as resolve fewer complex problems immediately, while more complex problems are assigned to senior level support. 

Compensation & Benefits:

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk Coordinator Intermediate Responsibilities Include: 

  • Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required. 
  • Assists users with CAC pin resets. 
  • Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. 
  • Assists with installation of terminals and associated hardware. 
  • Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements. 
  • Adheres to regulations concerning Computer Operations. 
  • Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite. 
  • Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference. 
  • Processes all in/Out processing documents.  This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information.
  • Assists users with completing required Cyber Awareness training when user does not have access to the network. 
  • Performs other job-related duties as assigned.

Help Desk Coordinator Intermediate Experience, Education, Skills, Abilities requested: 

  • Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician.  Two (2) years' experience with: PC Network, Windows OS, and Active Directory.  One (1) year experience working with web-based ticket submission
  • Shall be DoD 8140 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP
  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers.  The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.  CNSS is part of Cherokee Federal – a team of tribally owned federal contracting companies.  For more information, visit cherokee-federal.com.

#CherokeeFederal #LI #LI-ONSITE #LI-CG #AppC

List similar searchable job titles 

  1. Help Desk Team Lead
  2. Service Desk Coordinator
  3. IT Support Coordinator
  4. Technical Support Coordinator
  5. Customer Service Coordinator

List Keywords 

  1. Incident management
  2. Service coordination
  3. Ticket tracking
  4. Escalation management
  5. Process improvement

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.

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About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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