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Junior Help Desk Analyst Jobs (NOW HIRING)

Community Options, Inc.

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$70 - $77/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

New

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

$70 - $77/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

New

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA Compensation: $19.75 - $24.75 / hour Description Are you seeking a career where you can foster a positive ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

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Junior Help Desk Analyst information

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$32

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How much do junior help desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for junior help desk analyst in the United States is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $35.34 per hour, depending on experience, location, and employer.

What does a junior help desk analyst do?

A Junior Help Desk Analyst provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming queries, diagnose problems, and either resolve them or escalate more complex issues to senior staff. Their role often includes installing and configuring software, maintaining hardware, and documenting solutions. This entry-level position helps ensure that employees can work efficiently by minimizing downtime caused by technical problems.

What types of technical issues does a junior help desk analyst typically handle on a daily basis?

As a Junior Help Desk Analyst, you can expect to address a variety of technical issues ranging from password resets and software installation problems to basic hardware troubleshooting and connectivity issues. Most inquiries come from end-users who need prompt, clear solutions to keep their work on track. You'll also document each support ticket, escalate more complex problems to senior team members, and follow up to ensure user satisfaction. This role provides a solid foundation in IT support, offering plenty of learning opportunities through hands-on problem-solving and collaboration with experienced colleagues.

What are the key skills and qualifications needed to thrive as a junior help desk analyst, and why are they important?

To thrive as a Junior Help Desk Analyst, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often supported by a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office applications is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What cities are hiring for Junior Help Desk Analyst jobs?

Cities with the most Junior Help Desk Analyst job openings:

What are the most commonly searched types of Help Desk Analyst jobs?

The most popular types of Help Desk Analyst jobs are:

What states have the most Junior Help Desk Analyst jobs?

States with the most job openings for Junior Help Desk Analyst jobs include:

Junior Help Desk Analyst jobs near you
Infographic showing various Junior Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $66,802 per year, or $32.1 per hour.

Help Desk Analyst

Community Options, Inc.

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

108th of 247 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are now hiring aFull-Time Help Desk Analyst inPhiladelphia, PA . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting Rate: $50,000

Responsibilities

  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software

Minimum Requirements

  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V

#ind-na

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