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Junior Help Desk Analyst Jobs (NOW HIRING)

Judge Group, Inc.

Help Desk Analyst

Malvern, PA

$20 - $27.50/hr

Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Bone & Joint Clinic

Help Desk Analyst

Wausau, WI

$22 - $30/hr

Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Bone and Joint Center, S.C.

Help Desk Analyst

Wausau, WI · On-site

$23.01 - $33.59/hr

Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...

Bone and Joint Center, S.C.

Help Desk Analyst

Wausau, WI · On-site

$23.01 - $33.59/hr

Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

MGM Healthcare Home Office

Help Desk Analyst

Saint Louis, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Solugenix Corporation

Help Desk Analyst

Irvine, CA

$35 - $40/hr

Help Desk Analyst Irvine, CA (Onsite) Contract to Hire JPC - 20426 Solugenix is assisting a client in their search for a Help Desk Analyst. This is a contract to hire opportunity based in Irvine, CA ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Princeton IT Services

Help Desk Analyst

Trenton, NJ

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.

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Junior Help Desk Analyst information

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$15

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$53

How much do junior help desk analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for junior help desk analyst in the United States is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $35.34 per hour, depending on experience, location, and employer.

What types of technical issues does a Junior Help Desk Analyst typically handle on a daily basis?

As a Junior Help Desk Analyst, you can expect to address a variety of technical issues ranging from password resets and software installation problems to basic hardware troubleshooting and connectivity issues. Most inquiries come from end-users who need prompt, clear solutions to keep their work on track. You'll also document each support ticket, escalate more complex problems to senior team members, and follow up to ensure user satisfaction. This role provides a solid foundation in IT support, offering plenty of learning opportunities through hands-on problem-solving and collaboration with experienced colleagues.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include specialized roles such as senior consultants, high-level contractors, or freelance professionals in fields like software development, finance, or consulting. These positions often require advanced skills, certifications, or extensive experience and may involve project-based or contract work with high hourly or daily rates.

What does a Junior Help Desk Analyst do?

A Junior Help Desk Analyst provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming queries, diagnose problems, and either resolve them or escalate more complex issues to senior staff. Their role often includes installing and configuring software, maintaining hardware, and documenting solutions. This entry-level position helps ensure that employees can work efficiently by minimizing downtime caused by technical problems.

What job makes $10,000 a month without a degree?

Some high-paying roles like certain sales positions, real estate brokers, or skilled trades such as electricians can earn $10,000 or more monthly without a college degree. These jobs often require experience, certifications, or specialized skills, and may involve commission or performance-based pay structures.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing Junior Help Desk Analysts to focus on more complex problems. However, AI does not fully replace human support, as many technical issues require critical thinking, personalized assistance, and customer service skills that AI cannot replicate. Help desk roles continue to evolve with technology, emphasizing skills in troubleshooting, communication, and the use of AI tools.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and often an associate degree or relevant certifications. It serves as a starting point for a career in IT support and may involve troubleshooting hardware and software issues using tools like ticketing systems.

What are the key skills and qualifications needed to thrive as a Junior Help Desk Analyst, and why are they important?

To thrive as a Junior Help Desk Analyst, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office applications is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.
What cities are hiring for Junior Help Desk Analyst jobs? Cities with the most Junior Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Junior Help Desk Analyst jobs? States with the most job openings for Junior Help Desk Analyst jobs include:
Junior Help Desk Analyst jobs near you

Junior Help Desk / User Outreach Analyst

SANS

Charlotte, NC

$20 - $27.25/hr

Other

Posted 3 days ago

Job description

Position Details:
Location: Charlotte, NC
Title: Junior Help Desk / User Outreach Analyst
Position Type: Contract
Job Description:

Job Experience Level

Junior (3-5 Years)

Work Location Expectations

Hybrid

Role Summary:
We are seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives within the Bank s AD. This role will serve as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Enterprise Information Protection (EIP) system findings (e.g., Ghost Drive access cleanups, sensitive data exposure such as passwords in plain text, how to delete files from OneDrive, Network drives, how to share/remediate MS supported product links).
This position supports the Cybersecurity EIP program and the Varonis remediation efforts by acting as the initial point of contact for end users impacted by cleanup activities. The role bridges technical data protection efforts with business users, ensuring remediation actions are understood, executed, and tracked efficiently. You will work closely with Cybersecurity, IT support teams, and business stakeholders to reduce exposure risk and improve data hygiene across Active Directory integrated environments.
Responsibilities:
1) Serve as Tier 1 intake and support for user inquiries related to Varonis-driven remediation efforts
2) Conduct targeted user outreach to impacted users (emails, Teams, calls) to drive remediation actions
3) Explain remediation requirements clearly (e.g., Removal of inappropriate access (Ghost Drives, Elimination of sensitive data such as passwords in plain text)
4) Track and document user responses, actions, and exceptions in ticketing or tracking tools
5) Perform initial triage and issue classification, escalating complex cases to Cybersecurity or L2 teams as needed
6) Support campaign-based remediation efforts, including follow-ups and reporting on completion status
7) Maintain standardized documentation / FAQs to improve consistency of user experience
8) Ensure all interactions align with internal data protection and risk reduction objectives
9) Strong customer service and technical troubleshooting skills.
10) Troubleshoot software/hardware issues, support post go-live remediation efforts, conduct manned office hours for AD users.
Required Qualifications:
1) 0 3 years of experience in Help Desk, IT support, or customer-facing technical support
Basic understanding of:
2) Active Directory concepts (users, groups, access), File shares / permissions
3) Strong communication skills (ability to clearly explain technical issues to non-technical users)
4) Experience working with ticketing systems or case management tools
5) Strong attention to detail and ability to track multiple user interactions
6) Comfortable operating in a structured, process-driven environment
7) Highly responsive and organized

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