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Full Time Help Desk Analyst Jobs (NOW HIRING)

Wayne State University

Help Desk Analyst I

Detroit, MI

$20.25 - $27.75/hr

Basic Purpose Positions in the Help Desk Analyst classification are responsible for monitoring events and resolving incidents and problems with enterprise information systems, infrastructure ...

G3 Recruiting Group

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

Conway Medical Center

Help Desk Analyst

Conway, SC

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

Conway Medical Center

Help Desk Analyst

Conway, SC · On-site

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data ... Dental coverage (F/T staff) * Retirement Savings * Plus more!

Methodisthealthsystem

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Star Group LP

Help Desk Analyst

Woodbury, NY

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data ... Dental coverage (F/T staff) * Retirement Savings * Plus more!

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

wistar

Help Desk Analyst

Institute, WI

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of desktops, laptops, printers, telephones, and other peripheral devices throughout the organization.

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$30 - $36/hr

Help Desk Analyst II Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

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All JobsHelp Desk Analyst JobsFull Time Help Desk Analyst Jobs

Full Time Help Desk Analyst information

See salary details

$14

$24

$35

How much do full time help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for full time help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a full time help desk analyst do?

A Full Time Help Desk Analyst is responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware and software issues, answer questions about computer systems, and help resolve technical problems via phone, email, or in person. Their role often includes logging support tickets, escalating complex issues, and ensuring customer satisfaction by resolving issues efficiently. They may also assist with setting up new equipment and keeping documentation up to date.

What are the key skills and qualifications needed to thrive as a full time help desk analyst, and why are they important?

A Full Time Help Desk Analyst should possess strong troubleshooting abilities, knowledge of computer hardware and software, customer service skills, and usually an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help analysts resolve user issues efficiently and foster positive interactions. These competencies ensure timely technical support, minimize downtime, and enhance user satisfaction within organizations.

What is the difference between Full Time Help Desk Analyst vs Part Time Help Desk Analyst?

AspectFull Time Help Desk AnalystPart Time Help Desk Analyst
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsCommonly required: CompTIA A+, ITILSame certifications may be preferred but less emphasized
Work EnvironmentOn-site or remote support in corporate or IT service settingsSimilar environments but with reduced hours
Job ResponsibilitiesFull scope of troubleshooting, user support, ticket managementSimilar tasks but with limited hours and possibly narrower scope

Full Time Help Desk Analysts work standard hours and handle comprehensive support duties, while Part Time Help Desk Analysts provide support on a reduced schedule, often focusing on specific shifts or tasks. Both roles require similar skills and certifications but differ mainly in hours and workload.

What are the typical challenges help desk analysts face when supporting end-users, and how can they effectively manage these situations?

Help Desk Analysts often encounter challenges such as handling high ticket volumes, addressing a wide range of technical issues, and managing users who may be frustrated or non-technical. To manage these situations effectively, it's important to prioritize tickets based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases or escalation procedures when needed. Developing strong troubleshooting skills and maintaining patience under pressure are essential qualities for success in this role.
What cities are hiring for Full Time Help Desk Analyst jobs? Cities with the most Full Time Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Full Time Help Desk Analyst jobs? States with the most job openings for Full Time Help Desk Analyst jobs include:
Full Time Help Desk Analyst jobs near you

Help Desk Analyst I

Wayne State University

Detroit, MI

$20.25 - $27.75/hr

Full-time

Posted 12 days ago

Wayne State University rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

288th of 617 rated colleges and universities

Job description

Basic Purpose 
 
Positions in the Help Desk Analyst classification are responsible for monitoring events and resolving incidents and problems with enterprise information systems, infrastructure, products, and services and end user device diagnostics and repair. This requires the incumbent to be fully knowledgeable with the tools and technologies used to provide optimal solutions in meeting customer needs. The focus of the work is to identify, and resolve or escalate technical issues in a timely and accurate manner. Incumbents provide direct support and communication to customers (faculty, students, staff, alumni, guests, and technical support personnel) to assure that requests for support are captured and resolved with appropriate follow-up customer communication and solution documentation developed.
 
 
Essential Functions
 
Monitor events, reported incidents, and service requests related to IT systems, infrastructure, and services. 
 
Serve as the liaison between customers and C&IT departments assuring requests for service and reported incidents are appropriately captured, resolved, and triaged, 
including follow-up notification to the customer. 
 
Provide resolution to issues as appropriate for support personnel and develop technical documentation and knowledge base information that enhances support or customer self-help resolution capabilities for recurring situations.  
 
Keep abreast of emerging technologies in computing systems and changes to the WSU enterprise systems, services, infrastructure, and processes.  
 
Recognize, identify, isolate, resolve, and document problems with information system products and services. 
 
Diagnose, troubleshoot, configure and repair customer desktop/tablet/mobile device issues. 
 
Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, sales and technology assistance for walk-in customers, develop and/or distribute reports, monitor activities, respond to alarms and events, mount and rotate tapes, operate devices such as printers and folder/sealer, etc.).   
 
Assist in the development and implementation of new approaches, methods, procedures and enhancements to improve Help Desk performance and achieve optimal customer service standards. 
 
Participate in Help Desk outreach activities. 
 
 
Comments (Level Descriptions)
 
The Help Desk Analyst job family has four levels: 
 
Help Desk Analyst I 
This is the proficiency level for incumbents with responsibility for providing routine tier-one support, triage and resolution via voice and data communications or walk-in services.  Incumbents may have the responsibility for providing simple and unique technical troubleshooting and repair assistance for end users of supported technologies, services, (i.e. networking, OS, browsers, applications, and offered services) and devices.   Incumbents will be required to document events, incidents, problems, requests, and resolutions.  Issues that are not resolvable by tier-one personnel must be effectively escalated for resolution including ticketing processes via the Information Technology Service Management (ITSM) system following the general guidelines of Information Technology Infrastructure Library (ITIL) and WSU procedures.  The incumbent will be responsible for performing routine operational duties and processes of the Help Desk as assigned. 
 
 
Help Desk Analyst II 
This is the career level for incumbents with responsibility for providing advanced tier-one support and resolution.  Incumbents may have the responsibility for providing advanced technical troubleshooting and repair assistance to end users as well as providing data to support Help Desk staff coaching opportunities, review knowledgebase articles to update the knowledgebase and to recommend discarding of obsolete information.  Incumbents will be required to document issues using an ITSM system and assist Help Desk Analyst I employees resolve technically advanced issues related to networking technologies, enterprise system application, client operating systems, internet browsers, event monitoring systems, and non-routine operational duties. 
 
 
Help Desk Analyst - Senior 
This is the specialist level position and is assigned to perform the more complex and sensitive duties in the classification.  Incumbents in this position may have the responsibility for:  creating Major Incident Notifications toresolve service interruptions and assign tickets to advanced-tier IT resources; alerting Help Desk management and staff resources to provide rapid responses to incidents, problems, requests and outages; identifying and resolving unique desktop, tablet, and mobile device issues;  communicating issue resolutions and major incidents to departmental staff to close out events; collaborating with Help Desk management to identify soft skills improvement opportunities for lower classified staff; sharing ideas and insights with Help Desk staff to increase skill levels and to reinforce team dynamics; identify knowledge gaps to contribute to Knowledge Base (KB), training, and online content; monitor tickets and customer service resolutions to ensure that Customer Satisfaction ratings do not fall below the C&IT standard of 95%.  Incumbents should be subject matter experts and primary support for an independent or multiple enterprise class systems and end user device issues. 
 
 
Help Desk Analyst - Lead 
This is the leadership level for incumbents who are responsible for coordinating Help Desk operations and providing  work direction to  two or more career level Help Desk Analysts.  Incumbents develop and evaluate Help Desk problem determination and resolution techniques; uphold university policy guidelines and recommend improvements to guidelines to ensure the highest quality of service and availability for supported systems; participate on projects and cross departmental teams to represent the best interest of customer service and the Help Desk; work closely with IT technical staff, management, and vendors to evaluate ticket resolution efficiency and effectiveness and plan for future expansions or enhancements in process, resolution documentation, and tier-one/advanced-tier relationships.  Alternatively, a Lead level incumbent may be the subject matter expert for tier-N support and resolution for an independent or multiple enterprise class systems and complex end user device issues.  

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