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Help Desk Training Jobs (NOW HIRING)

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Month 1: Training on new role, including shadowing and completion of new hire onboarding process.

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Month 1: Training on new role, including shadowing and completion of new hire onboarding process.

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site ...

ITC Federal, Inc.

Help Desk Supervisor

Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Participate in staff training and departmental meetings. * Assume other duties as assigned by ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Oversee the development, implementation, and administration of help desk staff training procedures and policies * Demonstrate ownership in troubleshooting and resolving technical issues as well as ...

Vertex Aerospace

Help Desk Specialist

Fairdale, KY

Help Desk Specialist II - "W-TRS " Louisville, Kentucky Working across the globe, V2X builds smart ... The Army Training Aids, Devices, Simulators and Simulations (TADSS) Maintenance Program (ATMP ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY

$19 - $21.85/hr

... training manuals for software and hardware. Your expertise will be instrumental in resolving ... To excel as a Help Desk Technician at The Arc of Chemung-Schuyler, candidates should ideally ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI

Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government ... training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities ...

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How much do help desk training jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
More about Help Desk Training jobs
What cities are hiring for Help Desk Training jobs? Cities with the most Help Desk Training job openings:
What states have the most Help Desk Training jobs? States with the most job openings for Help Desk Training jobs include:
What job categories do people searching Help Desk Training jobs look for? The top searched job categories for Help Desk Training jobs are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Coordinator

O'GARA Beverly Hills

Beverly Hills, CA

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Help Desk Coordinator

Beverly Hills, CA, US

JOB DESCRIPTION

Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deploying as a field resource.

 REQUIREMENTS AND QUALIFICATIONS 
  • 2 - 4 years of experience as a Help desk Technician
  • Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
  • Excellent verbal and written communication
  • Highly organized and able to multitask effectively
  • Experience working independently in a high-profile, high-pressure environment
  • Experience being the "go-to" person for all technical issues
  • California Driver’s License and be insurable
  • Able to have a positive approach to supporting others
DUTIES AND RESPONSIBILITIES 
  • Plan, organize, control, and complete IT Projects
  • Answering support requests sent to the Help desk via email, text, and phone calls
  • Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
  • Monitor pending issues in the queue to ensure timely resolution
  • Respond to technical issues as they arise
  • Assist with administrative tasks
  • Ensure Help Desk objectives are clearly defined and communicated to staff
  • Assist in tidying up and monitoring data in our systems
  • Maintain a high level of professional personal appearance and conduct
  • Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS 

  • Health, Dental, Vision coverage for employee
  • 401k Plan 
  • Paid time off 
  • Paid training, growth opportunities 
  • Employee vehicle purchase plans
  • Discounts on products and services 
  • Longer-term job security

Compensation: $24-28/ hr. depending on experience

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.