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Help Desk Tier 1 Jobs in Boca Raton, FL (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Provide technical leadership and escalation support for Level 1 issues, including endpoint ...

GrayRobinson

Help Desk Analyst

Boca Raton, FL · On-site

$19.50 - $26.50/hr

C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and ...

New

GrayRobinson

Help Desk Analyst

Fort Lauderdale, FL · On-site

$19.50 - $26.75/hr

C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and ...

New

GrayRobinson

Help Desk Analyst

West Palm Beach, FL · On-site

$19.75 - $27/hr

C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and ...

New

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... Promote and encourage a "one team" attitude at all levels internally and externally. Qualifications:

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Help Desk Tier 1 information

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$32

How much do help desk tier 1 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk tier 1 in Boca Raton, FL is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Boca Raton, FL? For Help Desk Tier 1 jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Tier 1 jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Tier 1 jobs? Cities near Boca Raton, FL with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Boca Raton, FL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,761 per year, or $21.5 per hour.

Help Desk Technician I

JRM Construction Management, LLC

Boca Raton, FL

$19 - $25.50/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary

The Help Desk Technician provides technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

  • Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
  • Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
  • Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
  • Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
  • Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
  • Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
  • Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
  • Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
  • Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
  • Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
  • Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

  • 1-2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
  • Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
  • Experience with Active Directory user administration and a modern ticketing system.
  • Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
  • Willingness to learn, follow SOPs, and escalate appropriately.
  • Valid driver's license for occasional site travel preferred.

Computer Systems

  • Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
  • Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

  • On site support with some remote assistance.
  • Occasional nights/weekends for planned work.
  • Ability to lift/move up to ~25-35 lbs (monitors, small printers).

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