ZipRecruiter

Log In

1

Senior Help Desk Analyst Jobs (NOW HIRING)

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end ... to senior engineers. This role requires strong communication skills, technical aptitude, a ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and ... to senior engineers. This role requires strong communication skills, technical aptitude, a ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

G3 Recruiting Group

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months (Possibility of extension) Interview: Web Cam Interview Only Short Description: Help Desk Coordinator will assist ...

New

Conway Medical Center

Help Desk Analyst

Conway, SC

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...

New

Specialtycare

Help Desk Analyst

Brentwood, TN

$19.50 - $26.50/hr

... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...

New

Prospect Infosys Inc

Help Desk Analyst

Nashville, TN

$32 - $33/hr

Service Desk / Help Desk Analyst (66083) Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred - Able to handle call ...

G3 Recruiting Group

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

City of Greensboro

Help Desk Services Analyst

Greensboro, NC

$54K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Help Desk Analyst. IT Support Specialist. Systems Administrator. Application Support Analyst. IT Supervisor. Technology Manager Employees are encouraged to pursue professional certifications ...

Conway Medical Center

Help Desk Analyst

Conway, SC · On-site

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

previous page

Showing results 41-60

All JobsHelp Desk Analyst JobsSenior Help Desk Analyst Jobs

Senior Help Desk Analyst information

See salary details

$53.5K

$109.8K

$142.5K

How much do senior help desk analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for senior help desk analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

How much does a senior help desk analyst make in the US?

A senior help desk analyst in the US typically earns between $55,000 and $75,000 annually, depending on experience, location, and certifications. They often require strong technical skills, knowledge of ticketing systems, and customer service abilities.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
More about Senior Help Desk Analyst jobs

What cities are hiring for Senior Help Desk Analyst jobs?

Cities with the most Senior Help Desk Analyst job openings:

What are the most commonly searched types of Help Desk Analyst jobs?

The most popular types of Help Desk Analyst jobs are:

What states have the most Senior Help Desk Analyst jobs?

States with the most job openings for Senior Help Desk Analyst jobs include:

What job categories do people searching Senior Help Desk Analyst jobs look for?

The top searched job categories for Senior Help Desk Analyst jobs are:

Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.

Help Desk Analyst

Intermax Networks

Coeur D Alene, ID

$20 - $27.25/hr

Full-time

Re-posted 23 days ago

Job description

Description

 As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset. 

Requirements

-Respond to inbound support requests via phone, email, and Salesforce ticketing system.

-Diagnose and resolve issues related to:

     -Internet connectivity (fiber or wireless)

     -Network hardware (wireless access points, switches, firewalls/routers)

     -Windows, Microsoft Office 365, and common business applications

     -VoIP systems and remote access tools

-Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.

-Document all support interactions and resolutions in the ticketing system.

-Monitor system alerts and proactively address potential issues.

-Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).

-Provide excellent customer service and maintain a high level of client satisfaction.

Apply