ZipRecruiter

Log In

1

Help Desk Training Jobs in Alabama (NOW HIRING)

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • PTO

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. * 2-4 Years of telephone customer service or help desk experience.

PingWind Inc

Service Desk Lead

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... trends, training needs, and opportunities to improve first-contact resolution and customer ... Required Qualifications • Demonstrated experience leading an enterprise service desk, help desk ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Training JobsHelp Desk Training Jobs in Alabama

Help Desk Training information

See Alabama salary details

$11

$20

$30

How much do help desk training jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk training in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Alabama?

For Help Desk Training jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Alabama look for?

The top searched job categories for Help Desk Training jobs in Alabama are:

What cities in Alabama are hiring for Help Desk Training jobs?

Cities in Alabama with the most Help Desk Training job openings:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Tier 1 Help Desk Specialist -TS Clearance required

CATHEXIS

Huntsville, AL • On-site

$54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence.
You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around leading with integrity, owning the outcome, growing together, and moving with purpose in everything we do for our employees, customers, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and empower our employees to create innovative and trusted results.
We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help Desk Specialist position will work in Huntsville, AL and will primarily support a federal customer's technical support team.
The right candidate will join a large Enterprise support team providing direct Tier 1 support to end users for either PC, server, or mainframe applications and hardware, supporting approximately 50,000 users inside and outside the United States. The users you will support carry out our nation's mission of fighting terrorism, espionage, defending against cyber-attacks, and major criminal threats.
These positions require individuals committed to supporting the mission by providing high-quality and courteous customer and technical support. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.
We are proactively building a pipeline of qualified candidates for future opportunities that may arise. If your background aligns with our anticipated needs, a member of our Talent Acquisition team may reach out should a role become available or to proactively screen you for the role.
Responsibilities
The responsibilities include, but are not limited to:
  • Provide IT support to all customers.
  • Receive customer IT queries by multiple methods (phone, self-service, etc.).
  • Provide the necessary information in the ticket in the event the ticket is passed to another solver group.
  • Triage and troubleshoot tickets submitted.
  • Change and reset passwords on all FBI enclaves.
  • Provide desktop software application assistance and installation.
  • Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities.
  • Remotely access the end-user's desktop to provide support.
  • Provide customers with status of the ticket and serve as primary support admin through ticket resolution.
  • Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible.
  • Provide expert technical support to customers having varying levels of computing skills.
  • Provide detailed diagnostic summary for the next tier level support.
  • Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities.
  • Interacts with management to facilitate timely problem resolution.
  • Knowledge in the use of and application of metrics to increase efficiency and solve issues.
  • Possesses excellent communication skills.

Requirements
  • Active Top Secret Clearance.
  • Ability to work in a 24/7 environment with flexibility in working schedule.
  • Ability to work 5 days/wk onsite in Huntsville, AL.
  • 0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments.
  • Strong interpersonal and service-oriented communication skills.
  • Ability to learn and adapt to new job skills, processes, and procedures.
  • Bachelor's Degree or equivalent experience or technical certifications (a plus).

Benefits
CATHEXIS offers competitive compensation packages to all eligible employees. Our goal is to provide a compensation package that reflects the value you bring to our team, is competitive with national average market rates, and promotes your financial security and personal well-being. The annual salary for this role is $54,400. Please note that the salary information provided is a general guideline. CATHEXIS considers various factors in its final offer, including location, qualifications, experience, and skills.
  • Performance Bonuses
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan (Traditional and ROTH)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • 11 Federal Holidays
  • Parental Leave
  • Commute Benefits
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Program
  • Community Outreach Initiatives

CATHEXIS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Recruiting Department RecruitingTeam@cathexisfederal.com.

Apply