ZipRecruiter

Log In

1

Senior Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Techvilla Solutions

IT End User Analyst

Carol City, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

Techvilla Solutions

IT End User Analyst

Miramar, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

Techvilla Solutions

IT End User Analyst

West Park, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

AEG

Senior Network & Systems Administrator

Miami Gardens, FL · On-site

$78K - $106K/yr

Manage help desk and monitor end user tickets with a focus on stakeholder satisfaction. Responsible ... Strong analytical, troubleshooting, organizational, and documentation skills. * Excellent written ...

Aprio

Senior Application Developer

Fort Lauderdale, FL

$91K - $126K/yr

Enters or assists users to enter Help Desk tickets, Internal Development projects and External ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... Escalates more complex issues, as appropriate, to senior level technicians. * Promote and encourage ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... Escalates more complex issues, as appropriate, to senior level technicians. * Promote and encourage ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Boca Raton, FL

Senior Help Desk Analyst information

See Boca Raton, FL salary details

$50.8K

$104.2K

$135.2K

How much do senior help desk analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for senior help desk analyst in Boca Raton, FL is $104,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL?

The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:

What are popular job titles related to Senior Help Desk Analyst jobs in Boca Raton, FL?

For Senior Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Boca Raton, FL look for?

The top searched job categories for Senior Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Senior Help Desk Analyst job openings:

Senior Help Desk Analyst jobs near you

IT End User Analyst

Techvilla Solutions

Hallandale Beach, FL • On-site

Full-time

Posted 18 days ago

Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities

  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.

Apply