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Help Desk Training Jobs (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall ... Have proven experience with manpower utilization, training, problem resolution, and employee ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... training on mainframe systems will be provided. * Experience using Microsoft Excel, Word and Visio

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be ...

Stony Brook Medicine

Help Desk Supervisor

Stony Brook, NY · On-site

$75K - $90K/yr

Oversee the activities of the appointed Help Desk department shift, including staff scheduling, training, counseling and monitoring. * Ensure that shift staff obtain all necessary information ...

Superdogs Daycare

Help Desk Hero

Merrimack, NH · On-site

$17 - $19/hr

Help Desk Hero Are you an animal lover with a passion for delivering outstanding customer service ... We provide paid onboarding and training for all point-of-sale (POS) systems Technical Skills

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application ... All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly ...

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... and training. Required Qualifications: * 1+ year of Help Desk or troubleshooting experience * Experience using ServiceNow ticket management system * Strong customer service and technical ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. • Maintain ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

... and training of new employees. * Set up new employee accounts and delete terminated employee ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

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Help Desk Training information

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How much do help desk training jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

More about Help Desk Training jobs

What cities are hiring for Help Desk Training jobs?

Cities with the most Help Desk Training job openings:

What states have the most Help Desk Training jobs?

States with the most job openings for Help Desk Training jobs include:

What job categories do people searching Help Desk Training jobs look for?

The top searched job categories for Help Desk Training jobs are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Supervisor

Acusensus United States

Las Vegas, NV • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

About us

Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple, changing behaviours, saving lives. We're an Australian technology company with a genuinely global footprint. We use advanced AI and hardware technology deployed as fixed-location, trailer-based, and vehicle-based enforcement solutions and our systems are already used by governments across Australia, the US, the UK, and New Zealand.

About the role

You'll be the person the Help Desk team turns to as the escalation point, the mentor, and the one who keeps 24/7 coverage running smoothly, even when it means stepping in yourself.

What you'll do:

  • Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training
  • Act as the primary escalation point for issues raised by the team, resolving what you can and escalating what you can't
  • Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed
  • Build and maintain Help Desk procedures and protocols, and drive ongoing improvements
  • Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery
  • Own daily, weekly, and monthly reporting on team and program performance, including KPI and SLA metrics
  • Support recruitment, onboarding, and training of new Help Desk team members.

This position operates on a 24/7 shift pattern and may be rostered to provide support for normal Helpdesk shifts. The successful candidate is required to complete pre-employment checks including a criminal history check and driving history check as part of the offer process.

Requirements

About you

You're a technically capable Help Desk or IT support professional who's already in or ready to step into a supervisory role and genuinely enjoys developing people.

You'll bring:

  • Demonstrated ability to supervise, coach, and develop a team - this is essential.
  • At least 2 years' experience in Help Desk, IT support, or a similar role
  • Experience troubleshooting and maintaining software on Linux
  • Hands-on experience with AWS
  • Strong diagnostic troubleshooting skills, with the ability to clearly communicate root causes to stakeholders
  • Comfort operating independently in a fast-moving, always-on environment
  • A High School Certificate (HSC) or Senior Secondary Certificate of Education (SSCE)

Highly regarded:

  • A technical qualification or postgraduate study in an IT-related field
  • Contact centre experience
  • A track record of resolving team friction before it escalates

Benefits

What We Offer:

  • The salary for this role is $55,000 - $65,000 per year
  • Supportive team in a fast-growing global company
  • Opportunities for skill expansion and process improvements.
  • Access to Medical, Dental, Vision, 401k and PTO

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.

Acusensus is proud to be an Affirmative Action/Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Apply