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Full Time Help Desk Analyst Jobs (NOW HIRING)

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50 ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50 ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50 ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50 ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

Dohrn

Help Desk Analyst

Rock Island, IL

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Medical (Teledoc Included), Dental, Vision, Life and other voluntary Insurances for full-time ...

ATOLLO

Help Desk Analyst

Lexington Park, MD · On-site

$50K/yr

ATOLLO is seeking candidates for its Help Desk Analyst position located in Patuxent River, MD. This position is the first line of support with duties focused on troubleshooting, user support, and ...

Bone and Joint Center, S.C.

Help Desk Analyst

Wausau, WI · On-site

$23.01 - $33.59/hr

Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...

Bone & Joint Clinic

Help Desk Analyst

Wausau, WI

$22 - $30/hr

Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...

Bone and Joint Center, S.C.

Help Desk Analyst

Wausau, WI · On-site

$23.01 - $33.59/hr

Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, troubleshoot hardware and software issues, and ensure quality customer service for their Help Desk customers. Responsibilities ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

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Full Time Help Desk Analyst information

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$14

$24

$35

How much do full time help desk analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for full time help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Full Time Help Desk Analyst do?

A Full Time Help Desk Analyst is responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware and software issues, answer questions about computer systems, and help resolve technical problems via phone, email, or in person. Their role often includes logging support tickets, escalating complex issues, and ensuring customer satisfaction by resolving issues efficiently. They may also assist with setting up new equipment and keeping documentation up to date.

What are the key skills and qualifications needed to thrive as a Full Time Help Desk Analyst, and why are they important?

A Full Time Help Desk Analyst should possess strong troubleshooting abilities, knowledge of computer hardware and software, customer service skills, and usually an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help analysts resolve user issues efficiently and foster positive interactions. These competencies ensure timely technical support, minimize downtime, and enhance user satisfaction within organizations.

What is the difference between Full Time Help Desk Analyst vs Part Time Help Desk Analyst?

AspectFull Time Help Desk AnalystPart Time Help Desk Analyst
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsCommonly required: CompTIA A+, ITILSame certifications may be preferred but less emphasized
Work EnvironmentOn-site or remote support in corporate or IT service settingsSimilar environments but with reduced hours
Job ResponsibilitiesFull scope of troubleshooting, user support, ticket managementSimilar tasks but with limited hours and possibly narrower scope

Full Time Help Desk Analysts work standard hours and handle comprehensive support duties, while Part Time Help Desk Analysts provide support on a reduced schedule, often focusing on specific shifts or tasks. Both roles require similar skills and certifications but differ mainly in hours and workload.

What are the typical challenges Help Desk Analysts face when supporting end-users, and how can they effectively manage these situations?

Help Desk Analysts often encounter challenges such as handling high ticket volumes, addressing a wide range of technical issues, and managing users who may be frustrated or non-technical. To manage these situations effectively, it's important to prioritize tickets based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases or escalation procedures when needed. Developing strong troubleshooting skills and maintaining patience under pressure are essential qualities for success in this role.
What cities are hiring for Full Time Help Desk Analyst jobs? Cities with the most Full Time Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Full Time Help Desk Analyst jobs? States with the most job openings for Full Time Help Desk Analyst jobs include:
Full Time Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

Community Options, Inc.

Phoenix, AZ

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Community Options rating

6.3

Company rating: 6.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

96th of 228 rated social care providers

Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned
Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V

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