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Help Desk Training Jobs (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Assists users with completing required Cyber Awareness training when user does not have access to the network. * Performs other job-related duties as assigned. Help Desk Coordinator Intermediate ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

... 365 - training on AOC mainframe systems will be provided. • Experience using Microsoft Excel ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

CEI Engineering Associates

Help Desk Technician

Bentonville, AR · On-site

$17 - $23/hr

... training, we foster a supportive environment where our team can excel. Most importantly, we aim to ... A DAY IN THE LIFE OF A HELP DESK TECHNICIAN As a Help Desk Technician, you provide invaluable ...

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Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

Identify skill gaps and training needs across the help desk team * Develop staff into stronger technical and leadership roles where appropriate * Build a culture of accountability, responsiveness ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop ...

Digital Consultants LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... Must maintain all certifications and training required by contract requirements throughout contract ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

... Training and Certification Reimbursement, and 401K Match. Apply now and be part of a team that ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... Must maintain all certifications and training required by contract requirements throughout contract ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... Must maintain all certifications and training required by contract requirements throughout contract ...

Apply Early

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Help Desk Training information

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How much do help desk training jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
More about Help Desk Training jobs
What cities are hiring for Help Desk Training jobs? Cities with the most Help Desk Training job openings:
What states have the most Help Desk Training jobs? States with the most job openings for Help Desk Training jobs include:
What job categories do people searching Help Desk Training jobs look for? The top searched job categories for Help Desk Training jobs are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 18% Full Time, 78% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk

Help Desk

GlobalXperts

San Diego, CA

$21.25 - $28.75/hr

Contractor

Posted 29 days ago

Job description

Company Description

About GlobalXperts:

GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases. 

Job Description

Level 1 & 2 Helpdesk Support Technician

80-90% over the phone and around 10-20% desk side support

Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK

Position is for someone with 1-3 years' experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010

Daily Basis Responsibilities:

  • Work within process/structure
  • Work within team to manage 15-20 calls per days along with managing the INBOX with other team members
  • Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox"
  • Dealing with Viruses
  • VPN issues (they use Cisco VPN, but do not need experience with that)
  • May help with creating training manual at some point
  • Creating tickets as issues arise and elevating if necessary
  • Understand and not be afraid to ask for help when necessary
Qualifications
  • High school diploma required. College preferred. 
  • Knowledge in Windows OS, , MS Office application, and MS Outlook/Exchange, extensive troubleshooting in Internet Explorer
  • General understanding of LAN/WAN, printer configurations, Windows user environments and troubleshooting desktops, laptops, and peripherals
  • Strong interpersonal and communication skills
  • Either working experience in a technical support role or a technical degree
  • Previous customer service experience a plus
  • Team player
  • Ability to multitask
  • Positive attitude
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply