Help Desk Analyst
$21 - $28.75/hr
Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...
Help Desk Analyst
$21 - $28.75/hr
Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Help Desk Analyst
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50 ...
Help Desk Analyst
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50 ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Help Desk Analyst
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Help Desk Analyst
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Help Desk Analyst
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Help Desk Analyst
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Help Desk Analyst
Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
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Help Desk Analyst
Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
Help Desk Analyst
National Harbor, MD · On-site
$51K - $106K/yr
Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None
Help Desk Analyst
National Harbor, MD · On-site
$51K - $106K/yr
Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None
Help Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Senior Process Associate - Help Desk Analyst The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, and financial reporting ...
Help Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Senior Process Associate - Help Desk Analyst The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, and financial reporting ...
Help Desk Analyst
Indianapolis, IN · On-site
$18 - $24.50/hr
They are seeking a Help Desk Analyst who will handle field operation needs related to facility maintenance and guest services, ensuring business continuity through various support tasks.
Help Desk Analyst
Indianapolis, IN · On-site
$18 - $24.50/hr
They are seeking a Help Desk Analyst who will handle field operation needs related to facility maintenance and guest services, ensuring business continuity through various support tasks.
Help Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, and financial reporting applications/communications to ensure in-store ...
Help Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
... Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, and financial reporting applications/communications to ensure in-store ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Conyers, GA · On-site
$16.25 - $22.25/hr
They are seeking a Help Desk Analyst to assist in providing technical support and solutions to clients. Company : PSR Associates is a premier IT services and solutions firm supporting Federal, State ...
Help Desk Analyst
Conyers, GA · On-site
$16.25 - $22.25/hr
They are seeking a Help Desk Analyst to assist in providing technical support and solutions to clients. Company : PSR Associates is a premier IT services and solutions firm supporting Federal, State ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
Help Desk Analyst
Ellicott City, MD · On-site
$20.50 - $28/hr
They are seeking a Help Desk Analyst to provide Tier 1 support and technical assistance to clients, ensuring efficient IT infrastructure management. Responsibilities : • Help Desk Specialist • ...
Help Desk Analyst
Ellicott City, MD · On-site
$20.50 - $28/hr
They are seeking a Help Desk Analyst to provide Tier 1 support and technical assistance to clients, ensuring efficient IT infrastructure management. Responsibilities : • Help Desk Specialist • ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Culver City, CA · On-site
$22.50 - $30.75/hr
We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client ...
Help Desk Analyst
Culver City, CA · On-site
$22.50 - $30.75/hr
We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client ...
Help Desk Analyst
Conyers, GA · On-site
$16.25 - $22.25/hr
Intellibee Inc is a company focused on providing technical assistance to customers, and they are seeking a Help Desk Analyst. The Analyst will be responsible for troubleshooting and resolving tier ...
Help Desk Analyst
Conyers, GA · On-site
$16.25 - $22.25/hr
Intellibee Inc is a company focused on providing technical assistance to customers, and they are seeking a Help Desk Analyst. The Analyst will be responsible for troubleshooting and resolving tier ...
Full Time Help Desk Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do full time help desk analyst jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for full time help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What does a Full Time Help Desk Analyst do?
A Full Time Help Desk Analyst is responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware and software issues, answer questions about computer systems, and help resolve technical problems via phone, email, or in person. Their role often includes logging support tickets, escalating complex issues, and ensuring customer satisfaction by resolving issues efficiently. They may also assist with setting up new equipment and keeping documentation up to date.
What are the key skills and qualifications needed to thrive as a Full Time Help Desk Analyst, and why are they important?
A Full Time Help Desk Analyst should possess strong troubleshooting abilities, knowledge of computer hardware and software, customer service skills, and usually an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help analysts resolve user issues efficiently and foster positive interactions. These competencies ensure timely technical support, minimize downtime, and enhance user satisfaction within organizations.
What is the difference between Full Time Help Desk Analyst vs Part Time Help Desk Analyst?
| Aspect | Full Time Help Desk Analyst | Part Time Help Desk Analyst |
|---|---|---|
| Work Hours | Typically 35-40 hours per week | Fewer hours, often less than 20 hours per week |
| Certifications | Commonly required: CompTIA A+, ITIL | Same certifications may be preferred but less emphasized |
| Work Environment | On-site or remote support in corporate or IT service settings | Similar environments but with reduced hours |
| Job Responsibilities | Full scope of troubleshooting, user support, ticket management | Similar tasks but with limited hours and possibly narrower scope |
Full Time Help Desk Analysts work standard hours and handle comprehensive support duties, while Part Time Help Desk Analysts provide support on a reduced schedule, often focusing on specific shifts or tasks. Both roles require similar skills and certifications but differ mainly in hours and workload.
What are the typical challenges Help Desk Analysts face when supporting end-users, and how can they effectively manage these situations?
Help Desk Analysts often encounter challenges such as handling high ticket volumes, addressing a wide range of technical issues, and managing users who may be frustrated or non-technical. To manage these situations effectively, it's important to prioritize tickets based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases or escalation procedures when needed. Developing strong troubleshooting skills and maintaining patience under pressure are essential qualities for success in this role.
What cities are hiring for Full Time Help Desk Analyst jobs? Cities with the most Full Time Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Full Time Help Desk Analyst jobs? States with the most job openings for Full Time Help Desk Analyst jobs include:
Job description
Help Desk Analyst - myColorado
Client: Colorado OIT (Office of Information Technology)
Location: Remote - Must be local to Colorado
Duration: 04/01/2026 - 08/31/2026
Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST
Job Summary
The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system.
The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives.
Key Responsibilities
Technical Support
Client: Colorado OIT (Office of Information Technology)
Location: Remote - Must be local to Colorado
Duration: 04/01/2026 - 08/31/2026
Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST
Job Summary
The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system.
The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives.
Key Responsibilities
Technical Support
- Provide Tier I and Tier II technical support for enterprise and agency IT services.
- Troubleshoot login issues, connectivity problems, and software errors related to the myColorado app and portal.
- Support iOS and Android mobile platforms including app installation and configuration.
- Analyze, reproduce, document, and resolve application issues.
- Escalate unresolved issues to appropriate teams.
- Create, update, and track incidents within the ticketing system.
- Accurately record calls, chats, and user interactions.
- Assign appropriate priority and severity levels to tickets.
- Monitor ticket status and provide updates when SLA timelines are at risk.
- Act as the primary point of contact for myColorado users.
- Provide professional and courteous support via phone, chat, or email.
- Educate users on app functionality, installation, and troubleshooting steps.
- Handle customer complaints and provide timely resolution.
- Follow documented procedures during planned or emergency service outages.
- Communicate outage updates to users.
- Ensure all outage-related tickets are linked to the appropriate parent ticket.
- Maintain clear documentation of issues and troubleshooting steps.
- Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
- Participate in team meetings and contribute to process improvements.
- Experience providing Tier I / Tier II Help Desk or Service Desk support
- Experience troubleshooting mobile applications on iOS and Android
- Strong customer service and communication skills
- Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Ability to analyze and troubleshoot login, connectivity, and application issues
- Experience documenting incidents and troubleshooting steps clearly
- Experience supporting mobile applications or digital portals
- Experience in government or public sector IT support
- Familiarity with ITIL service desk practices
- Experience handling high-volume customer support environments
- Candidate must currently reside in Colorado
- Remote work allowed within the state of Colorado only
About InstantServe
Sourced by ZipRecruiter
InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Wayne, PA, US
Year founded
2016