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Help Desk Training Jobs (NOW HIRING)

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... and training. Required Qualifications: * 1+ year of Help Desk or troubleshooting experience * Experience using ServiceNow ticket management system * Strong customer service and technical ...

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Annual Education & Training Allowance * Leave Buy-Back Program * Community Engagement Opportunities

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

... and training of new employees. * Set up new employee accounts and delete terminated employee ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provides technical assistance and training to users * Participates in special projects as required

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provides technical assistance and training to users * Participates in special projects as required

STI

Help Desk Coordinator

Trenton, NJ · On-site

... 365 - training on AOC mainframe systems will be provided. • Experience using Microsoft Excel ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

Identify skill gaps and training needs across the help desk team * Develop staff into stronger technical and leadership roles where appropriate * Build a culture of accountability, responsiveness ...

Methodisthealthsystem

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly ...

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and ...

KBR

Help Desk Manager

Colorado Springs, CO

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... trainers, facilitators and defense specialists. We embrace Agile methodologies and secure ...

New

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop ...

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Help Desk Training information

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$12

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How much do help desk training jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
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What cities are hiring for Help Desk Training jobs?

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What states have the most Help Desk Training jobs?

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Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst

Expert Technology Services

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Contractor

Posted 10 days ago

Job description

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote

Local Phoenix, AZ candidates only. Resumes must include current location. Candidates must be local at the time of submission, available for an in-person interview within 1 week of posting close, and able to start within 2 weeks of an offer. HireRight background check and drug screening required.

The Help Desk Analyst will provide technical support for AZ360 ERP and PageUp, assisting users via phone and email, troubleshooting issues, managing and escalating ServiceNow tickets, supporting data integrity audits, running reports, documenting processes, monitoring service desk activity, and providing new user orientation and training.

Required Qualifications:

  • 1+ year of Help Desk or troubleshooting experience
  • Experience using ServiceNow ticket management system
  • Strong customer service and technical troubleshooting skills
  • Experience documenting processes and resolving technical issues
  • Ability to prioritize, escalate, and manage tickets effectively
  • Knowledge of ERP systems, HR/Talent Management applications, and data integrity standards preferred

Key Responsibilities:

  • Provide Tier 1 technical support for AZ360 and PageUp
  • Diagnose and resolve user issues or escalate as needed
  • Monitor and manage ServiceNow tickets
  • Support data integrity compliance audits and reporting
  • Document procedures and communicate resolutions
  • Train and orient new users while delivering excellent customer service