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Senior Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Ghostpunch Games

Senior IT Administrator

Sunrise, FL

$80K - $108K/yr

The Senior IT Administrator will be responsible for providing technical support and project ... The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

... analysis, development, and administration of tactical initiatives within that functional area ... Oversees a centralized technical support and help desk team for a wide variety of corporate ...

CDM Smith

Senior Endpoint Analyst (DEX)

Boca Raton, FL · Hybrid

$81K - $108K/yr

CDM Smith is seeking Senior Endpoint Analyst (DEX) to join the Business Technology team. This ... This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology ...

CDM Smith

Senior Endpoint Analyst (DEX)

Boca Raton, FL · On-site

$81K - $108K/yr

CDM Smith is seeking Senior Endpoint Analyst (DEX) to join the Business Technology team. This ... This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology ...

Catch Health

Jr. IT Technician

Oakland Park, FL · On-site

$20 - $22/hr

... a help desk or IT support role • The capacity to learn existing and emerging technologies • Superior organizational, communication, problem-solving, and analytical skills • The ability to ...

Catch Health

Jr. IT Technician

Fort Lauderdale, FL · On-site

$20.50 - $28/hr

... help desk or IT support role * The capacity to learn existing and emerging technologies * Superior organizational, communication, problem-solving, and analytical skills * The ability to install ...

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All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Boca Raton, FL

Senior Help Desk Analyst information

See Boca Raton, FL salary details

$50.8K

$104.2K

$135.2K

How much do senior help desk analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior help desk analyst in Boca Raton, FL is $104,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL?

The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:

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For Senior Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Senior Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Senior Help Desk Analyst job openings:

Senior Help Desk Analyst jobs near you

IT Technician

Consolidated Water Group,

Coral Springs, FL • On-site

$55K - $75K/yr

Full-time

PTO

Re-posted 20 days ago

Job description

IT Technician
Location: Coral Springs - South Florida
Department: Information Technology
Employment Type: Full-Time
Job Summary
Aquilex is seeking a motivated and customer-focused IT Technician to join our Information Technology team in South Florida. The ideal candidate will provide Level 1 and Level 2 technical support to onsite and remote users, maintain desktop and mobile technologies, troubleshoot hardware and software issues, and assist with IT infrastructure and security initiatives.
This position requires excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service while ensuring timely resolution of help desk requests.
Essential Responsibilities
  • Provide Level 1 and Level 2 technical support to local and remote users.
  • Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
  • Create, manage, and maintain user accounts in Active Directory and Microsoft 365.
  • Support and administer Active Directory, Group Policies, and other Windows infrastructure services.
  • Diagnose hardware, software, networking, and system issues through root cause analysis.
  • Maintain and support endpoint security solutions, including virus and malware detection and remediation.
  • Configure, upgrade, deploy, and maintain workstations, laptops, mobile devices, printers, IP phones, and related equipment.
  • Package, ship, receive, and inventory IT equipment.
  • Monitor and maintain backup jobs and resolve backup-related issues.
  • Ensure all help desk tickets are assigned, updated, and resolved within established service level agreements (SLAs).
  • Provide Microsoft Office and general computer training to employees as needed.
  • Support IT infrastructure projects and departmental initiatives.
  • Travel to company office locations throughout South Florida as required.
  • Document troubleshooting steps, solutions, and procedures for future reference.
Qualifications Required
  • 2+ years of experience supporting Windows desktop and laptop environments.
  • Experience providing Help Desk support for onsite and remote users.
  • Experience managing user accounts in Active Directory and Microsoft 365.
  • Working knowledge of:
    • Windows Active Directory
    • Group Policies
    • TCP/IP networking
    • Windows operating systems
  • Experience with endpoint protection, antivirus, and malware removal.
  • Strong troubleshooting and analytical skills.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Valid driver's license and ability to travel between office locations.
Preferred
  • Microsoft certifications such as:
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Certified Desktop Support Technician (MCDST)
  • Experience supporting backup systems.
  • Experience with mobile device deployment and management.
Technical Skills
  • Microsoft Windows 10/11
  • Microsoft Office 365
  • Active Directory
  • Group Policy
  • TCP/IP Networking
  • Endpoint Security
  • Desktop & Laptop Hardware
  • Mobile Device Support
  • Help Desk Ticketing Systems
  • Hardware Deployment & Asset Management
Support Responsibilities
This role primarily supports:
  • Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware support, and service requests.
  • Tier 2: Advanced troubleshooting, root cause analysis, infrastructure support, Active Directory administration, Group Policy management, networking issues, and escalated incidents.
The IT Technician will escalate complex issues to Tier 3 support or external vendors when necessary and document resolutions for future reference.
We offer a competitive compensation package that includes Paid Time Off (PTO) and Benefits Package.

Aquilex is a Drug-Free Workplace and an Equal Opportunity Employer.