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Help Desk Tier 1 Jobs in Boca Raton, FL (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach ... First-call resolution rate ≥ 60% on Tier 1 tickets * Average ticket response time ≤ 30 minutes ...

NCCI

Help Desk Analyst

Boca Raton, FL · On-site

$19 - $26/hr

... one. * We respect each other and value our differences * We can be authentic and feel like we ... HOURLY JOB OVERVIEW: At NCCI, we're looking for a Help Desk Analyst to provide first-level ...

NCCI

Help Desk Analyst

Boca Raton, FL · Hybrid

$19.50 - $26.50/hr

... one. * We respect each other and value our differences * We can be authentic and feel like we ... HOURLY JOB OVERVIEW: At NCCI, we're looking for a Help Desk Analyst to provide first-level ...

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Help Desk Tier 1 information

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How much do help desk tier 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 1 in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Boca Raton, FL? For Help Desk Tier 1 jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Tier 1 jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Tier 1 jobs? Cities near Boca Raton, FL with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Boca Raton, FL as of May 2026, with employment types broken down into 64% Full Time, 28% Part Time, 1% Temporary, and 7% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $45,696 per year, or $22 per hour.
IT Service Desk Technician Tier 1 - Hybrid Boca Raton Florida

IT Service Desk Technician Tier 1 - Hybrid Boca Raton Florida

Flagler Technologies LLC

Boca Raton, FL • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

IT Service Technician (Tier 1) – Onsite/ Hybrid

FLAGLER TECHNOLOGIES MSP Team
5295 Town Center Rd #201, Boca Raton, FL 33486

Who Are We?

We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients.

What Does a Typical Day Look Like in This Role?

As an IT Service Desk Technician Tier 1, you will be the first point of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, or chat to create tickets, troubleshoot, and resolve common issues. When needed, you’ll escalate more complex problems to Tier 2 technicians.

Your responsibilities will include:

  • Troubleshooting PCs, printers, and networking endpoints.
  • Resetting passwords, assisting with MFA, and resolving account access issues (Active Directory, Office 365).
  • Supporting standard applications and assisting with installs.
  • Documenting all work thoroughly in our ticketing system.
  • Collaborating with senior technicians and team leads to learn and grow in your role.

Hybrid Schedule: You will be required to work onsite at our Boca Raton office 3 days per week and will have the flexibility to work remotely 2 days per week.

Mon.-Fri. 8am - 5pm EST.

What Qualifications or Experience Do I Need?

For this role, you should have 2–4 years of IT Help Desk or related technical support experience (internships, school-based IT work, certifications, or strong customer service with technical aptitude may qualify).

We’re looking for people who can demonstrate:

  • Intermediate troubleshooting of Windows and/or Mac systems.
  • Familiarity with Microsoft 365 Administration.
  • Familiarity with Server Administration.
  • Clear written and verbal communication skills.
  • A strong willingness to learn and grow.

Preference will be given to candidates with:

  • IT-related coursework or certifications (CompTIA A+, Network+, or equivalent).
  • Previous MSP or Help Desk experience.

Above all, we value candidates who are humble, hungry, and people smart—qualities that allow us to help you grow your career in Customer Service and IT.

What Else Should You Know About Us?

Here’s what we offer our team members:

  • 3 Weeks of Paid Time Off (combined vacation and sick time, accrued and subject to manager approval)
  • Healthcare Options with 75% of your premium covered
  • Dental & Vision Insurance
  • Group Life Insurance
  • 401(k) with up to 4% company match and immediate vesting
  • Training & Certification Reimbursement to support your career growth
  • Company-Provided Computer & Peripherals
  • Monthly Mobile Phone Stipend

Device & Security Requirements

To maintain a secure environment for our clients and internal systems, any device accessing company resources must be enrolled in our management tools. A company computer is provided, but you’ll need:

  • A personal cellphone for MFA
  • A reliable internet connection

Application Review Process Notice (please read)

We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients.

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About Flagler Technologies

Sourced by ZipRecruiter

Flagler Technologies is an innovative IT solutions provider in Florida focused on traditional digital infrastructure, hybrid & public cloud and security solutions. Here at Flagler Technologies, we view ourselves as problem solvers and optimizers. We will help to make your entire IT systems process as streamlined and effective as possible and resolve any potential problems before they even arise. The way we do this is through a combination of focusing on strategic initiatives and technical priorities with regard to information technology as well as increasing tech productivity and operational service quality within it. We provide various solutions as your leading provider for MSP, which we will go over below.

Company size

11 - 50 Employees

Headquarters location

Boca Raton, FL, US

Year founded

2018

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