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Full Time Help Desk Analyst Jobs in Nebraska (NOW HIRING)

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians ...

Son

Information Technology Help Desk Analyst

Lincoln, NE · On-site

$73K/yr

JR2026-00028225 Information Technology Help Desk Analyst (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 08-12-2026 This position will work ...

defi AUTO LLC

Client Support Desk Analyst

Lincoln, NE · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) ... FULL_TIME

allianthcm

Help Desk Specialist

Omaha, NE

Builds and maintains PC systems; performs quality analysis and follow-up; Assists with 1st and 2nd ... Manages projects as assigned by the Helpdesk Manager; Performs other duties as assigned ...

ALLO Fiber

MSP Help Desk Tech

Lincoln, NE

$17.50 - $23.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

Alliant Insurance Services

Help Desk Specialist

Omaha, NE · On-site

$25.50 - $29.50/hr

... help clients stay resilient and turn change into opportunity. This position is a chance to join a ... Builds and maintains PC systems; performs quality analysis and follow-up; Assists with 1st and 2nd ...

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Full Time Help Desk Analyst information

What does a full time help desk analyst do?

A Full Time Help Desk Analyst is responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware and software issues, answer questions about computer systems, and help resolve technical problems via phone, email, or in person. Their role often includes logging support tickets, escalating complex issues, and ensuring customer satisfaction by resolving issues efficiently. They may also assist with setting up new equipment and keeping documentation up to date.

What are the key skills and qualifications needed to thrive as a full time help desk analyst, and why are they important?

A Full Time Help Desk Analyst should possess strong troubleshooting abilities, knowledge of computer hardware and software, customer service skills, and usually an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help analysts resolve user issues efficiently and foster positive interactions. These competencies ensure timely technical support, minimize downtime, and enhance user satisfaction within organizations.

What is the difference between Full Time Help Desk Analyst vs Part Time Help Desk Analyst?

AspectFull Time Help Desk AnalystPart Time Help Desk Analyst
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsCommonly required: CompTIA A+, ITILSame certifications may be preferred but less emphasized
Work EnvironmentOn-site or remote support in corporate or IT service settingsSimilar environments but with reduced hours
Job ResponsibilitiesFull scope of troubleshooting, user support, ticket managementSimilar tasks but with limited hours and possibly narrower scope

Full Time Help Desk Analysts work standard hours and handle comprehensive support duties, while Part Time Help Desk Analysts provide support on a reduced schedule, often focusing on specific shifts or tasks. Both roles require similar skills and certifications but differ mainly in hours and workload.

What are the typical challenges help desk analysts face when supporting end-users, and how can they effectively manage these situations?

Help Desk Analysts often encounter challenges such as handling high ticket volumes, addressing a wide range of technical issues, and managing users who may be frustrated or non-technical. To manage these situations effectively, it's important to prioritize tickets based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases or escalation procedures when needed. Developing strong troubleshooting skills and maintaining patience under pressure are essential qualities for success in this role.
Full Time Help Desk Analyst jobs near you
Infographic showing various Full Time Help Desk Analyst job openings in Nebraska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Hybrid job distribution.

Help Desk Analyst

Nebraska Medicine

Omaha, NE • On-site

$19.50 - $26.75/hr

Full-time

Posted 24 days ago

Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

234th of 887 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Help Desk Analyst

Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians, researchers, and staff have the technology they need to deliver exceptional patient care. If you're a customer-focused IT professional who enjoys troubleshooting technical issues, solving problems, and creating a positive experience with every interaction, this is your opportunity to make a meaningful impact. Join a collaborative team where you'll expand your technical expertise, support a diverse technology environment, and help power one of the region's leading academic health systems.

What We're Looking For

To be successful in this role, you'll bring recent, hands-on IT Help Desk experience supporting enterprise users. Preferred consideration will be given to candidates with demonstrated experience supporting Microsoft Active Directory, Microsoft Office 365 applications, and Windows 11 in a fast-paced Help Desk or Service Desk environment. Experience using ServiceNow or a similar ITSM ticketing system, along with industry certifications such as CompTIA A+, Network+, Microsoft, or Windows certifications, is highly valued.

If you enjoy resolving technical issues, delivering exceptional customer service, and supporting technology that enables world-class patient care, we'd love to hear from you.

Details: Help Desk Analyst

  • Candidate must live in Nebraska or Iowa
  • Hybrid position with the ability to work on campus
  • Strongly preferred: Recent IT Help Desk experience supporting Active Directory, Microsoft Office 365, and Windows 11 in an enterprise environment
  • Preferred consideration will also be given to applicants with ServiceNow, Windows, Microsoft, Muli-Factor Authentication (MFA) and basic network troubleshooting experience and CompTIA certifications
  • Resume REQUIRED for consideration

Why Work at Nebraska Medicine?

  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications: Help Desk Analyst

Two years IT Help Desk or other related IT experience required.
Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
Interpersonal skills and ability to work well with others required.
Phone skills and professional demeanor required.

Strong verbal and written communication skills required.
Ability to handle multiple tasks simultaneously required.
Strong problem solving skills required.
Preferred Qualifications: Help Desk Analyst

Experience in an academic or healthcare environment preferred.
Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.

Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.

Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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