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Full Time Help Desk Analyst Jobs (NOW HIRING)

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50 ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50 ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians ...

GrayRobinson

Help Desk Analyst

Naples, FL · On-site

$19.25 - $26.25/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Fort Lauderdale, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

West Palm Beach, FL

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Boca Raton, FL

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Pensacola, FL · On-site

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Gainesville, FL · On-site

$18.50 - $25.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Fort Myers, FL

$18 - $24.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Tallahassee, FL · On-site

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Washington, DC

$23.25 - $31.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

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Full Time Help Desk Analyst information

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$24

$35

How much do full time help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for full time help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a full time help desk analyst do?

A Full Time Help Desk Analyst is responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware and software issues, answer questions about computer systems, and help resolve technical problems via phone, email, or in person. Their role often includes logging support tickets, escalating complex issues, and ensuring customer satisfaction by resolving issues efficiently. They may also assist with setting up new equipment and keeping documentation up to date.

What are the key skills and qualifications needed to thrive as a full time help desk analyst, and why are they important?

A Full Time Help Desk Analyst should possess strong troubleshooting abilities, knowledge of computer hardware and software, customer service skills, and usually an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help analysts resolve user issues efficiently and foster positive interactions. These competencies ensure timely technical support, minimize downtime, and enhance user satisfaction within organizations.

What is the difference between Full Time Help Desk Analyst vs Part Time Help Desk Analyst?

AspectFull Time Help Desk AnalystPart Time Help Desk Analyst
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsCommonly required: CompTIA A+, ITILSame certifications may be preferred but less emphasized
Work EnvironmentOn-site or remote support in corporate or IT service settingsSimilar environments but with reduced hours
Job ResponsibilitiesFull scope of troubleshooting, user support, ticket managementSimilar tasks but with limited hours and possibly narrower scope

Full Time Help Desk Analysts work standard hours and handle comprehensive support duties, while Part Time Help Desk Analysts provide support on a reduced schedule, often focusing on specific shifts or tasks. Both roles require similar skills and certifications but differ mainly in hours and workload.

What are the typical challenges help desk analysts face when supporting end-users, and how can they effectively manage these situations?

Help Desk Analysts often encounter challenges such as handling high ticket volumes, addressing a wide range of technical issues, and managing users who may be frustrated or non-technical. To manage these situations effectively, it's important to prioritize tickets based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases or escalation procedures when needed. Developing strong troubleshooting skills and maintaining patience under pressure are essential qualities for success in this role.
What cities are hiring for Full Time Help Desk Analyst jobs? Cities with the most Full Time Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Full Time Help Desk Analyst jobs? States with the most job openings for Full Time Help Desk Analyst jobs include:
Full Time Help Desk Analyst jobs near you

Help Desk Analyst

Community Options

Princeton, NJ • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 hours ago

Community Options rating

6.3

Company rating: 6.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

99th of 239 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting pay is $50,000/annually

Responsibilities

  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned

Minimum Requirements

  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Send Resumes to: Sarah.Panea@comop.org

Community Options is an Equal Opportunity Employer M/F/D/V

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