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Full Time Help Desk Analyst Jobs in Nebraska (NOW HIRING)

360 IT Professionals

Service Desk / Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great ... Duration: Long Term (1 Years+) / Full Time Interview mode: Skype one round only 2 to 5 years in a ...

360 IT Professionals

Service Desk / Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great ... Duration: Long Term (1 Years+) / Full Time Interview mode: Skype one round only 2 to 5 years in a ...

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk Analyst - Third Shift Two years IT Help Desk or other related IT experience required ... Bachelor's degree in computer science, mathematics or related field OR equivalent combination of ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

ALLO Fiber

Help Desk Technician

Norfolk, NE

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

CACI

Help Desk Operations Specialist

Omaha, NE · On-site

Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... analysis, diagnosis, and resolution of complex customer problems. - Respond to telephone calls ...

Son

IT Help Desk Coordinator Senior

Lincoln, NE · On-site

$27.79/hr

JR2026-00028812 IT Help Desk Coordinator Senior (Open) Applications No Longer Accepted On (If no ... Problem solving, troubleshooting, analytical skills, written and verbal communications -Ability to:

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Full Time Help Desk Analyst information

What does a full time help desk analyst do?

A Full Time Help Desk Analyst is responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware and software issues, answer questions about computer systems, and help resolve technical problems via phone, email, or in person. Their role often includes logging support tickets, escalating complex issues, and ensuring customer satisfaction by resolving issues efficiently. They may also assist with setting up new equipment and keeping documentation up to date.

What are the typical challenges help desk analysts face when supporting end-users, and how can they effectively manage these situations?

Help Desk Analysts often encounter challenges such as handling high ticket volumes, addressing a wide range of technical issues, and managing users who may be frustrated or non-technical. To manage these situations effectively, it's important to prioritize tickets based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases or escalation procedures when needed. Developing strong troubleshooting skills and maintaining patience under pressure are essential qualities for success in this role.

What are the key skills and qualifications needed to thrive as a full time help desk analyst, and why are they important?

A Full Time Help Desk Analyst should possess strong troubleshooting abilities, knowledge of computer hardware and software, customer service skills, and usually an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help analysts resolve user issues efficiently and foster positive interactions. These competencies ensure timely technical support, minimize downtime, and enhance user satisfaction within organizations.

What is the difference between Full Time Help Desk Analyst vs Part Time Help Desk Analyst?

AspectFull Time Help Desk AnalystPart Time Help Desk Analyst
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsCommonly required: CompTIA A+, ITILSame certifications may be preferred but less emphasized
Work EnvironmentOn-site or remote support in corporate or IT service settingsSimilar environments but with reduced hours
Job ResponsibilitiesFull scope of troubleshooting, user support, ticket managementSimilar tasks but with limited hours and possibly narrower scope

Full Time Help Desk Analysts work standard hours and handle comprehensive support duties, while Part Time Help Desk Analysts provide support on a reduced schedule, often focusing on specific shifts or tasks. Both roles require similar skills and certifications but differ mainly in hours and workload.

Full Time Help Desk Analyst jobs near you
Infographic showing various Full Time Help Desk Analyst job openings in Nebraska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Hybrid job distribution.

Service Desk / Help Desk Analyst

360 IT Professionals

Omaha, NE • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 24 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.


Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 


Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.


We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Title: Service Desk / Help Desk Analyst

Location: Omaha, NE

Duration: Long Term (1 Years+) / Full Time

Interview mode: Skype one round only

Job Description :

2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote Technical Support to end users for all standard desktop issues

Resolve /troubleshoot, resetting password etc

Qualifications

Desired Skill Sets:

Fluent in Spoken English Language

Strong written English and interpersonal skills

Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Additional Information

Sincerely,

Ankita Upadhyay,

Sr. Talent Acquisition Specialist

360 IT Professionals Inc. | Phone: 512-254-3300 X 186

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