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Senior Help Desk Analyst Jobs (NOW HIRING)

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

Tstc

$20 - $27.25/hr

The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for tickets and / or work orders from creation to resolution. The Help Desk Analyst will manage multiple ...

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

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MDW Associates

Help Desk Analyst

Huntsville, AL

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and ... to senior engineers. This role requires strong communication skills, technical aptitude, a ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end ... to senior engineers. This role requires strong communication skills, technical aptitude, a ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA Duration: Contract | Full-Time | 13-Month Contract We are hiring an experienced Help Desk System ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

CACI International, Inc.

Help Desk Analyst

Alexandria, VA · On-site

$86K - $181K/yr

Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel:

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

G3 Recruiting Group

Be Seen First

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

G3 Recruiting Group

Be Seen First

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$20 - $22/hr

We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience ...

Alpha Baking Co., Inc.

Help Desk Analyst

Chicago, IL · On-site

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...

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Senior Help Desk Analyst information

See salary details

$53.5K

$109.8K

$142.5K

How much do senior help desk analyst jobs pay per year?

As of Jul 7, 2026, the average yearly pay for senior help desk analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a Senior Help Desk Analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Analyst, and why are they important?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges Senior Help Desk Analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
More about Senior Help Desk Analyst jobs
What cities are hiring for Senior Help Desk Analyst jobs? Cities with the most Senior Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Senior Help Desk Analyst jobs? States with the most job openings for Senior Help Desk Analyst jobs include:
What job categories do people searching Senior Help Desk Analyst jobs look for? The top searched job categories for Senior Help Desk Analyst jobs are:
Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.
Help Desk Analyst

Help Desk Analyst

Sprint Mart

Ridgeland, MS

$17.75 - $24.25/hr

Other

Posted yesterday

Sprint Mart rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Description

Help Desk Analyst

Job Type: Full-Time

Locations: Ridgeland, MS

Tupelo, MS

Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.

Key Responsibilities

Maintain Customer Focus

- Provide prompt and courteous technical support to end-users via phone, email, and in-person.

- Maintain a positive and professional attitude at all times.

Troubleshoot and Resolve Common Computer Issues Involving

- E-mail

- Printing

- M365 Applications

- Point of Sale

- PDI Enterprise Applications

- Android Tablets

- Network Connectivity

- Workstation Software Installation/Updates

Documentation

- Document all support incidents and resolutions in the company's ticketing system.

Collaboration

- Work closely with management and IT teams to understand corporate objectives and provide solutions.

- Participate in planning and implementation of new technologies and upgrades

Other Duties as Assigned

Qualifications

- High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.

- 1-2 years of experience in a helpdesk or technical support role.

- Strong knowledge of Windows operating systems.

- Experience with M365 Applications

- Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong customer service and problem-solving skills.

- Ability to learn new technologies quickly.

Physical Requirements

Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.

What Sprint Mart employees say

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Benefits

Hours and flexibility

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