ZipRecruiter

Log In

1

Help Desk Training Jobs (NOW HIRING)

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Month 1: Training on new role, including shadowing and completion of new hire onboarding process.

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician The Institution for Savings is seeking a Help Desk Technician to provide ... Writes or revises user training materials as needed. * Trains users on software and hardware as ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Month 1: Training on new role, including shadowing and completion of new hire onboarding process.

Zenosys

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Thanks Job Title Help Desk Analyst Location- Trenton, NJ Hybrid) Duration 12+ Months Contracts ... Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training * Act as the primary escalation point for issues raised by the team, resolving what you can and ...

ITC Federal, Inc.

Help Desk Supervisor

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

Provide hands-on training and IT guidance to empower users through troubleshooting processes within application environments * Assist in the drafting and maintenance of Help Desk process and ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site ...

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

... in training new help desk personnel by providing backup coverage. · Prioritize workload based on the severity of issue and customer need. · Write clear and effective correspondence to technology ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be ...

New

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training * Act as the primary escalation point for issues raised by the team, resolving what you can and ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... Participate in on-going testing, training and departmental development. * Maintain accurate records ...

Superdogs Daycare

Help Desk Hero

Merrimack, NH · On-site

$17 - $19/hr

Help Desk Hero Are you an animal lover with a passion for delivering outstanding customer service ... We provide paid onboarding and training for all point-of-sale (POS) systems Technical Skills

New

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training * Act as the primary escalation point for issues raised by the team, resolving what you can and ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall ... Have proven experience with manpower utilization, training, problem resolution, and employee ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... training on mainframe systems will be provided. * Experience using Microsoft Excel, Word and Visio

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application ... All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or ...

Genesis Financial Solutions

Help Desk Manager

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide training and direction to our team of four desktop and helpdesk support professionals * Oversee the Help Desk's response to end user requests for assistance in a timely and professional ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Training Jobs

Help Desk Training information

See salary details

$12

$23

$33

How much do help desk training jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
More about Help Desk Training jobs

What cities are hiring for Help Desk Training jobs?

Cities with the most Help Desk Training job openings:

What states have the most Help Desk Training jobs?

States with the most job openings for Help Desk Training jobs include:

What job categories do people searching Help Desk Training jobs look for?

The top searched job categories for Help Desk Training jobs are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Agent

STI

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Re-posted 26 days ago

Job description

Help Desk Agent
Nashville, TN
9 Months
Candidate Must Be Local
Job Title: OPS HELP DESK AGENT -
ADM SVCS ASSISTANT
**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**
The standard work week is 37.5 hrs./wk.
The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.
Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.
Description of Duties (PROJECT-BASED) % of Total Work Effort
  • Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
  • Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline
The contractor will be needed for nine (9) months.
  • Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
  • Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
  • Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
  • Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications
  • Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
  • Excellent verbal and written communications skills
  • Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
  • Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
  • Keen attention to detail and adherence to deadlines
  • Organization
  • Self-motivated and able to thrive in a fast-paced and results-driven environment
  • Critical thinking and problem-solving skills

Apply